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July 2025 by Kaiyanna Fleming
I came in for an alignment. The service was fine, but the customer interaction from the front desk guy, Glenn Wychryst, was off.
When it was time to get my keys back, instead of handing them to me like I did with him, he scooted them across the counter without saying anything. Then when I asked if that was it, he just gave me a dry “yeah.” No thank you, no “have a good day,” nothing.
The vibe felt cold and unnecessary. He’s been there a while, so he should know better. He needs better customer service training. Respect and professionalism should be standard—not based on who the customer is or how someone’s feeling that day.
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May 2025 by Charles “Joe” Walstrum
Ok, so I went for 39.99 coupon synthetic oil change and tire rotation. My car sat there for a half an hour while they told me how I’m missing a lug nut that wasn’t missing when I took it to them and how they couldn’t get them off. I was able to with a manual wrench at home. So no tire rotation then they tru upselling me over $400 I. Extra services I didn’t need or ask for. So I gave them a benefit of the doubt, took my wife with her car for an oil change. Sat there for a half an hour again while the car was finished and in the parking lot. I said something to the guy at the counter and with a scowl and being short and dismissive asked me to sit down that he would be right with me. I spent another 15 minutes sitting there listening to them argue with another customer in the open. Listen… this is an unprofessional shop that tries to get money out of you that you don’t have to spend. I won’t be back that’s for sure. NOT at all what I expect from AAA or my experience with AAA. I love AAA, hate this shop 👍 Very bad experience
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January 2025 by Walter Russell
I made an appointment for 11am this morning for a oil change on my car. It is now 12:10 and they just now pulled my car into the shop , but only after I 7complained to the service representative. Who knows how long it Iwould have been if I hadn't said
anything. I've been a member for 7 years so this is not my first time, but I will probably cancel my membership now
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December 2024 by Anthony Markley
Wanted to charge me nearly 1000$ dollars to repair my car, and the issues they cited weren't even the problem. I took it elsewhere and got it fixed for less.
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December 2024 by Conley Armstrong
I can’t say enough great things about this AAA location! From the moment I walked in, I was treated with respect and professionalism. The staff here truly goes above and beyond to make you feel valued as a customer.
When it came to diagnosing my vehicle, their honesty stood out above all else. They took the time to explain the issues in detail, provided transparent pricing, and never pushed unnecessary repairs. It’s refreshing to find a team you can trust in an industry where that can sometimes feel rare.
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December 2024 by Bridget Forney
If I could give this location zero stars, that’s what I would do. The car (2012 Honda CRV) was stalling and went in for a diagnostic and action plan. They had the car for less than 30 minutes and came back to me saying I needed a new catalytic converter to the tune of about $2,100 and that would just be the “initial estimate” as I’d likely need both catalytic converters replaced, not just one, but they “wouldn’t know until they got in there.” Then, “who knows what other parts would need to be fixed/replaced once work began and the bill would likely increase from there.”
Decided to start on a path to just buy a new car since it wouldn’t have made sense to invest more than $3k into this admittedly older vehicle. Had my personal mechanic look at the car to see if he could punch out the converter to buy me some time and upon immediate review, he could see with certainty that the car’s issue had nothing to do with either catalytic converter!!! Surprise: it was a COMPLETE MISDIAGNOSIS by AAA. The actual issue had nothing even close to do with either catalytic converter as it was a broken timing chain!!!! Upon fixing the timing chain for less than $2k, the car is back on the road without issue and no new car needed to be purchased ultimately saving thousands of dollars.
After reflecting on the experience, I can’t even confirm that anyone at AAA ever even popped the hood. If I was a woman with fewer resources and had moved forward with their diagnosis and recommendation, I would have likely spent more than $3.5k to replace two catalytic converters and the car STILL WOULD NOT HAVE WORKED.
Note the many other terrible reviews here. If you’re getting an oil change or tire rotation, this is probably a fine place to go. If you need any other actual automotive diagnostics or immediate support, go anywhere else.
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December 2024 by Greg Marcus
Went here for them to replace two tires. Asked them to put the rear tires on the front, they ended up throwing the (Rear Tires) away and left the bad tires on the car. They even wrote on the service ticket what to do and it was ignored. When asked what happened, there was no accountability, the manager sucks, they dont care about the client but just making money. There was no solution to this issue, best they could do was mount and balance the new tires I now need to buy for no charge. Take your business elsewhere, dont spend your money here on even a water.
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August 2024 by Amy Fitz
Honest caring and accommodating.
Have brought several vehicles here for maintenanceand repair as while as my mom. They have been super helpful in easing my mind when car troubles start and want to be sure my family has a safe way to travel. Their prices are fair and they do their best to get you in quickly especially if you are having problems.
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July 2024 by Gus S.
Stopped in at 4 pm to try to get international drivers license but told the person who does them leaves at 3pm. We called this location an hour earlier to try to ask about timing. No one picked up the phone. We thought the place was slamming busy but when we showed up, not a single customer. Nothing on the website warns they can’t process the drivers license after 3pm on a Saturday. The store closes at 5pm. We drove 25 min to and from this store. Inconsiderate lack of communication for customers who have limited time on their weekends to get this stuff done.
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May 2024 by Steven Reyes
I went in this morning to get 2 tires dismounted of my brand new GR corolla wheels, all was well until they were dismounted on the inner side on a forged wheel instead of using the outer side of the rim. Not sure why they did this but very disappointed as my two new wheels now have clamp dents and now i will need to get these repaired and re sprayed.
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May 2024 by Mark
Helpful service with a smile! I came in with an oil leak desperately needing just enough oil to get me to my doctors appointment and to a retail shop to buy more oil so I wasn't running dry. The folks here took care of me quickly, not giving me the bare minimum but FILLING my oil up. I was able to rush to my doctors appointment in time and get home safely. Would recommend!
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April 2024 by Pink “Beach”
Chasity made my vehicle repair experience a pleasant one for my C240 Mercedes Benz. She’s professional, caring, upbeat, and service with a smile. The customers felt like she cared about them while keeping them updated about their vehicle repairs. This place is clean and neat with a nice waiting area. Thank you for a wonderful visit.
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February 2024 by Joe Scherpf
I live out of state and my vehicle would not start. It was night time. I had AAA tow it to their service center and hoped for the best. Not knowing when it could be fixed or how much this would cost, I was very worried. The center at White Marsh put me at ease from my first call. The vehicle was fixed very quickly...I needed a starter and the cost was acceptable. It was expensive but all car repairs are these days. I was treated very fairly and that's all anyone can ask.
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December 2023 by Gregory Brooks
Decent service, if you don't bite on the extras.
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November 2023 by Barb S
Moved to Philly and needed to get my car registered. AAA was amazing overall. The process of getting my ‘electronic’ title from my previous state was the hardest part. AAA had the wrong fax number and I had to follow up several times both with my vehicle financier and AAA. I was in a rush due to my registration expiring in the same month in the previous state. After getting my title, the process moved along incredibly smoothly. David in the title department, Regina and Jason in the insurance department and Juan in the mechanic shop took care of all my business in a few hours. I recommend getting an appointment ahead of time for everything including your inspection. Overall, it was a smooth process. I’ve been a AAA member for over 40 years and the company always seems to deliver a quality experience. Thanks!
