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March 2024 by AJ B.
When I shop at a brick-and-mortar store, my solitary expectation is to have an item in hand more quickly than I would if ordering delivery. This store now keeps shelves bare. They require a customer to scan a code and place an order online, from inside the store, and then wait on an associate to find and fetch the item from their inventory. And oops, they swapped their QR codes, so I ordered the wrong item and had to try again. I typed this review forty-five minutes into my attempt at a run-in-run-out purchase, as I spent most of the time waiting on an associate to search their stock. It remains to be seen whether they even have the headphones, since the stock count on their website was apparently wrong. *edit* they did not have them.
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March 2024 by CHERYL SMITH
Helper was super helpful and insightful.
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February 2024 by Brian Sporrer
The service has gone down, hardly enough employees to cover the floor, and the manager literally said, "That's how it is since COVID."
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February 2024 by Paul Llewellyn
I am always in Best buy. As a techie I see value in open box sales.
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February 2024 by J. Ones
I mean it's OK but they kinda look like they gonna go out of bussiness soon.
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February 2024 by C Smith
Don't go there it will take two hours before someone can help you
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February 2024 by Al Engberg
I'm pretty sure no one works here. I've been in this location a couple of times, and it's almost impossible to get assistance. Today I was waiting in line to checkout in the only lane that was open. Apparently, that is also their customer service desk because I had to wait for about 5 minutes while they got another customer a land line so they could make a phone call. No big deal. Then what looked to be a manager came up and adressed the issue and instead of helping the lone cashier she just made it a point to address the now ridiculously large line of people waiting on the proper line waiting etiquette. She seemed less than useful. The moral of this story don't come into this location unless you have a substantial amount of time to stand around waiting on assistance. I'd suggest you pack a lunch because you're going to be there for a while.
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February 2024 by Glenn Hanna
Very few employees working the floor to help you at White Marsh location. I went there to purchase a TV that their website said 2 were in stock. However, the 2 tv's in stock could not be found. Had to travel to another store in Towson. What a difference, people on the floor to help. Got better service here in Towson. What a difference
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February 2024 by Akilo Olatunji Thomas
It was wonderful
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February 2024 by Joanne Ferandes
He sat there and pushed a couple thing's on my phone. While I waited, he said okay, the phone has been cleaned. The charge was $39.99
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February 2024 by jawed nadeemi
They sell defective products I had a laptop which needed to be an easy drop off they made it so hard I had to rate them
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February 2024 by Joseph Conger
Order ahead was easy and efficient
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February 2024 by John Grote
Getting my Android screen fixed. The staff was very accommodating and had my phone back within two hours. Great job!!!
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February 2024 by Along For The Ride
After a slight hiccup without having the glue they needed to repair my phone, they got the glue in as promised and fixed the device fast! Thank you so much Geeksquad for the awesome service.
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February 2024 by shirley c
For such a large store the shelves were empty. Poor stock control
