Stevenson Pools

Most Recent Comments

• November 2023 by Jamie michelle Schumer
  If you have any alternative option at all, please take it. Stevenson pools is a nightmare to deal with, including their hot tub install. We had a pool and hot tub put in, and it was 18 months of hell. They were late with everything, sloppy workmanship, endless games of telephone trying to get hold of the right people and now we have issues with equipment they installed but I’m not even calling them. Crooks
• November 2023 by Daisy S.
  This company is so lazy and disorganized. Their customer service is the worst, bait and switch is normal and you can’t believe a thing they say because they constantly lie. They take months to do quite simple stuff, make a huge mess on your property which they will not clean up, and all you can do is keep emailing and calling while they bounce you around from person to person. If you choose this company, good luck to you!
• October 2023 by Peter Baker
  The Stevenson team did a fantastic job on our in ground pool, from design through to a patio and hard scape surrounding the pool. A custom job all the way, many site visits and consultations, to make for a perfect finished product. The Stevenson Team will see the job through and make sure you are happy with the finished product.Services: Inground pool installation
• October 2023 by Booker Evans
  Stevenson Pools did an outstanding job installing my pool earlier this year. The salesman Doug was great and helped us design our pool and was extremely knowledgeable educating us on the pool purchase experience. All facets of the pool process was completed in a timely manner and exceeded our expectations. Once the process began our pool was open for swimming within 3 months. Yes 3 months. The different pieces of the puzzle were coordinated by Darren, scheduled and completed on time. The Stevenson staff and contractors were professional and went above and beyond their scope in some instances. Special shout out to Jake and Jerome who really made this process go seamlessly and their attention to detail and response was amazing. I would definitely recommend Stevenson Pools. Thanks to Doug and his professionalism and personal touch we went with Stevenson versus another vendor.Service: Inground pool installation
• October 2023 by James Buckmaster
  The wife and I have had nothing but the best experience with Stevenson pools. Everything they said would happen happened on time. The staff of Stevenson from the salesman, engineer, ground men, office personnel have been nothing but the best and friendly and have answered all questions we had throughout the whole project!!! They can’t control the county and permits but when they said we will get it done they delivered in all ways shape and form! I would highly recommend this company to anyone looking to get a pool!! Just remember Rome was not built in a day!
• September 2023 by Patrice Reid
  Stevenson Pools did an amazing job installing my pool. The salesman did a great job with helping us design our pool and got us the best price within our budget. The company kept us notified throughout the entire process. Our pool was open for swimming within 6 months. I would definitely recommend Stevenson Pools.
• September 2023 by Mark Mullenhoff
  Stevenson Pools has installed three pools, at three different residences, for me since 1992.Each pool was a different shape with different landscaping challenges but every time they delivered a beautiful final product.Highly recommended.Services: Inground pool installation
• September 2023 by kevin montgomery
  In October of 2020 we had our pool replastered, new coping and new accent tile paying over $17,000. We didn't use the pool until 2021. In July of 2023 we noticed that the plaster was delaminating (popping up), we contacted them immediately and have been ignored. We were told that there is only a years warranty this seems odd on a $16,000 job but we need to get it fixed. We have only been able to deal with the rude service scheduler who rarely returns calls or messages. The reason why I call her rude is that when we talked to her she is rude, and after a month of waiting to even get on their service schedule we were told "You are not our only customer" just because we asked if we can get someone to look at it to find out what repairs need to be done. After 2 months we are still waiting.
• August 2023 by Eric Allegree
  We signed our contract on 8-1-21. It is currently 8-3-23 and our pool still is not done. Our pool is a simple rectangle pool with auto cover. Throughout the entire process I had to constantly call and file complaints about the workmanship that was done. Nobody from Stevenson came out to check the work of the subcontractors until it was too late. The stone they used for the coping stone was not quality controlled. There are tool marks on some of the set pieces that are permanently stuck now. Other stone that was used to cover the auto cover are so poorly cut, they don’t line up. I was told this would be fixed but still hasn’t. The veneer stone that is on the back wall has been falling out. I was told the subcontractor was too busy to come out and fix. The light in the deep end of the pool does not sit flush with the wall creating a small gap.If you are looking for a contractor that is good at communicating, look elsewhere. If you are looking for a contractor that provides you with the service you paid for, again look elsewhere.If you are planning on signing a contract, have them guarantee a done by date.
