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June 2025 by Rose Snyder
Employees are helpful with unloading. However, due to bar up the other end of the shopping center the alley is blocked. Also no donations on Monday and Tuesday.
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June 2025 by Mario Diaz
I had the best time with the cashier he called his self Beyonce lol! he was such a funny and good spirited person can’t wait to see him again!
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May 2025 by Shirlonda Scott
Good store, great finds, kind associates, plenty of parking and the pricing is fair.
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May 2025 by Joseph Chronowski
Poor experience trying to donate quality kids clothes. Pulled up at 9am to find an employee sitting in a chair with the rear donation door wide open. It appeared that he was open to accepting donations, although a sign did read 10am. I offered my 3 bags of clothing and he refused them, stating I was on camera and he couldn’t accept anything until 10am. I said I didn’t need any receipts and just wanted to leave the clothing for them. He restated the same line, and said I could put them in a dumpster instead. While I know I was early, I don’t understand why he was attending the door to begin with at that time, or why he didnt accept the clothes early anyway. Seems ridiculous to me. I’ll look elsehwere when I donate in the future.
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May 2025 by Nicholas Miles
i wish they had a better selection of books
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November 2024 by F W
We were saying how much we liked this particular goodwill, until we got to the line and had to wait while it apparently takes two people to handle one customer and ignore the rest. I only had one item, and we needed to get on the road, so I put it down and walked out. As we were leaving finally another associate came from the back and did absolutely nothing, but managed to say something smart and walk my item back to the shelf. My husband heard something from the cashier along the lines of, “this is the north,” like geography matters that she is too slow and and inept at her job? Bc we aren’t from Baltimore but live in MoCo, have a southern accent, we don’t deserve customer service? Why did us leaving and saying nothing to her warrant a smart retort? The man behind us said they were talking smack, but I took the high road and left bc see, my mom IS from Baltimore. She a Marine though, taught me respect and courtesy. Seems like you werent. Your chip on your shoulder is unnecessary. Get over yourself and do your job. I was there 12:18 on November 14th.
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September 2024 by Robert Blevins
You would think if you are giving valuable free items to Goodwill the people on the dock accepting those donations could be a little friendly. The Goodwill in Perry Hall is the complete opposite they actually make you feel like you are bothering them. I have given under armor shirts and expensive items to Goodwill hoping that someone else can enjoy them but there are other places I can take my items that are a lot more friendlier. I won't be returning to the Perry Hall Goodwill.
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August 2024 by Jakob W. Plummer
Best Goodwill I’ve been to!
Clothing options for men were not the best en masse but there were some incredible finds to be found.
Got a good deal of clothing and also found an early version of RISK the board game.
Could’ve spent more money than I did!
Nice, friendly staff.
10/10 for those looking to thrift in the greater Baltimore area.
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July 2024 by Lulu Díaz
Unsure if this is her name but she rung me up at this register today and the name at the bottom said (Dairra) needs better customer service she is rude and unprofessional. I asked about the The Goodwill card when I first got to the register because I am unsure how to use it she didn’t say anything so I asked her again about the Goodwill card because I thought she didn’t hear me instead of her politely answering me She gave me an attitude and rolled her eyes not once but twice. Attitude like that do not have returning customers. No one has to deal with that when buying something.
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June 2024 by Rae Daniels
I did not have a good experience earlier this week when attempting to donate items at a Goodwill within Baltimore City, and I really wanted to give my new and like new items to a Goodwill in the City. The customer service over the phone, accurate donation drop-off times online and over the phone, and clear directions to the drop-off lead me further out to this location.
Their donation drop-off is located in the rear (a sign on the front door also lets you know if you forget). The employees were great with unloading items and the line moved quickly. To get in line to drop-off donations drive behind the building to the rear. The rear is one-way only… so only enter at the opposite end of the shopping center by Looney’s, not Advance Auto.
I did observe a person pulling out what looked like a very battered bird house that should go in the trash. Let’s all be mindful to donate items that someone can use.
If you need some new ceramic bakeware, I just dropped some off. Hopefully they find a good home! Last, I frequent this Goodwill when I have time and have never had an issue. The employees have always been great and they explained the return policy to me each time. It may not be my favorite return policy, but they do explain it to you prior to purchasing. Happy hunting!
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June 2024 by Theresa Kay
Workers were nice but the store was so dirty when I first walked in I almost walked back out. Multiple aisles stunk because of dirty clothes or shoes. Not a very sanitary store. With how much they charge I think they can afford to sweep once a month and not put up smelly clothes . Also dressing rooms are closed!
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May 2024 by Laura Ashley
Im not sure if I just happened to get lucky but I went last week and bought several jackets here for $7 or $8 each. It’s too bad they don’t let you use the fitting rooms anymore though, I’m sure I would have bought more. One of the nicer goodwills.
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March 2024 by tonia wilson
It’s been YEARS since I walked into a goodwill because of how they hiked prices for donated items. I was looking for a specific retro glassware and decided to pop in. I thought the prices were ok but the staff omg…..this young girl, first register when you walk in in your left was extremely rude. Pursing lips, huffing, throwing my items around. I try to have grace for people that work with the public but little girl, I was having a really good Sunday morning until I crossed paths with you. You should have a different job. If someone rubs you wrong you don’t have the right to screw up every other customer’s day because of it. Back to not going to goodwills.
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February 2024 by Sonja Floyd
Store is clean and easy to find what I was looking for.
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February 2024 by Enough Already
Manager refused donation. I told her I'll throw it out then. She said, go ahead. They done value your donation!
