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October 2025 by Brittany
Bryan has provided amazing customer service from the time he got me my unit to the time I left town and had to leave this unit.
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August 2025 by Chris Adams
JULIAN HAS BEEN VERY HELPFUL AND ACCOMMODATING TO MY EXPERIENCE IN THE MOVE PROCESS AT SELF STORAGE ONE, THANK YOU
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August 2025 by Terry Baldwin
I had storage there for 4 years, the staff are friendly and helpful and the storage unit was clean. I would recommend if you dont mind outside units!
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July 2025 by WillzGarage
Julian was great... customer service was excellent and location is ideal
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July 2025 by Rasheeda Alford
Courtney was very professional and helpful. He was so understanding and kind. He walked me through the entire process without fail. I would recommend this company to all my family and friends.
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July 2025 by Brandon Holthaus
Some of the rudest,nastiest, condescending, LAZY people I’ve ever met. No sign on how to exit with a broken gate. No one answers any emergency numbers. Lazy. Lazy. Lazy. After 14 years, we are emptying our unit. The better business bureau has been notified.
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July 2025 by D Wyche
Good location, easy access to units, automated payment system and friendly staff. And a shout out to Mr. Julian, who was very informative and made checkout easy when I no longer needed the storage.
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June 2025 by Michael Lautenschläger-Miràbile
I've been a customer here forever (or it just seems that way) and when I went in today to pay my bill, I just now noticed the sign on the window, AND on the counter, about leaving a Google review if you're happy with your experience. As this company has been incredibly good to me throughout the years, I figured I at the very least I can leave a Google review singing their praises.
I have been a customer of Self Storage One - Perry Hall since 2006, when I first bought a home in the area (less than 3 min away by car). Obviously, money is always paramount, and I've always been pleased with their very competitive prices. But to be honest, it was the other amenities and courtesies extended to me that definitely kept my business with them...
To start with, the 24 hour access at no extra charge was such a necessity we for me. Often while working a job during the night hours, if something occurred that made me then needed supplies or tools that I didn't have on me, I could quickly pick them up and get right back to the job.
Another huge benefit was how the staff would allow me the temporary use of a vacant unit. There were a handful of occasions, while working a demo job or an business close-out job, where I would have a lot of surplus material that needed to get sorted and organized before it was put away for storage in my units. There were a handful of time like this, where the staff would allow me to use a vacant unit, for just a day or two (but this day or two made all the difference) so I could dismantle/sort/organize/etc. whatever I was working with at the time. Other times, it would just allow me to work on something for a customer in a covered space where neither myself nor what I was working on was affected by heavy rains or the heat of the summer sun or the harsh cold of the winter.
I also really appreciated the ease and speed of getting a unit (no credit checks or countless forms that other places make you do). In addition, if I ever needed something fixed, it was done amazingly fast. For example, there was this one time, a few years back, where on one of my units, the mechanism that lifts and rolls the door up, got jammed and I couldn't get the door to go up to get into my unit. I called the office to report it and their amazing maintenance guy, Tim, had it repaired within two hours!
In fact, it is my strong opinion, that the staff here has always been the businesses biggest asset & greatest selling point. Everyone that has worked here has always been super friendly and accommodating; they always took the time to get to know me and made me feel more than just a random customer, but rather a valued neighbor.
Back when I got my first unit there, Ms. Judy was the property manager, and she was the sweetest woman, always taking the time to talk to me and ask how I was doing. And the same went for the managers that followed: Tim, Lauren, and now Julian. Super great individuals who always try to accommodate your needs and work with you, especially if your rent was a little late because business was slow that month. A big shout out to all these peeps! Couldn't ask for a nicer group of individuals!
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May 2025 by Jon Bednez
Great experience renting a storage space. The whole process was efficient and the staff very friendly and knowledgeable. Thank you!
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April 2025 by Shari King
My renting experience has been pleasant. Setting up my storage was simple and the staff are there to answer any questions.
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March 2025 by Annie Glenn
Have rented a unit here for years and always received top notch service.
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March 2025 by Jacqueline Davis
Lee and Julian always polite and curteous
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March 2025 by Maria Venegas
Always feels safe and secure and clean. I only choose storages with staff on sote. Staff is dedicated and professional.
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March 2025 by Jack
Great storage to use. Julian is an Awesome manager very respectful and honest. He work with you to meet your needs.
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March 2025 by Mary Carol Ceselsky-Grunder
Great experience, clean, efficient, easy to get in and out. The guys drive around the facility regularly and when I am there by myself, feel safe. Thanks Julian and Lee!
