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November 2023 by Illy P
Terrible customer service! Got 4 tires done here brand new and they damaged my TPMS sensor. When I call them about it they refuse to take care of it and say the battery must have died when it was just fine before I dropped the car off. Charged me an extra $150 and the white old lady at the front desk needs to be fired for unprofessionalism! Stay away from this location!!!!!!! Worst Mr tire in Maryland!
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November 2023 by Baltimore Protection Services
The store was clean and organized.When I walked in it felt like a dealership experience with out the dealership cost lol.Mike and Stefanie are so fast and friendly!They really made my experience different then any other place I go.I think this may be my new place to go on a regular visit. They even brought me out and showed me things on my car during the courtesy inspection that I needed to know about.
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November 2023 by Jessica Zepeda
Had a flat tire on my way to work and stopped by without an appointment and they were able to get me right in. They even changed the oil for me. Very friendly people, greeted me as soon as I walked in. I will be returning when it’s time for new tires!
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November 2023 by Brian L.
Two days ago, I made an appointment with Mr.Tire, White Marsh, for tires installed. I showed up for the appointment this morning and was informed the tires would be 2 or 3 days to get there. WTF
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November 2023 by Baltimore Protection S.
What a wonderful place to go! Michael and Stefanie are just amazing. The building was so clean and organized, they took care of my tires and got me in and out so quickly while they were busy! Glad I found a place I would want to come back to again.Price was fair and I don't mind spending money as long as I get good service!
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October 2023 by Kelly Alban
First let me say as a single female how refreshing it was to have the services that my car needs explained to me rather than just being handed a list of them like at other places. Mr. Tire at White Marsh was recommended to me by a woman, which was recommended to her by another woman. I had been putting off getting new tires forever simply because I got tired of being handed the list of things my car “needed” at other tire places or at the dealership. I called Mr. Tire and Stephanie was able to special order the tires I wanted. When I took my car in, I asked her about the other things that had been recommended by other places that I never had done. She answered all of my questions and helped me decide what services needed to be addressed. From my experiences elsewhere, I was expecting a long list of additional things after the mechanic looked at my car, but that didn’t happen. I should also mention that Mr. Tire has a credit card with 0% financing for 6 months, which helps out with big purchases (again, single female here). I was also thrilled to learn to learn that they are open 7 days a week so I can schedule maintenance or repairs on the weekends and do not have to miss time from work.
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October 2023 by Paul Nelson
Appearance/Cleanliness 5/5,Speed 3/5,Pricing 3/5,Tire/work Quality 5/5,Professionalism 1/5,Communication 2/5Stooped in without an appointment for new tires and alignment. Driving up the building has a nic, clean, inviting look, and the lobby is clean.Upon entering, one staff member tried to acknowledge me while the other two loudly talked across her, making jabs at each other and joking about how to handle procedures. It was incredibly rude and unprofessional as i stood there for almost 3 minuets before they quieted down enough for me to talk. I can appreciate having fun at your job, but this was like being with a bunch of 4th graders just in from recess.Asking for pricing felt like I was part of some sort of game show asking me if I wanted low middle or high-priced tires but refused to give me price ranges or specs before I answered. I felt like the price they were going to give was going to be based on how much they could gouge me for rather than consistent pricing for each customer / product.When I asked when it would be done but only received a vague, it would be done today. I went and spent time at local stores and then waited in the lobby for 3 1/2 hours without updates, and 15 min before close, they informed me it was done.
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October 2023 by Virgie Szymanski
Made a appointment to wait on car...sat..hour later my car had not been moved..I ask about it..told me appointment just means a place in line not that they will service me at that time...people plan days around appiintments...if you can't honor it..don't take appointment. No apology..just said "just give her the key back". Lost a reliable customer!
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September 2023 by Dori Wittham
During my appointment before this one, they recommended I get new windshield wipers. I agreed, and then one of the windshield wipers they installed flew off my car while driving home on the highway in the rain. I had to stop and buy another wiper to install myself. I had tried to contact Monro about a refund when it happened and got no response, so I tried to get what I paid credited against my bill yesterday. I was told they couldn't do that, and that I needed to contact Monro again. I really did like this shop and even had recommended it to others before, but this whole experience is souring me against it.
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September 2023 by Alexander Patch
I cannot understate now great this place is. I drive past several other Mr. Tires just to get here. Came in at 5pm today and they took me anyway! Amazing service, always professional, always courteous, I could not ask for more. Thanks guys for everything you do!!!
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September 2023 by Frankie Hall Jr
Assistant Store Manager Stephanie and her team provided great service on both of my vehicles! My wife and I will be back in the future. Definitely recommend if you live in the White Marsh area
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September 2023 by B OO
The manager Michael & staff, Ms Stephanie was awesome. The technicians as well performed excellent work on our vehicle. They took great care of us customers & we definitely don’t mind coming back!!!!! Thank you for great quality service!
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August 2023 by Andy H.
I’m not sure what’s going on at this location, but the past few times I’ve been given the “we only have one tech on site today” excuse. I had a morning appointment and was told I would have to leave my car there all day and to return at 5pm. I said no thanks. I came back a week later at 7:30am but they didn’t open the doors until 7:45am. I requested an oil change and tire rotation and was told again, I would need to leave my car there until 5pm. I won’t be coming back here, this place has gone downhill. There’s plenty of other places to go, such as the new Valvoline in Perry Hall. They did my oil change and tire rotation in 20 minutes.
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July 2023 by Judy Henson
I must say we had to tow my daughters Hyundai Elantra to this Mr Tire. It took no time to fix the car. Stephanie and her team was the best. We had the car back within a day. One of my best experiences.
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June 2023 by Adam Feazell
I was on my way home and got a nail in my tire on I-95. I was still hours away from home. I was trying to just find air, but I noticed Mr. Tire and decided to see if it would be possible to get in. They took me right away, the nail was in a bad spot, and I needed tires anyway. They worked with me to get the tires replaced, aligned, and back on the road. The service was amazing, the prices were great. I hope to never have to use them again, but it is great to know I can count on this store if I do need it.
