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November 2023 by Elizabeth Feehly
They are great with my pets. I take them there when I need a full grooming done on my them. They have a self wash for your dog too. They carry a large selection of pet supplies and are knowledgeable about products
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November 2023 by Rae E.
Definitely would suggest you guys hire more groomers. There is no way Anya can do all these by herself. Get her some help. Wait time was ridiculous at no fault of her own
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November 2023 by Kim A.
I absolutely love this store!! I have yet to meet an employee that isn’t wonderful. They all look genuinely happy to be there. It’s a very down to earth vibe that they have set up.The store is always immaculate. And that says a lot, coming from me. Lol.The prices are fair and they also have a membership club you can join for an automatic discount, But… you can also earn points to convert into $5.-$10.-$15.-and even $20.00 off of your order. Pretty cool. I love the convenience of how close to the beltway it is too.This place is a well oiled machine, for sure. I am not getting paid to say any of this, I just REALLY love this store!! ?Keep up the good work!!! Cheers❤️?❤️
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November 2023 by Google User
One of the only pet stores around us and we buy the dog wash card to get a discount. But wow has this store went down hill from when we originally started going a few years back. Almost ALWAYS pee on the floor in more than one aisle, customer service is awful, there are never towels available- always "in the dryer", had nice caddy's for a while but don't supply those anymore. The dryers are always broken, water drains are always clogged with hair, shampoo bottles are a complete mess and rarely filled. We used to spend up to an hour here and now we are in and out. Really disappointing to see. The stars are for the selection of dog treats, toys.
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October 2023 by Pat Fowlkes
This is a great pet store. I have gone to other "big name" stores and their selection isn't nearly as good as Pet Supplies Plus. I found interesting treats for my dog; great raw food; and toys. The staff is so knowledgeable and helpful. I am telling everyone I know to go to Pet Supplies Plus. Such a great find for me!
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October 2023 by Trin Ice
Susan’s cat rescue needs to be shut down and the cats taken out of that store. Those poor kittens and cats that are brought to pet supply plus reek of ear infections so bad you can smell it when you get anywhere near them, and are always dirty due to not being allowed to be out and be cramped up in those tiny boxes all day. Vet care is obviously not provided. The workers are not allowed to touch the cats or help just the Susan’s employee that come ONCE a day…. Animal control will be contacted in the morning.. not to mention these cats are exposed to customers through the bars of the cage and are stressed out and poked and yelled at by children and adults with no where to run to or hide. These cats deserve better and to be healthy, f y’all
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September 2023 by Jessica Hayostek
Was told they Groom cats and to book my appointment online. But online it only allows you to book for dogs. Than if you try to call it goes to voice-mail which nobody returns. Smh
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September 2023 by john wofford
Walked in , staff super nice and knowledgeable. Ended up leaving with a ferret to replace the passing of one recently. Prices way lower than most pet stores
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August 2023 by Bean Man
The place has a large selection for dogs, cats, rodents, and birds but definitely lacks products for reptiles and amphibians. Also saw a dead uromastyx in a tank and it looked underfed.
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August 2023 by Cornan
I like it here. A lot of dog brands that you can't find in other places. Not much different about this store besides that. Solid petstore
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July 2023 by Bonnie Walker
I actually like this facility a lot & I only rated it a 4 star because I feel they could be more tolerant as far as returns go. For example, It takes some puppies longer to transition into Adult food. As in my pups case, it took about almost OR more than 2 months to completely transition her due to her Very sensitive stomach. I’m sure there are other reasons as well to extend your return policy dates; won’t your company take this into consideration? I’d suggest at LEAST2 months for a return (if not more)
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June 2023 by Ashley Peacock
Morgan is our groomer and she is AMAZING! I moved up to the area for the last year I haven’t been able to find someone that has been great with my pup and makes him look so handsome! She is the best!
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May 2023 by Candice Porter
They have pretty good customer service but sometimes they're worms are mostly dead you have to check them before you buy them I buy mealworms for my rats and they love them but for the price that I'm paying I don't want to buy a jar of dead mealworms.
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April 2023 by Tiffany Sanford
The manager Ray is very knowledgeable and friendly. The recommendation of purchase has made a very significant, huge difference in the mood, energy level and overall happiness of my puppy. I think it was truly a life saver. This will be the only pet store that I'll visit from now on. Thanks Ray!
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March 2023 by Terry
Horrible customer service. I placed an order online and it showed all the products were in stock and available for pickup at the Nottingham MD location. I called the store to see if I was available to pick it up tonight since the store was closing in about an hour. The phone rang rang rang, no one answered. Finally a lady answered the phone and was like okay let me look and put me on hold for almost 10 minutes. Finally came back on the phone and was like hello? And she hung up on me. I called back and of course no one answered. Then I get a call a few minutes later same lady stating that the store didn’t have one of my products in stock. I was like um okay can you replace the item out of stock with a smaller bag equaling the amount I ordered.. yelling over the phone she rudely said no, you can come into the store and purchase the smaller bags. Um what?! Oh I refunded your card so you should get it back in 3-4 business days. Don’t you think you should have called me back first, maybe I could have used that money as a store credit to buy the smaller bag. Nope, she was like oh well. I was like well what about my coupon I used online.. oh you lost it too bad. I asked to speak to the manager and she rudely stated, I am the manager. The manager Jeana needs to take classes on how to talk to customers. Like I said worst customer service ever!! Pet supply plus lost my customer service. I used to buy my dog food from there.. never again. stay Away!!!
