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December 2023 by robin hilbert
Great customer service (assistant manager)! Found some great gifts
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October 2023 by G V
a couple weeks ago and I'm still irritated with my experience, decided to share it and move on. The girl had minimal response when asked her opinion, seemed to only be there to roll her eyes (has like a golden brown hair going on? not sure if that's intentional?) Anyhow the woman working was awful, doesn't know the product and clearly is very confused about how to go about treating people, customer or not I don't need to be treated this way. And then when. I tried to pay she ask me for my ID because I just had my Cosmoprof digital card . I believe she was racist not shop here, I can go online for my needs, I like shopping in store to support business but I have a ton more options, my money and business will not be in such an awful store. Never again.
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October 2023 by Lily Love
a couple weeks ago and I'm still irritated with my experience, decided to share it and move on. The girl had minimal response when asked her opinion, seemed to only be there to roll her eyes (has like a golden brown hair going on? not sure if that's intentional?) Anyhow the woman working was awful, doesn't know the product and clearly is very confused about how to go about treating people, customer or not I don't need to be treated this way. And then when. I tried to pay she ask me for my ID because I just had my Cosmoprof digital card . I believe she was racist not shop here, I can go online for my needs, I like shopping in store to support business but I have a ton more options, my money and business will not be in such an awful store. Never again.
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August 2023 by Ashley Bullock
This CosmoProf is the worst in the area. They never have anything in stock and claim they can’t order anything even though other stores do. Several times I’ve asked them to hold something and call me when it comes since they claim they can’t make special orders and everything they never call. Even when I call the store before making the trip they put you on hold for 15+ mins and never come back. Just close up shop already because you aren’t helping any local businesses in the area.
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March 2023 by Shirley Bishop
Very kind and helpful staff! Even when coming in minutes before close which i felt horrible for doing but was some what of an emergency. Thank you ladies!
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May 2022 by Tanglezz Hair Salon
As long as i have been patronizingbthis location I had the mist uncomfortable experience. May 27, 2022 one of the two employees decided to follow me around the store. I walked in both ladies were at the register, I spoke to them they spoke back. When they were done they came in the area where I was shopping. One asked how I was doing, I said ok and she went on about her business. I noticed the young ladies with green hair in the other aisle rubbing the hair samples. I go in another aisle and she follows me. I turn around and she runs back to the aisle she came from, rubbing the hair samples. When I was finished shopping I didn't have to let anyone know I was ready because the girl was already on my heels. I have been patronizing this location for over 10yrs and not once have I ever felt like I wasn't trusted to shop at this store.
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March 2022 by jessi cooper
The Belair rd cosmoprof is the best, most friendliness staff!!
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December 2021 by Lorenny Parks
Love this store but the girl was clueless about everything. She also was making fun of my accent and was very rude. Def not coming to this particular one ever again.
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October 2021 by Lauren Renee
Crystal is amazing and literally deserves a raise - she helped me so much with finding what I needed, & even went out of her way & sent me pictures so I could confirm their store had exactly what I needed before making the drive. I left my store card at home and Crystal as well as another employee quickly navigated how to locate my credit card info to use it without the card being present. I love how welcomed they make you feel here! Thanks again Crystal you’re amazing! Kindness goes such a long way these days ?
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July 2021 by Joseph Stike
Very kind and helpful staff! Even when coming in minutes before close which i felt horrible for doing but was some what of an emergency. Thank you ladies!
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July 2021 by Lorenny Veludo
Love this store but the girl was clueless about everything. She also was making fun of my accent and was very rude. Def not coming to this particular one ever again.
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May 2021 by Jessica Pinot-Argricio
Went and didn't have my product, but leftt name and number and they held it fore and called when it came in. Great customer service
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May 2021 by Carolyn Davis
custom services is great
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May 2021 by Colleen D.
I worked at Cosmoprof for 11 yrs. I had a great manager for 10 of them. They got a new CEO and everything went to s**** My new manager treated me like s*** every single time I worked with her. It got so bad that I had to quit. It was so bad that I actually quit on the day I was going to get a raise. I'm so happy to be out of that place. I was so stressed out it was making me sick. She was just down right mean! I would never recommend anyone to ever work at that shithole!!
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October 2020 by Kelly Fugate
Always a good experience, Belair Rd and Ridgely Rd are my go tos. They are helpful and responsive to all questions. I have never been disappointed with their suggestions for hair and nail care.
