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January 2023 by Kathy C.
This is a complaint about the pharmacy at Perry Hills 21236 Walmart and the joke of the company's so called customer service online complaint system (tried 3 times but couldn't complete) as well as the call center system (difficult to understand operator simply took a short statement and said she'd send my info to the store manager which I could have of course done myself -duh. No one wants to handle anything and kicks it to someone else). Following is what I attempted to send three times and could not complete: CEO Walmart Corp:I am diabetic and have been receiving 6 prescriptions from Walmart for many years. I have appreciated that your company has mailed those drugs out to alleviate the necessity to get to the store as that's currently not easy for me. I asked for mail out several days ago of 5 (one wasn't ready) drugs but today received a text that they were still at the store. While making another call today they tell me that they'll be sent out Monday and that mailing out will soon cease. I'm sure you understand that it's imperative to receive and use diabetes and blood pressure meds and continue to take them without a break in treatment. Obviously people aren't as diligent as they once were or knowledgeable about the importance of all I've mentioned but this lack unfortunately falls to the chain of "command" and I've experienced, more so after the pandemic, that people simply don't care enough any longer/provide a decent level of customer service as I used to experience when I was younger. Once again I point at a lax chain of management.Unfortunately Walmart had a near death grip on purchasing products in this society but Amazon is much more dependable and easy to use and has stepped into the drug trade and one can purchase nearly anything else they want at Amazon, usually delivered when promised and problems/replacements/refunds are promptly handled, so you may want to investigate why many people are becoming disillusioned by your company and may be moving on to better service. I tried filing this online 3 times today, however your online system sucks and your phone system doesn't solve anything-they get you off the phone but taking your number to kick it elsewhere.Once mighty Walmart has, IMHO, slipped very far from what it once was and all TPTB need to take a hard look at that before Amazon kicks you to the curb.Thank You-
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May 2022 by Charlie P.
It's just like any other walmart. The employees hate their jobs so only do them half of what they should be. The pharmacy is even worse. They forever have different employees. I assume they can't keep anyone. The restrooms are almost always disgusting. The only time I go here is to get meds.
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April 2022 by Wendy M.
Well what can I say about a super Walmart that hasn't been addressed? First, it is easy to get to right off of 695 & 43. The parking lot is gigantic but has very few handicap parking spaces. 2/5 If they add more handicap parking than my review may change. We walked in the store and immediately saw the bakery section and fresh fruit and vegetables. The produce was fresh and prices comparable to the local grocery store. The store was pretty crowded the day we went but we were still able to find most items on our list...Whoot Whoot!! I have to give this store 4/5 for the variety of food and other items they carry for sale. The store was not too dirty but looked like it due to people putting items away in incorrect places. Please people, we can do better than this! I did check the restroom and it was disgusting! The handicap door wouldn't lock, the floor had tissue all over and the other stalls were either full with waste, or out of order. I suggest you use restroom before you stop here. 1/5 poorly cleaned We decided to use self check out (which never works for me), but my husband insisted it was quicker. My husband scanned everything and only 2 items had to be manually entered. That was painless! I'm giving 4/5 only because we always have to get someone to enter items in system. Overall I would recommend this place and will be returning to this location 4/5.
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December 2021 by Caitlyn T.
This store was EXTREMELY hard to navigate when I went to this location, But the lady who checked us out is a five stars solid
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November 2021 by Cyndi K.
Instead of the arbutus one, I've started coming to this one. The checkout lines are much shorter. Customers are nice. I think it's one of the better walmarts.
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August 2021 by Rahab H.
This location is a complete mess. The aisle aren't stocked and they don't have anything on the shelves hardly. I couldn't wash rags or sheets or even pillow cases. The fruit/produce look terrible.
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April 2021 by David S.
This the cozy Walmart, guuurrrrrll better play ya al green b4 you come Send a tip: Cash App: $BankWithDavid
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February 2021 by Edmund F.
Been coming here for years. Why would they move complete aisles? You spend more time walking around looking for something you need and you knew where it was. Just pisses me off they do this.
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February 2021 by Vilma M.
Horrible!!!! three lanes with excessively long lines of customers waiting to check out!!!!! Employees seen walking around carelessly they out the store. Must do better Walmart especially during a pandemic the cashiers are least six feet apart but customers are not looped in and around sections of the store waiting to check out! Absolutely unacceptable!!!!!!!!!
