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November 2023 by Shayne Dailey
Had a family emergency and had to cancel my one night stay. I didn't receive a refund, and when I tried to get in touch with management, the manager Todd would not return my call after several attempts. Don't pay them a dime till you check in. They have absolutely zero customer service. They can't make time to return a phone call ? Much nicer places to stay in the immediate area.
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October 2023 by David Patton
We loved this hotel so much that we came back a month later to enjoy it some more! The room we had was very spacious and the balcony was huge with a great table that had 6 tall chairs for gazing at the sea, the sky, the boats, and the sun bathers! I recommend booking directly with the hotel. They are very friendly, responsive, and professional, and they answer the phone when you call them. Built about 5 years ago, the building is in excellent condition too!
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September 2023 by Right On The M.
Please contact us in room 311 Sept 20th 2023. We filled out the theft paper work that our room was being cleaned and left open and $400 bucks is missing. Mark and Kim Young 724-713-3471. Highly recommend no one books here!Chris or Todd Berger , mcboardwalkgm@montecarlo… They are the GM of the Monte Carlo and will not respond to any of us as who stole the money! Don't book here the safes they have in the room is not safe, go figure!
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September 2023 by Karen Ospina
DO NOT BOOK THIS PLACE! Unless it’s for like $50 a night. Lol. Besides being located in a prime location this hotel was a great disappointment. I will never return to this hotel again, and probably will do my best to avoid any and all “Monte Carlo” affiliated property! Upon checking in as a family of 5, w/a 6 & 4 year old, as well as a 8 month old; finding a non-working elevator was disheartening. Honestly wish we would have left at that moment. We had to proceed to haul our luggage and children up 3 flights of stairs, which quite frankly was exhausting. As well as a terrible start to what was supposed to be a relaxing and fun vacation. During our stay the elevator worked ONCE!!! Which is ok I guess if you don’t have children, a stroller, car seat, beach bags and equipment to move around, but we did. So every single time we had to go up or down from our room it was the same exhausting scenario. Parking is also VERY INCONVENIENT as you have to walk 2 blocks away to come and go from this location…In retrospect this probably wouldn’t have been as big of a deal if we didn’t already have to deal with the strenuous elevator debacle. We couldn’t even enjoy the outside pool or bar, because without the elevator there was no way we could make it up to the 6th floor, where all the main selling points of the hotel were located. The general manager should be ashamed of how he is running this business. This hotel is NOT family or handicap friendly. Ruined the only vacation I’ve had in quite some time, and made it difficult to enjoy much else. Save your money and go elsewhere. The only compensation offered was $15 measly dollars a day. I regret ever booking this hotel.
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August 2023 by ananth pillai
Incident date and time: July 3rd 6:00 am 2023.Incident: When both of my access cards to the room were not working, I went to the front desk and told the person about the problem.The person said “…. I don’t know … it’s weird…i don’t know(this time very dragging).. did you keep it near the phone…”.She is visibly not happy that I am complaining about the card. I told her that I might have kept the card near the phone but keeping access card near a phone had never caused issues for me before in any hotel.She had to eventually put those cards under the reader and make it work.I really thought that this is just a vacation and we should forget and forgive such incidents.But then I realized that we pay sooo much for these hotels and in return we get this!lCan’t forget and forgive such incidents and should report for the benefit of others. Hope this is helpful for you in your search!Thanks for readingAnanth
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July 2023 by amanda eagleston
Location, location, location! We booked this hotel on whim being our original plans had to be completely changed. We absolutely fell in love with this hotel. We are traveling with a five year old. He absolutely loved the indoor pool, hot tub and the roof top pool. Beach access is literally steps from the hotel property. We found the common areas to be clean and smells good. The elevator was slow but that's to be expected as it's a busy location. Our room is clean and we love the full size fridge ! Nice sized room and love the balcony. We will definitely be back.
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July 2023 by Emil Srdanovic
Located in prime location but I must say I will never be returning to this hotel again !On checking in our bed sheets were not replaced from previous people. Front desk said no one was there to change the sheets and we had to move the old sheets and change them our self! 3 days later I asked the front desk for room service they confirmed , went back to the room around 6pm to not have the room serviced ! Once again they just hand me new bed sheets and do it your self ! Parking is horrible as you have to walk 2 blocks . Like other reviews 1 elevator extremely slow and is always dirty . The general manager should be ashamed of how he is running this business. The only good thing here is Ana she is helpful and full of energy.
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July 2023 by HumanFairy
This room and location is perfect. I absolutely love being on the beach and having beach front. I don’t want to stay anywhere else when I visit. The views were so nice!!
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June 2023 by Kimberly Moran
Parking is away from the building, but I figure others are like this. One elevator, wait time is lengthy, doors stick badly. Otherwise ok. Crepe daddy's is on sight that's a plus. Pretty quiet most of the time. Beds are great, good sleeping.Safety: Outside entry into the building is a key swipe, that's a plus for safety.
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March 2023 by elliej783
Monte Carlo on 11st is wonderful! The room was so clean and convenient for my family needs. I love the full size refrigerator and microwave! Todd is a great manager and the front desk staff was very helpful! Can’t wait to come again!
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November 2022 by Margaret Cox
I loved the room it was very clean we had room 609 it had great views the staff were very nice and helpful Ms Anna can't wait to go back for my birthday in
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November 2022 by Road46871608910
My husband sleeps the best there because of the pillows. And we love listening to the ocean all night and awesome view of the sunrise ? . All the staff there is so courteous and remember us whenever we can get back there. We absolutely love the monte carlo.
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November 2022 by shakenyad
Ana & Lindsey were very friendly and made our stay very comfortable. They greeted us with a smile every time at the desk. The rooms were also very clean and cozy! My little one enjoyed every minute of our stay! Thanks for the friendly customer service! We will back very soon!!
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November 2022 by Donald Rust
The ac actually worked great, the rooms were pretty nice, parking not so great but hey, it is oc. We had a side balcony and still was able to see the beach and beautiful sky. So the price was very reasonable, the coffee shop is amazing. I'll be staying again thanks ?
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November 2022 by Earlyn Joy Mangilit
Staff is very friendly and welcoming specially the supervisor named Anna. The room is very clean and comfortable. The hotel is very accessible since it is only 2 minutes away from the beach. The only cons is the parking space. Overall, it was a nice and wonderful stay with monte carlo board walk :
