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November 2023 by Jackie W.
Absolutely horrible customer service. Waiting in drive thru 30 min get to window- closed for lunch: walked in couldn't get service either for 30 more mins. Lunch should be taken in shifts. Last time I'm filling at this cvs.
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September 2023 by Tatiana C.
by far the worst pharmacy i've ever stepped foot in. the african american male pharmacist is rude and unprofessional. ignored me as i stood there waiting on the phone with my mothers surgeon & was rude speaking to the surgeon. brushed me off when i asked questions. prior to driving 25 mins over here, i attempted calling 5 times and waited about 30 minutes at a time, no answer. when i confronted both the pharmacist and the lady working, the look dumbfounded that i asked if their phone worked. absolutely ridiculous. do better and hire a new pharmacy team.
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September 2023 by Kathleen G.
I discovered that I was out of a medication after my local CVS on Norbeck Road was closed. This is a very important medication and one that I must take multiple times a day. I called this 24 hour pharmacy in a panic. The pharmacist very calmly, and very thoughtfully assured me that he could transfer my prescription and have it ready within an hour. Five stars.
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August 2023 by Gracie Kennedy
Long wait on the phone with no answer, poor communication and apathetic, even when all of the patient’s ducks are in a row. You most likely will have to wait or come back for your prescription put in days ago. It doesn’t help when the staff gets snippy… the male pharmacist with the eastern accent was extremely rude. He full on yelled at me and threatened to make me pay for my medication in full without insurance because I called the tech out for being kurt and lazy…people go to a pharmacy because they need meds, not more negativity. This dude should be fired.
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July 2023 by Linda D.
Many service issues here. The place is too busy and does not answer the phone. The customer service rep from my insurance co. who was trying to help me resolve an issue was on hold for 40 minutes, she asked to have someone paged, and then was sent back to on hold. Ultimately, I left without getting the generic prescription my doctor called in because the person using the system said it would not allow her to fulfil the request even though it was a generic and the doctor indicated "or substitute." Crazy. I must now go back to my doctor and am asking to send RX to a different company's pharmacy as I don't have the time to deal with this. The other key service issue is that even if your prescription is called in, they don't begin to fill it until you show up in person. The person behind me came in because they had a text it was ready, but it was not in the bin. I don't even bother calling anymore. I do feel sorry for the employees because there is high turnover and angry customers. CVS corporate has to see the poor customer service metrics, employee turnover rates and know there is an issue, but perhaps they are valuing only the high volume/profits.
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June 2023 by Adelyn P.
Well a mixed review to follow. The store is nice and Pharmacy staff are friendly. I drove 45 minutes to this location in Olney because my daughter was in urgent need of a refill and this was the ONLY pharmacy that had it in stock. They filled the prescription in 20 minutes on a busy Sunday late afternoon. That's the good news. Please note average hold time on phone to confirm med in stock and begin refill process is 30 to 45 minutes. Today,Tuesday, I was on hold for 30 minutes to try to fix issue, that I will detail here, when at 12 noon exactly they cut me off. They close the pharmacy for lunch. A new experience for me. My issue is when my daughter was on the phone Sunday to get refill started the price was quoted. When I arrived I got the same price quoted to me. It's expensive so she wanted to make sure I understood. I did. 20 minutes later I was charged $175.00 more for this med. When I told her the price she quoted just 20 minutes earlier she replied in a nervous voice "I would never have said that.". Well, she did say that. I made the choice to leave because my daughter needed her med. I wished I had stayed a bit longer to resolve the issue. I'll update later with the resolution. Wish me luck. I don't like leaving reviews like this. I don't like being lied to either. I now have proof that the lower price was paid at the Rockville CVS on Norbeck just a month ago. Heavy sigh. Stay tuned.
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June 2023 by Larry London
The CVS pharmacy in Olney is failing its customer’s. Long delays for drive thru and failing to fill doctors prescriptions are not the way to operate. I don’t have the same issue with other local CVS stores such as Ashton.
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May 2023 by Frank Salamone
They screw up almost every order. And you can't get anyone on the phone at any hour without waiting at least 30 mins. It may be a convenient location, but you are better off going out of your way.
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May 2023 by Gaithersburg Family
They just can't get it right. They are so understaffed that they have a days-long backlog. Do your family a favor and go elsewhere.
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April 2023 by Kelly S.
Absolute trash. Just...they never, ever, ever answer their pharmacy phone. My record wait was an hour, when the phone hung up on me. Prescriptions aren't filled, unless they're chased down...which is impossible, what with the not answering of the phones. And, even if by miracle, you get notice that they're working on it? They change the pick up time, constantly.An absolute disgrace.Zero stars should be an option.
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April 2023 by David H.
Pro -- 24-hour pharmacy, the staff are usually pleasant and helpful. Drive-thru window usually works, if slowly.Con -- They will notify you that your prescription will be ready at a specific time. DO NOT BELIEVE THEM. Many times, I have received multiple texts that my prescrip will be ready at XX:00; I've gone by several hours later, to give them a buffer, only to be told that it's not done and "will be ready in 15 minutes." I suggest adding 24 hours to whatever time they tell you, to avoid frustration and multiple fruitless trips.
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April 2023 by Steve Schecter
People are great, but they are way too busy. Hard to get in touch with over the phone. Was told they are three days behind on filling prescriptions. Was also told that the Leisure World location is closing and this store may get even busier.This pharmacy just can’t catch up and it’s not really their fault. They are understaffed for the demand. With Giant, Safeway, Harris Teeter and Walgreens, all in the same area, there may be better options.
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March 2023 by Nikki R.
Olney Pharmacy #1431My provider called in a new Rx for me but there is no record of it when I try to view it on the app. The pharmacy does not answer the phone. Ever. I have tried at all times of the day, on different days. If you're lucky enough to get someone up front to answer the phone, they hear the word "pharmacy" and quickly transfer you to the phone that no one is ever going to answer. They claim that's the only way to reach the pharmacy. It would be nice if they offered to walk back there (since all the customers use self checkout at this point), or use the intercom, but that would be going above and beyond for a customer, which is no longer the way things are done. The lines at the pharmacy are always long and the pharmacy staff is always grouchy. I don't want to waste 30 minutes standing in line with my young children and other customers coughing all over the place, just to be treated rudely and told they don't have my confirmed Rx in the system, or some other nonsense. I would rather hear the news that they screwed up over the phone. They have many employees but the service is still extremely slow. CVS has great perks and discounts, but every other pharmacy outdoes them tenfold in customer service, accuracy, and timing. I would like to say that there is one pharmacy employee who is efficient and pleasant. I wish I knew her name so I could exclude her from this review. She should be in charge of training the others, even if she is not a pharmacist!
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October 2022 by Tim Trauernicht
I rely on CVS
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September 2022 by Jennifer C.
Horrible service from Ron. I feel sick and miserable - getting medicine and don't have a CVS card. The difference between card vs no card is $20(!) and at other CVS locations if you don't have a card they usually scan theirs. Ron has this card on his belt but doesn't scan it. Instead he tells me 'it's always been like this' and blah blah I don't even know because I'm sick. He asks me what the sales prices are ("you should know what they are") Dude I'm sick with two small kids - I don't know? Just scan the card and which he eventually does after describing the process and how I'm wrong and what I should be doing multiple times. Ron.....you're the worst.