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December 2020 by Sandy S.
I joined their delivery program and was very pleased. Unfortunately once you are out if their 15 day try out, forget about getting your delivery. Ordered 4 days ahead of time and get an email that my delivery is cancelled because they're too busy. Shouldn't they have known that 2,3, or 4 days ago? Too busy suckering other people into their delivery program? I am going to try to get my money back and deal with a more reputable store. They are making money when you join and have no inventive to actually deliver!
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November 2020 by Molly B.
This review is ONLY for grocery pick-up. It took 45 minutes to pick up my order. Although, the location has 10 spots only 1-4 were available. The other spots were blocked off for some sort of repaving. The problem is parking in general is really tight at this location, due to its popularity. There was no where to park. Some pick up customers were parking in fire lanes and trying to maneuver around other drivers to stay close to the pick up location. My car was almost hit 3 times. I first parked across from spot 10, because that was as close as I could get. In the app you have to tell which location your car is in as well. I stood outside, so the workers would see I was the pick up customer who chose spot 10. No one came up to that area. The workers just looked confused as frustrated, because so many ppl were coming up to them or asking about their orders. I decided to call into the store. I was put on hold for 5 mins. I got tired of that and went inside. Asked for a manager and Team Lead, Keith came over. Another worker with purple hair came over, but I didn't catch her name. I expressed that there should have been some sort of back up plan in place, because of the paving project. I told him about the cars almost causing accidents, as well as them parking in fire lanes. As I was expressing my frustrations of waiting 20 minutes, in comes one of the pick up grocery workers. She was upset, due to frustration of being outside with the orders and all of the confusion. I felt her pain. As I expressed to Keith, I didn't approach any of the workers, because it's not their fault. Plus, they already had a lot going on around them. I was told that the grocery pick-up employees didn't have a manager. Welp, that's not good. They should have someone to turn to for guidance. I was assured my purchase was coming. I specifically said I am parked in the handicap spot across from #4 in the gold Corolla. I specifically said I put in the app that I'm in #5, although that was blocked, because #4 was taken. I also told Keith they need to fix the app to allow messages or at least allow you to put the tag number of your car. I went back outside. Proceeded to wait another 5 minutes and my phone rings. It's a worker saying she noticed I got a pound of honey ham and asked if I wanted another pound for free, because I had been waiting 20 mins. At that point I was INSULTED and PISSED. I told her more ham won't lessen my pain, or will it fix the problem on the lot. Another 5 mins go by and I get another phone call asking where am I parked. Now I'm really just shaking my head, because I've clearly given that info already. So I repeated it. AGAIN. A young man brings my purchases and I thank him. If I could give this experience a negative number of Pii- I would. The store managers should have put plans in place for this sort of thing. You have workers and customers frustrated and confused. Do better Walmart.
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October 2020 by Patricia C.
The worst!!! Before it was the fact that they have 20 or so registers but only 3 OPEN. Now, you can't pick anything yourself because EVERYTHING and I mean EVERYTHING it's locked up. Went in Walmart to buy a tweezer and a nail polish. Let's talk about how I waited over 10 minutes for someone to come and unlock the case. Then I couldn't touch the bottle of $3 nail polish to see if in fact I really liked the color that I had stared at through the glass for 10 minutes. I felt so rushed even though the attendant was nice I felt like very tushed to make a decision. The teeezer I ended getting was garbage because I couldn't hold the package to read what it really was (yes I didn't have my reading glasses on) I will now make Target my go-to when I need to make purchases!!!
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October 2020 by Julie B.
I ordered something from Walmart and I got detergent and it leaked all in the box and the stuff I ordered. I am so f****** mad and pissed off, it got over my floor and shoes and other things. This has never happened to me and tonight it did and I am so so f****** mad.
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October 2020 by Katie L.
I CANNOT describe how much I hate this Walmart. Not only are the lines insane every-time I go but the HORN they have blasting once a minute every night from 8-9pm to 4am has done it. I've called the police 5x+ on them. Unfortunately not illegal in our county but I am 1 mile away and it keeps my whole neighborhood awake all night. They don't answer the phone. Corporate doesn't care. I am DONE with it. No care or respect for the community AT ALL.
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September 2020 by Ke’Asha D.
Horrible experience if I could give it 0 stars I would! The customer service sucks. Would NEVER recommend.
