Metro by T-Mobile receives high praise for its customer service. Customers appreciate the helpful staff, with one mentioning a representative named Carlita who took time to help reduce their bill despite being busy. The store is considered the best location in the city, especially the one on Indian Head Highway, where staff like Ernest provide outstanding professionalism and accommodate all mobile needs. Customers feel confident recommending this location, noting that staff go above and beyond, often securing better deals and offering excellent support. However, some mention difficulty reaching the store by phone and wish for more assistance from coworkers during busy times. Overall, the store is highly rated for its helpful and professional service.
