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May 2024 by Chris Stumbroski
Typical Heritage Jeep money hungry company. gave me a quote for repair. then when it comes time to schedule the repair management says I have to bring it across town because they would lose money by doing the work and transporting the vehicle. maybe you shouldn't have quoted the repair then. oh and this repair is now needed because of the aftermath of a previous repair that was completed.
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April 2024 by Wajeeha El Bey
I've used the shop for years,
all positive experiences. On 2/27/24 I scheduled a appointment for a factory recall and the first appointment was 3/11/24. On 3/8/24 I received a text that my appointment was being canceled. I called for clarity and got an AI... and things went downhill. AI told me I'd canceled my appointment for THAT day, I had no appointment scheduled. I also received an email that said "we don't have the parts and we don't know if we'll ever get them" basically, goodbye now, run along! Finally, getting a live person, it was confirmed I had no appointment that day, and 3/11 was canceled! This ordeal probably lasted 20 minutes! I called the Owings Mills location and I was able to schedule an appointment for 3/14. Parkville.... so disappointing.
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October 2023 by Aboubacar Soulama
The worst Place to take your car to don’t recommend it even to my enemiesServices: Transmission
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July 2023 by Adam Imirie
I didn't have the best experience. They tried to accommodate me. I dont know if it's how bust the shop is or supply chain issues. It took over a month to fix my car and then I had to notice that it wasn't right. Then it took 2 months to get the correct parts in. Now they give me a day and a half to get there by 445 pm.I should have gone through SDR Collison.
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June 2023 by Ty
Go somewhere else. Look for better reviews. Terrible experience. Sketchy place to deal with. They didn't tell anyone my car was waiting but they still tried to charge the insurance company $75 a day for storage. They were extremely rude. They said "they work for me, not the insurance company." Yet they clearly work for themselves and tried to squeeze both sides for as much money as possible. Shady business. I hate all of the employees so much. They were secretive with where my car was at and what state it was in. They tried to tell me I couldn't get personal belongings out of my own car. I had to threaten litigation before they would have a real conversation with me about my own car and the state of things. You car ends up going to their 1501 S Caton Ave, Baltimore, MD 21227 location which has worse reviews. They clearly have more cars in their lot than room to work on them. Again, they charge $75 a day for storage. They are hard to get on the phone and refuse to communicate. MileOne Autogroup should no be in business.Service: Body & Trim
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June 2023 by Shannon Cunningham
Buzzy will send you a weird email with no body and an attachment that gets classified as spam for the estimate. I wanted a paint job and a few interior things. The part numbers were all wrong. 7000 for just paint touch ups :)Service: Painting
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January 2023 by Amanda Arnold
Phone customer service experience was poor. Seems like they have long queues for service. Im going to go with a local shop instead
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January 2023 by KZ H
Service staff are knowledgeable and friendly.
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February 2022 by jeffrey simon
I will never take my car back there for service , they say they fix things they don't even fix or replace all I can say is ask for ur old parts
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September 2021 by Dale T
I have had my car serviced at Heritage for several years and staff are very professional. Tommy is wonderful and takes a lot of time explaining everything that needs to be done and why. He explains in terms I can understand as I’m not a car person. I always receive my car when promised. Everyone is very helpful.Services: Oil change
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September 2021 by Q Ringgold
Went here to have have my 2018 Chrysler serviced.They said my start stop kept coming on because it has another battery just for the start stop.Well I had it done 290.00 and guess what that same service light is still coming on.I called and left a message and to this day no one has called back .Won't be going back and if you go make SURE you check behind them to see if they actually changed the parts.
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August 2021 by Phil Schulte
For the day I already had at another jeep dealer they did their best and matched my offer for my trade hopefully they can find me my vehicle. Very pleasant.
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June 2021 by Reka
The work done on my car looks good. The stress, lack of communication and delays involved were terrible. It took two months to get my car back. I paid 2 car payments for a car I could not drive!!!! I was not offered a rental for the inconvenience until about 3 days before my car was finished. Terribly disappointed in a dealer taking that long to fix my car. I feel like I could have taken it to a regular bodyshop and gotten it back faster
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December 2020 by Hope Fisher
I purchase by JEEP Cherokee in April 2020 and in October 2020 was in a bad accident that was not my fault. Heritage took the best care of my vehicle and worked well with the insurance companies. I cannot say enough about Tammi and Darlene. Kuddos to you all your great customer service.
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November 2020 by Lisa Weitzel
Got here at 730, first person here my appointment was at 8. They took other cars in before mine and finally at 830 I had to ask when is my vehicle going in. My appointment was at 8, he said right now and grabbed my paperwork. So had I not said something, they would have let me just sit there.
