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“It was my first time ever going into an Old Navy store or it's outlet. I was really surprised at the array and variety of their merchandise. I was also amazed at the availability they had with larger(plus) sized clothing. The staff was very helpful, friendly, and professional.”
“Share a branded store at the outlet mall.It began in 1983 with a clear vision: to create quality, nautical-inspired pieces that allow people around the world to realize and experience the joy of water. Starting with just six outerwear products, Nautica has grown into a globally recognized lifestyle brand with more than 35 categories in more than 65 countries.Come visit and shop for clothes in the store with diverse styles and colors.”
“The staff are welcoming and professional. They helped my find the right coat and even told me about coupons that made my purchase 75% off. I wish other outlet stores' staff were this kind and helpful.”
“I had the absolute pleasure of shopping at J.Crew today, and I cannot say enough about the incredible help I received from Rayna (forgive me if I’m misspelling her name). From the very moment she approached me, her professionalism and genuine attentiveness stood out. As a Diplomat who is new to the city, I walked into the store feeling unsure if I would find the right fit, especially since my frame is a little larger from years of working out. In my experience, shopping can sometimes feel like a hit or miss, but Rayna completely turned that around for me.
She took the time to really listen to what I needed, guided me through the options without ever making me feel rushed, and offered thoughtful recommendations that worked perfectly for my style and size. What really impressed me was her attitude, warm, confident, and encouraging from beginning to end. It wasn’t just about making a sale; it was about making sure I left the store satisfied and set up for success. That kind of customer service is rare, and it deserves to be recognized.
In a city like Washington, D.C., where first impressions matter, whether on Capitol Hill, at the Pentagon, or in a diplomatic setting, appearance and fit play a critical role. Rayna not only understood that but made sure I had exactly what I needed to represent myself well. She truly saved the day for me, and I deeply appreciate her efforts.
Because of her, J.Crew has earned more than just a customer; you’ve gained an advocate. I’ll be praising this store at the top of the mountain here in the capital, letting colleagues and friends alike know about the outstanding service I received. Thank you, Rayna, and thank you to the entire J.Crew team for your professionalism, dedication, and care.
God bless.
—Jack”
“Top costumer service, the store was very clean and well organized. Douglas was specially exceptional, he was incredibly helpful and knowledgeable, making my shopping experience seamless.”
“Very friendly and competent staff! I come from Europe and they helped me a lot to buy jeans for my husband who was not there with me. With their help, I chose the jeans and they perfectly fit him! Very happy, hope to come back soon! ?”
“I’m highly annoy because I was overcharged $50 today. I had a sale item and the cashier didn’t tell me it rang up at full price!
Update: I went back the next day and they fixed the issue. The cashier the day before didn’t do his job well. Problem solved!”
“The scrubs here are excellent quality! I already have 4 sets from here to wear to work :)
Amazing and have shared with everyone I know. If you are looking for good scrubs, look no further! It is here. Variety of different colors and brands to try.”
“James Degree is one of the managers there and he is very professional and you can tell that he loves his job. Doug was also a great representation of the customer service that Hugo Boss is known for. It's because of these two gentleman that I continue to shop there!”
“Ashley was outstanding her customer service skills are unmatched. Very professional and polite. She went out her way to make sure my points were logged to my account, which previous customer service representative didn't do. If I can give 6 stars I would.”
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“Cashier Chad and Salesperson Jasmine at store #11181 at Tanger Outlet National Harbour provided me with excellent customer service from the time I walked into the store until I left. They went over and beyond the margin to ensure I received what I visited the store for. They searched and found the item and prevented me a trip to another location further out. Thank you Chad and Jasmine for your outstanding customer service.”