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March 2024 by lee Marie
Ordered the detox smoothie but substituted the mango for extra Pineapple last night. It tasted like watered kale, I brought it back in this morning, the guy at the register assured me that it didn't come from their store because he worked lastnight, aeven though the label was still on it and showed otherwise. He pulled off the label and proceeded to remake my smoothie. SN: An interview was taking place when I arrived and the interviewer was wearing a bonnet. How are you conducting an interview wearing a bonnet?? It told me everything I needed to know about this location smh. The gentleman finished making me my drink and had me taste it and I immediately realized he did not know how to make my drink and that was his best. I took the drink and left, I will not be coming back to this location.
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March 2024 by Jon Nguyen
Bad customer service, employees made a mistake on my order and charged me for more than what I ordered. When I brought it to the manager, he tried to tell me at least I'm getting my food did not seem interested in fixing their mistake. I chose not to argue with this guy over 5 dollars but am not coming back to this location.
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February 2024 by idell morse
Wanted a bowl a s a smoothie but they were totally out of strawberries so I just got a bowl and substituted with mangos. Service was slow.
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October 2023 by Wilbert Parada
The smoothies here never taste the way they do at other tropical smoothie locations. Lazy & unprofessional people working here too.
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September 2023 by Kiana M.
This location has improved tremendously as it relates to customer service and the timeliness of the orders. I've placed an order at least 3-5 times this month and the order was actually ready. Not sure what you guys are doing, but THANK YOU!! The store is always clean and my family enjoy the food. The smoothies are really good now.
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September 2023 by Keisha D.
They are very accommodating... i wish there was an option for making the smoothie sweeter. That's a corporate problem I'm sure.
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September 2023 by Paige J.
The location is really convenient. The plaza that the store is located in could be kept up better but that's not 100% the fault of the business. I wasn't happy that my order wasn't ready when I requested, especially since I order my drinks 30 minutes prior. The young ladies working were apologetic and professional. I'll definitely give this location another chance. #HappyDrinking
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September 2023 by Rebecca Eng-Wong
Makes smoothies way better than other locations. Way less icy than others!
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August 2023 by Annmarie A.
This is the worst location ever. I've stopped going there about a year ago then I started going back because I love the island green detox. The customer service is really terrible. Not to mention they do not know how to make a smoothie. My smoothie was so watery. I had to take it back , and that happened more than once more than twice and I cannot believe I will still go in there . There is only two particular people there actually three that really knows how to make the Smoothie the others then the training they need to fire that whole crew and just rehire people and retrain them on how to make smoothies. I'm sorry it's not even worth it. That business is gonna go down in the drain because of their attitude. Their lack of knowledge on how to make real Smoothie on top of other things it's crazy I'm not going back there anymore. I'm done .I don't usually complain, but I had to take that Smoothie back. I was very upset because their customer service is very nasty, very unpleasant, and they are not professional at all and not to mention they do not know how to make the smoothie, the smoothie is watery, they need to know how to blend the ingredients together so that when you get the smoothie, it drinks smooth like a smoothie and not like water, it's terrible, and what make it worst, is that they have a nasty attitude towards customers. Please don't go there try to go to the one in Capitol Heights they are very friendly. Their customer service is great. The only reason why I went to this one is because they're a little closer to me, the one in Capital Heights is great and they know how to make the real good smoothie, they make it the way that you want it. Please avoid going here they are terrible. No wonder their ratings are so low, I try to give them a second chance, but it's not even worth my time and my money, I go there every day after work for my Island green detox, I'd rather drive an extra mile to the other one up the street at Capital Heights. THEY NEED SERIOUS TRAINING!!!
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August 2023 by Kotah CW
Best tropical smoothie in Southern Prince George’s County. Go there after my workouts and the smoothie is always perfect. THEY MAKE THE BEST WRAPS out of all the Tropical Smoothie’s. I go there about 2-3 days a week. The manager is phenomenal.
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August 2023 by Breanna B.
This has to be the worst location ever SMH. To pay $12 for a smoothie (detox island green, double whey, + collagen) that is literally undrinkable due to consistency and big chunks from poor attention to blending is TERRIBLE! Y'all really need to do better. I only have this problem at this location. I came on a Thursday morning, only 1 other customer. Wasn't busy. I rarely ever make bad reviews but this is the THIRD time DAMN.
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June 2023 by John Doe
I appreciate one of the associates cleaning the store and tables with a clean rag and hot sanitation solution i...rare to see people really cleaning stores now a days. The store smelt clean and looked very clean
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May 2023 by Diego E.
The flavor of the smoothie was great. I saw great work ethic, busy, patient, and fast. Adia attended me today, I saw how she treated customers with quality attention.
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May 2023 by Cassandra Bell
We never had to pay for the straws. I got three smoothies and it came to $30. She could have at least told us we have to pay for them I should have paid more attention. Sorry...this just makes me not want to go back.
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April 2023 by Alexis Marie
I’ve been coming here for the last 2 months and each time is a better experience. The manager is respectful, polite and professional. He also cleans up during downtime - now that’s amazing!Today I ordered from Stan, His new name is “My Good Man, Stan” - from entering the spot to ordering my smoothies, Stan was extremely polite, professional and accurate. He took the time to read my order back to be accurate - again, that’s damn good customer service in today’s day and age. OH - my good man Stan reminded me that I had a free smoothie!!!! I was like wowwww - look at Stan!!!!All the staff is efficient and expeditious with my orders. It’s truly a pleasure to come here and walk out with a great human service experience and delicious smoothies - EVERYTIME!!
