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January 2024 by Nicole Garner
Tim Sams his boss and Ms. Brenda was very nice and down to earth. Walked out with a brand new 2024. Was a very good experience.
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January 2024 by Casey Cigic
Sam was amazing and went out of his way to make sure all my questions were answered and was happy. In fact, after many hours of research, I am confident all the staff provided me the best deals on purchase price, financing, and the warranty as well. I highly recommend this dealership, they have your back.
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January 2024 by Lauren Milkis
The advisor who helped me took the time to explain the breakdown of the cost of service as well as what parts of the service were strongly recommended vs recommended. In conclusion, the advisor was very honest, informative, and he also replaced my key battery for free. I wish I could remember the name of the advisor who helped me, because he was very personable and helpful!
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January 2024 by Jonathan Laubach (Fsulaubach)
WOW! I dont even know where to begin here! I initially wrote a review that was way too long for this and had to delete it and start over due to character limits!This team here was an absolute pleasure to work with. I am always VERY skeptical going into a new car dealership and thinking I'll walk out with a vehicle because usually they are not willing to work with their customers and some are just plane right rude. I can tell you this! Not only did they work with me and my wife on her new Nissan Rogue, but because of how well they did! I came back the next day, and traded in my Ford for a Nissan Pathfinder. Bobby was the managers over there that just went ABOVE and BEYOND my expectations by pairing me up with an absolutely fantastic sales rep, Ivan(he showed genuine interest in the sales/cars topic, and you can tell he wasn't just trying to make a commission). I am including a photo of our brand new Nissan vehicles along with a photo of the rep who helped us so you can find him and ask for his help!Honestly this review was tough to leave, I never thought in a million years Id rate a car dealership a 5 out of 5 stars on here, but here I am! This team did THAT great of a job with us! Its not even been 24 hours since I've gotten my new pathfinder and I am still in just complete shock with how good this team was to us and how willing they were to REALLY fight and give an honest shot to make this happen for us! I've wanted to be back with Nissan for a bit now and I never thought it would be anytime soon just because of my situation and they made it happen!Day 1: Walk into Nissan Dealership with VERY low expectations of walking out with a new vehicle. Day 1 after hours (yes, they even stayed to assist us) my wife walked away with a vehicle she REALLY wanted!Day 2: I walk into this Nissan Dealership with again SUPER low expectations, I just didn't think they would ever be able to get it done! They beat my credit union financial rate, gave me a very generous offer on my Ford Ranger and honored the sale deal they listed for the Pathfinder I wanted! No smoke and mirror here! They are Legit! Day 1 late evening, I walk out with a new Nissan Pathfinder and my Ford vehicle traded in!Just an overall unbeatable experience here! It might be the best experience I have ever had with any car dealership I have been to so far and I have been to ALOTTT over many many years of buying vehicles! I will tell you this! They beat out Fords dealership by a mile and then some in terms of quality, professionalism, and likeability! I hope should I ever need to go in for maintenance their team there is just as well received but time will tell! I will have to go get an oil change at some point and will update my review then!
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January 2024 by Elena Houston
When I came in today, I was greeted and assisted by Sam in your Sales Department. I explained to him my need. Sam reassured me that the Service Department would help me. Walked me to them—making me feel like a VIP—excellent public relations. I received prompt and courteous service from Kerstin Cutter. She kept me inform, answered all my questions, and gave clear, concise directions. She also gave an excellent estimate of how long I would be in the service area. Kerstin sought assistance from John Roe who quickly and pleasantly gave his assistance. Kerstin said “He knew a lot” and John came out, listened to me, and showed me what to do. All I can say “Thanks Sam, Kerstin, John, and the other Nissan Staff for helping me”.
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January 2024 by chris merson
I had went to the farm store next to the dealership for a drink and stopped into the dealership and went home with a new truck, they gave me a deal i couldn't have said no to , staff was amazing couldn't be more happier with my new truck , big thanks to Eric my salesman and the whole white marsh team that made it happen. The manager Mike was really helpful and easy on the eyes I might add. They made this purchase quick and easy!!
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December 2023 by Neek Lewis
Kerstin Cutler at the white marsh location was amazing. From the moment I came in last week to the moment I left today she was nothing but attentive and so nice. She took care of me, she kept her word when she said she’d call me and let me know more, got me in for service and went above and beyond what her job was to honestly help me out. I really really appreciate everything she did for me and my car today and last week. She mad an almost stressful situation so effortless and seamless. Thank you so much !
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December 2023 by Brandy Daniels
I've received a oil change offer for my vehicle free of charge. The building was nice the waiting area was nice, and the guy who helped me was awesome! His name was Josue Ayala he was very pleasant. He made sure my sticker was on!
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December 2023 by LaTasha Thompson
UPDATED REVIEW. This new management is suspect. I do not recommend having them touch your car at all. I’ve been coming to this dealership for service for the last 2 years & the new management has been the worst experience EVER. Went in for a simple oil change and tire rotation. They did a multi point inspection and “supposedly” only needed fluids topped of…get home and my car is leaking coolant! Take it back and now they say I need a radiator. REALLY! Do not trust this place. They are taking advantage of consumers. To make me feel better, they actually offered to give me a free car wash, WHAT?!?! Are they serious!!!Initial impression: Under new management and the free oil change was a great incentive to try out their services. Customer service was exceptional, which is worth noting considering quality customer service appears to be a lost art these days. There are some minors kinks in their operations that need to be ironed out. Give them a few months and they will have this place running like a well oiled machine, if they continue to hire skilled professionals and train them appropriately.
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November 2023 by Katie Kapfer
Nissan of White Marsh was phenomenal and helped work out a feasible monthly rate for my budget - successfully bought a new car! Everyone was extremely friendly, the facilities were clean, and the inventory choices were vast. At no point did I feel pressured or backed into a corner - the communication was great. I have no complaints and recommend this Nissan dealership for anyone looking for a car. Although I bought new (2023 Nissan Kicks), it looked like their Used inventory also had great choices. Thank you Preston and Jared!
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November 2023 by Slammed Dave
I came in today to use the free oil change coupon I was sent in my email and Kerstin was my Writer and she was amazing!! She really took the time to make sure I was comfortable and kept me aware throughout the whole process. I will definitely be returning
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November 2023 by Jessica
You only get good service if you’re standing in the establishment. I’ve literally been on hold twice for over 30 minutes and no one came back to the phone. They were quick to have me pay for my part and now I can’t get through to see if it’s come in yet.
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November 2023 by Mike Williams
Beautiful New Dealership with hundreds of vehicles for sale. Super friendly staff in sales, service, and parts. The only place to go for every vehicle need. Easy no hassle, no haggle pricing, a great deal every time!
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November 2023 by Darlene Richardson
Let me just say everyone, was have very friendly and kind. The process didn’t take long.It was one of the best experiences I’ve had in a long time. From my sales associate to management, and all those in between.
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November 2023 by Kristy Wilmot
The team there was super helpful and worked late into the night until 10:30 trying to find a price that I could afford. Very efficient and a great Sales Team! This review was for the new Eastern motors new team!
