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April 2024 by jd harn
Theresa and Camelita were amazing! Great customer service and they lead me to a stunning ring for my wife. Please visit them you will be in great hands.
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March 2024 by Donyee Bradley
Thank you Ms. Donna and MS. Theresa Brown!!!
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February 2024 by Mrs. Dukes
Approximately 3 months ago after celebrating 13 years of marriage, I experienced a daunting realization that the main diamond on my ring had gone missing. Searching frantically for my insurance documents and not finding it, I decided to call the Helzberg Columbia store to see what options were available. The 1st representative I spoke with was pleasent and very helpful. She found my insurance information and advised that I wouldn't have an issue when I came in to have the diamond replaced. When I got to the store i was asked for all the details of the diamond -cut, clarity etc. in which I did not know. Fast forward, my ring was sent off and i was then advised that i may not get the same diamond as a replacement of equal value, clarity etc. Disappointed to her this news i continued to question the valitity of what i was being advised. I was told that no other store would advise differently or be willing to help especially since it was the main diamond. To top it off i was advised i may have to pay over 3k to replace it. After a few back and forth conversations with a representative who did not have the will to help me resolve this issue, I called another location. Upon calling Helzenburg Oxen hill, I was greated by the most helpful staff here. You could tell that they genuinely cared about my experience and went the extra mile to assist me. Mrs.Tonya & Mrs Corazon, were the absolute best! I don't know what level of effort it took but she found all the details of my original purchase, the information about my diamond etc. Not only did she ensure that the correct diamond replacement occurred she and her staff were a true example of good old fashioned Customer service! The new aged Chick-fil-A "my pleasure" type of service. It's unfortunate that I had to drive over 1 1/2 hours to resolve an issue that could have been handled at my local store when gas prices are at an all time high but the experience was worth every mile. Huge THANK YOU to the oxenhill Helzenburg staff! You all are truly amazing! I hope that this store gets the accolades it deserves and that each customer who spends thousands of dollars in sentimental diamonds have an opportunity to be assisted by staff like yours who will make every experience a good one!
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January 2024 by Adriana Martinez
At 8:00 on a Thursday night they're closed but on the door it shows close at 9:00 although a person is still inside doing some work.... Don't understand why a jewelry stores closing an hour early ?
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December 2023 by Regina Willett
I just picked up my necklace for my daughter that needed to be repaired. It turned out beautifully. The service I received from Theresa and her team was amazing!
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December 2023 by Steven Collier
Had an awesome experience today at the Helzbetg Diamonds Outlet, Oxon Hill. Had my wife's ring resized in two days. We were assisted by Corazon Nichols (DCA). When we went to pick it up I saw a ring that caught my own eye. What a great deal and bonus gift due to price spent. We received quality treatment and the experience was very enjoyable.
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December 2023 by Patrice Austin
Ms. Theresa gave me excellent customer service. She is the best! I recommend Helzberg for ALL of your jewelry needs.
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November 2023 by Keyanta Dandridge
My day was made today. Corazon helped me find perfect rings ? Theresa greeted me & Maria assisted me in the diamond room. I’m celebrating my 40th bday early and it started right here with these ladies!!! Thank you Corazon ?
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October 2023 by Azar Alili
Tonya,Maria,and Carmelita helped me pick out a beautiful ring.Please come visit them here at National Harbor.
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October 2023 by Darryl Herbert
I had the most amazing experience at the Helzberg Diamonds Outlet . My salesperson named Corazon, along with Theresa and Carmelita. Corazon took care of me, and I will be back in the future. Very knowledgeable person and I enjoyed the Diamond Room with them.
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October 2023 by Imani Wesley
Theresa and Maria were absolutely wonderful and knowledgeable salespersons. I will kost definitely return to this location when I am in the area!! Come by and ask for them!
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September 2023 by Michael Barker
After many horrible experiences at Kay's the wife and I decided to give Helzberg a chance. They were phenomenal. They not only helped us find the perfect ring that is better and at a more reasonable price than Kay offered, but also honored their warranty and didn't try to upgrade or charge us extra. They also took in the Kay's ring to fix and clean it cheaper than Kay's offered to even under their warranty.
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August 2023 by Lisa Garcia
Eric and Tasha were the best sales persons I have ever dealt with. The whole team was really nice and welcoming. I will definitely be returning and buying more from this store specifically. Highly recommend this store for your next purchase. ????????
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August 2023 by Brittany Dumas
Maria was so helpful and extremely nice! My and my fiancée really enjoyed purchasing his wedding band with her. She even gave me a free cleaning for my engagement ring!
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June 2023 by Sandra G
I'm still speechless with my experience at Helzberg Diamond! My husband surprised me with an upgrade to my engagement ring. I told Carmelita & Theresa the type of ring I wanted. & they instantly present me with my perfect ring! I They were super helpful and knowledgeable about my ring. I didn't have to keep looking at the other rings. As soon as I put it on I knew that was the one. Thank you ladies for making this day so special!
