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August 2023 by edward p.
Let me start by saying the owner is extremely rude and doesn't own up to simple mistakes. Place a mobile order and only got half of it. When I went back in to ask for the rest. I told them they messed up, she said "No we didn't mess up, we have people in front of you" mind you this was a mobile order placed 10 mins prior to arriving as we already know they're slow and take forever for two coffee and two breakfast items. When I asked for a cup of ice she proceeded to charged us 50 cents ok no problem. She then proceeded to say "I would of given it to you for free if you weren't rude" excuse me? Oh and the charged posted for $1.50 instead of 50 cents.
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August 2023 by Jenna C.
The owner is extremely I'll-mannered and discourteous. She will not admit when something is wrong and tries to cover her store instead of admitting to their wrongs. I come here every Sunday and spend $20-$25 on coffee and breakfast, but still managed to get charged $0.50 for a cup of water! I called other stores and was told that a cup of water is free if you're a customer and had ordered other items. Sadly, I will no longer have my normal Sunday tradition.
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May 2023 by bob done
Management here does not care about how poorly their store is ran. Specifically with one dark skinned lady with glasses who works there, it’s truly dumbfounding to try and comprehend how this woman even got hired! No customer service, extremely rude and has a stank attitude. She obviously does not want that job, if you greet her she doesn’t respond, if you say have a good night she doesn’t care, absolutely the rudest customer service worker I’ve ever encountered. I even saw her turn off the open sign to an hour before actually closing! She is probably the reason this store has an 3 star rating… Other than that, the other workers seem fine and nice to me and I’ve never had a bad experience with them.
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January 2023 by Tracy R.
I received a COLD mug for a gift - literally yesterday - and tried to EXCHANGE for a hot mug (I don't drink cold coffee). Was told I could only do it with a receipt. Who has receipts for a $12 mug from a gift??? I go to this DD ALL the time (for HOT coffee) so I was surprised at the lack of customer service. It was a brand new, wrapped mug. I was just looking to exchange for something I'll use.
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December 2022 by T
Usually go to Pepperjacks but stop by here every month while walking to splurge on a single scoop. My first choice was too runny to put in a cone, so I chose from the other freezer. I always have exact change. No change on the big price list but as I was rung up the price was higher. Will only go to Pepperjacks from now on.
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November 2022 by Teri
Usually go to Pepperjacks but stop by here every month while walking to splurge on a single scoop. My first choice was too runny to put in a cone, so I chose from the other freezer. I always have exact change. No change on the big price list but as I was rung up the price was higher. Will only go to Pepperjacks from now on.
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October 2022 by Paul Newman
The store expected me to wait ten (10) minutes for a milkshake that was due 4 minutes prior to my arrival. The manager had to step in and tell the cashier to just make the milkshake. This location shouldn’t take pick-up/delivery orders unless they can handle the volume. He even had to add more ice cream to the shake because he didn’t know what he was doing with it. I’ll never return to this location.
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September 2022 by Ben Gross
Pretty good Baskin-Robbins dunkin' donuts outlet.It's a little confusing inside because the signage isn't very clear, and employees don't really help move the line along, So be ready to do a little bit of extra work.But they're very good at calling order numbers out and the service was quick...
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September 2022 by Priscilla P
Showed up with my family of 5 at 8pm to enjoy some ice cream on the 31st (special) and it’s closed!!! Google says it closes at 10pm ?
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August 2022 by Mary Foroughi
I liked the mango flavored ice cream. I would like the almond ice cream if it has less almond. Generally, I like the taste of the ice cream.
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August 2022 by William V.
Just love some of the dragonfruit lemonade, but whenever I order it there is a cup full of ice and a few sips of drink. I figured I would order today with no ice and they actually charged me $1 more . A cup of lemonade that is not fresh squeezed for $5.15 is just ridiculous.
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July 2022 by Dionne White
This place is terrible. I went to get ice cream today and I wanted a banana split but they didn’t have banana. Then I said I’ll get a sundae but they didn’t have chocolate fudge nor middle tops for the sundae. So he had to put my 3 scoops in a 2 and 1 scoop cup. It didn’t really look nor taste that great when I ate it
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June 2022 by Toby Hyder
By far the worst DD/Basking Robbins ever. Do not go here. I've given them three chances due to the proximity to home but never again. No excuse ever to be out of chocolate ice cream, especially in the months of June and July. Then, when suggesting a chocolate milk shake with vanilla ice cream and chocolate syrup, I got the we can't do that response. I'm just gonna buy the ice cream from now on and do it myself.
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June 2022 by Wayne G.
It was nice to see all staff masked; wish the customers werewere too. The donut and coffee were fresh.
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June 2022 by Connie Reed
Good food and friendly staff
