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October 2024 by Arngelette Mock
Very Helpful!!!
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October 2024 by Duane Epps
Very good.
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October 2024 by Dominique Vernon
Nate was very personable and helpful when we can in to claim our unit. He explained everything well and was very friendly. Would recommend
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October 2024 by Tina Eitani
Nate was great at helping me find a unit to fit my items.
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October 2024 by ian edwards
Nate was incredibly kind, helpful, and went above and beyond to assist us. Made our experience seamless and he will be the direct reason we stick with this storage company over others. Thanks again, Nate!
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October 2024 by Dog Dad
YOUR RENT WILL BE RAISED AND THERE IS NO CAP TO HOW MUCH OR HOW OFTEN IT CAN BE RAISED!!!!
First, let me say the staff I have encountered at the location are excellent! I have never had an issue with customer service, problems getting in or having questions answered. Five stars for the staff!
That being said, my unit cost was raised from $209.00 to $306.00 IN JUST FIVE MONTHS!!!! THIS INCREASE WAS ALL AT ONCE AND I HAD less than 30 days notice.
Storage Companies can raise the rent on your unit ANYTIME and for ANY AMOUNT THEY SEE FIT TO CHARGE. I have included screenshots of my bank statements so you can see the charges.
I still have my unit and the service staff as I said are excellent. I am not satisfied with the limitless authority to overcharge.
Every time my rent is increased, I will update this review to share the reality of using a storage unit. CHECK OUT THE CHARGES AND THE DATES. I secured my unit and the price (which was not a special or introductory rate) in late May 2024, moved in, June 2024 and in September 2024 a $97.00 (per month) increase!! THAT IS IN JUST FIVE MONTHS. JUST ENOUGH TIME TO GET ALL MOVED IN AND THEN BAM!!!
Start Price $197.00 per month May 2024
One time Fee for administrative cost $24.00
After mandatory insurance $209.00
Now $306.00 per month September 2024
TO BE CONTINUED…..
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October 2024 by Destiny Harris
Love this storage, wish it was 24 hour access but it’s still a great place to store your things.
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October 2024 by Dontai Dunham
Jonathan was very helpful and pleasant to work with. Thank you Jonathan for all of your help and patience ?
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October 2024 by Mashawn Landry
Nate was great to work with, very accommodating and overall great experience for the short time I was there. Thank you!
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October 2024 by Kathleen C
Jonathan was very nice and helpful with my storage unit!
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October 2024 by keesh
Love everything about this place Mr Johnathan Greg very help and very polite
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September 2024 by Katie Veader
Super shady practices and lies from this company. Save yourself money and time. Go somewhere else.
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September 2024 by JAMZ
New at smart stop .... Nate has done a great job thus far . He followed up with us as requested , he cleaned the unit as requested prior to us moving our things in , and he has great customer service .
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September 2024 by Rico Vazquez
Service was great , very helpful and informative thanks for all your help Randa
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September 2024 by Simone Costello
Lisa was very helpful and polite. Great costumer service.
