February 2023 by Cecilia Walker
They are extremely slow. Went during the day on a Wednesday. Three ladies behind the window two cars in drive Thur and I waited 15 minutes in the lobby. No greeting bad customer service.
January 2023 by Monet Waddy
I AM A TRUIST MEMBER BUT THAT'S NOT WHY IM WRITING THIS REVIEW. IM WRITING THIS REVIEW TO GIVE MS. TASHA MCCOY HER FLOWERS. I LOST MY WALLET AND A KIND MAN RETURNED IT TO THE TRUIST BRANCH IN OXON HILL, MD. MS. MCCOY WENT OUT OF HER WAY TO GET IN CONTACT WITH ME TO BE SURE I RECIEVCED MY WALLET. I GREATLY APPRIEATE THE EFFORT AND GREAT CUSTOMER SERVICE SHE GAVE! I HOPE HER KARMA FROM THIS SITUATATION COMES BACK TEN-FOLD.AGAIN, THANK YOU SO SO SO MUCH MS. TASHA MCCOY!
November 2022 by Khadijah Agbere
Truist should be ashamed. All these Need jobs and you refused to hire additional people at this location. Waited for 40 minutes in line just to make a payment
October 2022 by Naya Coleman
Ever since BB&T turned into Truist it’s been completely terrible. It’s hard to reach customer service and when I do finally connect its foreign people who are no help ! , I call the branch they’re no help .. it’s like literally a waste of time . At this point I mine as well come up with a solution to my own problems . Truist as a whole is completely unprofessional . I’ve been waiting for a month to receive my card in the mail . Never received it so they sent out another one which I have to wait a week due to their negligence. I honestly hate it here
August 2022 by Wael Mbarki
Worst service ever! Over one hour waiting to do wire transfer!
December 2020 by José Orell
(Translated by Google) These banks are a shame they do not give importance to clients to make transactions, there is a long line to be done, it should close it better if they are not ready to serve clients(Original)Estes Bancos es una pena no le da importancia clientes para hacer trasancion hay q hacer larga línea debería cerrarlo mejo si no está listo atender clientes
September 2017 by C zipporah
Slow slow SLOW service. Doesn't matter what day of the week you go. They're terribly slow. One teller. Some times two. I'm never in and out.
August 2017 by Lakia F.
I've banked at BB&T for almost 3 years and today I received the worst banking experience in my 41 years of life. On August 29, 2017 @ 6:00 PM, I deposited a check into the Oxon Hill, MD ATM - a $3,000.00 personal check from Suntrust bank that was a personal loan and I admit I had a negative balance of $119.00 in my account. This time around, I chose to use a bank near my local neighborhood and not near my job where I have a personal relationship. But I never thought twice about it. Fast forward to today, August 31, 2017 and I've been on an emotional roller coaster all day long where I kept being lied to by the banking officials at Oxon Hill, MD branch. At 9:30am, I called my personal bank in Crystal City, VA to explain that there was a hold for 8 days on the money and requested to remove it. This is when I was informed that only the Oxon Hill, MD bank could remove it since they were the ones that placed the hold on the money in the first place. I called Oxon Hill, MD branch and spoke to Mr. Ceplims Bryant, Branch Manager and he lied and told me that they couldn't have it remove and that I had to wait 8 days before it cleared. I then called back and spoke to someone else and let them know that I had two large payments that would be posted to my checking account tonight and asked - what can I do about it? Then they lied and told me that since I had a relationship with the bank near my job, I could have the Crystal City, VA bank to remove it. After a series of more phone calls back and forth and more lies stated, I then drove to where the check writer worked and picked them up and drove to Suntrust bank where they verified that check had indeed cleared and actually had cleared on August 30th. Once I called back to the Oxon Hill MD location, the branch manager "wasn't available" but I was told to contact the Fort Washington MD bank to have their branch manager remove it. I called and spoke to Rodney, the Branch Manager at Ft. Washington, MD and then he said that he needed to call the Suntrust bank and speak to their manager to verify that the check cleared and actually told the Suntrust manager that they needed to make sure that the person who wrote the check knew about the check!! Unfreaking believable. After all of the stress, I got my money today but there has to be an easier way to handle this. By the way, no one I personally know actually banks there and now I understand why. So, if you made it through all of that- because of the awful experience that I had with Oxon Hill, Md branch. I will be closing my BB&T account.
August 2016 by Dwaine Dodd
Tellers was rude and non professional
July 2016 by Richard Mcgruder
most if the tellers their are are rude and condescending accept for the spanish lady
May 2016 by Christina Adams
I came into the bank to complete a transition one day and I was greeted very professionally by the teller. But I was having a very rough and emotional day, and a woman named Ms. Tonia noticed it. She comforted me so much that my attitude and mood completely changed by the time I left the bank. I felt so much better and could not have believed that there were still great people in the world who care about other well being. She provided me with water, tissues, and sat and talked with me comforting me about my situation. I was so amazed I told everyone that day how this 1 woman changed my attitude and mood just because she cared. Today in this day and age, excellent customer service is rare and hard to find. Without a doubt she went above and beyond the call of duty and I appreciate her so much for her support and comfort. I was truly grateful for meeting her that day and at that time. She treated me like a person, and not just a client. If you ever go to this establishment, make sure to see Ms. Tonia. She will brighten any day.
