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March 2024 by Lysa S
Food always fresh, hot and food-coma good lol. Staff works efficiently and great customer service!
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December 2023 by Keefe Lee
Pretty quiet every time I go, not sure how long this place will last although the location is pretty much dead center of the commercial zone for Olney. Hope it does well as a grub hub location for years to come.Parking: Have to park in the back of the building and shares parking with Chipotle and 3 other businesses
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October 2023 by Lethicia Bettiol
The food is very good. But the attendant was laughing because I don't speak English that well, I found it completely disrespectful. Literally laughing in my face, I felt very embarrassed.
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October 2023 by KubeCorperation
The food was enjoyable and the milkshakes are good. It was quite empty when we came around. but eventually the place got busy but that didnt change anything. I also like the small note cards that kids can draw on while waiting, though the color options are limited. Overall this place is great.Parking: Depending on the time there will be more parking spaces. We came around 3-4pm and there was alot of parkingKid-friendliness: Good kid-friendly options
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September 2023 by Aaron Hunt
I have been a Five Guys customer for about 30 years. I remember going to the store in northern virginia that had the peanut shells all over the floor. I've eaten from this location in Olney for years now, but Sunday was my last visit.I went in Sunday for 4 burgers, two fries, and a shake. The counter person was friendly and polite. The shake machine was broken, which happens. I received the rest of my order and was looking in the bag before leaving when I noticed the fries were different. There were about half as many fries as there should have been. I looked over at the fry rack an watched the fry cook do the same thing to the next order he was working on.I asked for the manager, explained my concern about my fires, and was given a very polite answer about different franchise locations being able to do what they want and that's how they're doing it here now. I let the manager know that it definitely was not the case the last time I was in, I was disappointed, and would not be using the store again.He said he understood and we parted ways amicably. I turned to leave and the fry cook started to explain how he was right and the fries were right and I was wrong for saying anything, continuing to berate me as I was leaving the store. I returned my food to the front counter and asked for a refund. The refund was given by the manager, who was again polite. I went next door and purchased food for 4 from chipotle for $20 less.However, the truth is I will NEVER be in this Five Guys again. Rude staff, and an owner who thinks a dollar worth of potatoes is more important than continuing to provide the product I've purchased and enjoyed for 30 years.Perhaps worse, I'm now suspicious of more quality sellout changes coming at other locations. I'll continue to go to Clarksville, Kensington, and Rockville for now, but allowing a franchisee to behave this way is bad for the brand in general. I'm also more likely to try a new burger location now instead of staying loyal to the brand. Such a disappointment.
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September 2023 by paul weeda
I walked in, no one at register. Cook took off gloves, asked me what I wanted, as I was started speaking she ignored what I was saying and walked away to address something else in the kitchen. I turned around and walked straight to Chick-fil-A next door.
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August 2023 by Steve Ruben
Had my last burger at Five Guys. Way too expensive now. Nothing justifies the prices. It never has much of aCrowd now. $$$ as far as burger joints.
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July 2023 by Michael Pherigo
I just want to take a moment to thank Juan and this evening's crew. Our team came tonight after an event and put them in the weeds pretty bad, and even though it was obvious they were overwhelmed, the food came out relatively quickly and in a friendly manner. Juan even gave my child some more fries after my child accidentally spilled his bag. Several other parents that I spoke with told me how pleasant their experience with Juan was as well.
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June 2023 by Amerina F.
Juan was amazing from my original complaint with an unenthusiastic employee with bad mannerisms Juan made it a point to reach out to me, apologize for the incident ! Invited me back in for dinner. When I arrived he dropped everything & changed my mind on this location. With alittle TLC & attention Juan understood the assignment. @Fiveguys you got a good one with in him. Thank you Juan!
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June 2023 by Debra Bostron
Wow prices have gone way up since pre pandemic. 3+ years since I'd been in a 5 Guys. The burgers were still good. The soda machine was not mixing the syrup and sweeteners correctly. In the end they gave us a bottle of diet soda which was nice. Restaurant was clean and inviting.Parking: Because my husband has a handicap tag we got close parking spot. Other family members were not as lucky.Wheelchair accessibility: You'll need someone to open the doors. There aren't automatic.
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May 2023 by Ayat Zadeh (Nii)
We like that u can sit outside and we did just that. It was a beautiful
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April 2023 by Luna P.
Five Guys is a place where you can rely for great food! The service is great here they welcome you with a smile! The ambiance reminds of a new styled good burger! The only negative of this place is when it gets a little packed, the wait time increases when that happens. But I would definitely recommend Five Guys!
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April 2023 by Christopher Bloom
Love this place. Generous messy delicious burgers and fries.
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April 2023 by K Delauder
After hearing the way the person I assume is the manager talked to his employees I won’t be returning. Guy with dreads just started yelling at his employees when they didn’t respond to him quick enough, and made me and the other customers feel uncomfortable.
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April 2023 by Eimy Bonilla
It was super busy! However, the staff was working so well together. They were trying to prepare all the online orders and in person. As people came up to the counter, they asked what order they had and updated them. I was pretty blown away at how well everyone was working as a team. They had a little line set up, everyone had their own station. Great job. Food was good, my burger did get a little cold because fries were being made. Clean and ample location, lots of free parking.