• July 2023 by Jackie G.
  This place sucks do not use these people they don't hav a clue what ther doing ther service sucks it's impossible to get in touch with people. I guess they're really known for selling hot tubs but I wouldn't want to buy one of those either if it breaks and they have to come fix it you're s*** out of luck might as well put some firewood under your hot tub to keep it hot. This place is trash don't ever use them, I just don't even have the words to describe how much I hate this place don't use these people
• June 2023 by Dzidula aka Travis Howard
  1. I had my pool built roughly a year ago. The construction on our pool was sloppy. We went with etched concrete, but no one checked with us to which type of etching we wanted before they came to the house and did what they wanted. I happened to be at work. There were several delays, so it was impossible to be home with all the changes. There were several times they just showed up without a warning. I had sent emails prior to this appointment requesting a type of design which apparently were seen but ignored. I started communication with the owner Kevin and he totally ghosted me. He stopped responding as I thought we were coming to some remedy. I have yet to hear back from him.2. The waterfall feature was done very sloppily. There is excess cement and the top flagstone was not trimmed/set in an aesthetically pleasing way.3. There are foot prints in the cement, that I was told would bleach out, but they are still here.4. They left grounding wire exposed along the pool.Photos attached.Doug Stevenson - salesperson was good. I guess the price was better when compared to competitors in the area, but in our case I’m not sure it was worth it. Lots of frustrated days and I’m still waiting to have my waterfall repaired, but I’m not certain they are ever coming back. What’s even more frustrating is to see their other work and know they can do better.
• June 2023 by Jarumi aka Travis Howard
  1. I had my pool built roughly a year ago. The construction on our pool was sloppy. We went with etched concrete, but no one checked with us to which type of etching we wanted before they came to the house and did what they wanted. I happened to be at work. There were several delays, so it was impossible to be home with all the changes. There were several times they just showed up without a warning. I had sent emails prior to this appointment requesting a type of design which apparently were seen but ignored. I started communication with the owner Kevin and he totally ghosted me. He stopped responding as I thought we were coming to some remedy. I have yet to hear back from him.2. The waterfall feature was done very sloppily. There is excess cement and the top flagstone was not trimmed/set in an aesthetically pleasing way.3. There are foot prints in the cement, that I was told would bleach out, but they are still here.4. They left grounding wire exposed along the pool.Photos attached.Doug Stevenson - salesperson was good. I guess the price was better when compared to competitors in the area, but in our case I’m not sure it was worth it. Lots of frustrated days and I’m still waiting to have my waterfall repaired, but I’m not certain they are ever coming back. What’s even more frustrating is to see their other work and know they can do better.
• May 2023 by Barbara Hime
  Stevenson pools did a great job from start to finish. The only delays were due to the engineer who is not part of the company and is hired independently. Everyone was always professional and helpful especially Whitney, Jill and Darren. Highly recommend.Service: Custom Swimming pool design
• January 2023 by Aliyah H
  Customer service was impeccable!! I was greeted with a smile and was shown around the facility by the nicest crew! Any questions I had were answered to the best of their ability. Ive never felt more taken care of by a pool place then here. Highly recommend! No matter on the phone or in person they did the best they could to make sure I left their store content :)
• December 2022 by Sharica Simmons
  No I did not purchase a pool however, I would like to share such a great exprerience today.I was on the side of the road with a flat tire.Waiting for road side assistance to get there. When 3 wonderful guys stopped to help Jason,Chis, James they were able to change my tire and get me on my way. Stevenson Pools have great people working for them. Thank you Again I just want say how awesome you were.