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March 2024 by Michelle B.
I've come here and brought my friend here before. It's the closest Joann Fabrics to Baltimore so I end up dropping by here quite frequently when the urge to craft something new hits or I'm missing a specific supply. Yes, the lines can be long because there usually is 1 - 2 cashiers at the register at most but I don't mind the wait it's really not that big of an issue to me and the most I've waited is around 10 minutes. The cashier who is nearly always the one to check me out is super nice as well and she's let me do multiple transactions in 1 go to use multiple coupons (1 per transaction). I haven't found the store to be messy and it's quite large; larger than the Joann Fabric out in Owning Mills. I enjoy taking a break from my studies to browse their aisles and I've never had any discrepancies from what their website says is in stock at this store vs in person either.
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March 2024 by Benjamin Clement
Don't even bother with their pick up service. They never update their website/what they have in stock. Ordered something they said they had multiple in stock, ordered never fulfilled that day. Called the next day, they said everything was in stock, less than a hour later half of my order was cancelled. "Great" service.
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March 2024 by KiaraNechelle
Did a buy online pick up in store. My order was marked as picked up when I hadn't picked it up. I called the store to inquire about this error and was met with the WORST customer service I've ever received. The first lady answered and said she would get someone named Susan. Susan then answered the phone and yelled “what is your last name and what did you order” no hello, just complete rudeness throughout duration of the convoy.
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January 2024 by Janice Jackson
Great store for creative types and crafty types.
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November 2023 by Christopher Smith
Always the best discounts and a selection that can't be beat...even if they're out of the exact product you want, they will always have SOMETHING in stock to keep you crafting.
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September 2023 by Shana Catherine
So I often buy yarn since I crochet as a hobby and I really like jo Ann's because the curbside pick up is so easy. However on Friday I needed to pick up an order of yarn I placed and I put in online that my husband would be picking it up like I have many times before and my husband goes in to pick it up and the cashier was a girl I think her name was Megan and she was nothing but rude to my husband and refused to give him my ordered because she claimed her system was down? Meanwhile my husband was showing her the email he received from jo Ann's that the order was ready for him to pickup. Finally a manager came over took one look at my husband's email and handed over my order. Idk if the cashier was new or just doesn't have people skills or what but hopefully they retrain that girl or something.
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July 2023 by Ladan Sheikhi
You can find everything you might need for your crafts and sewing.long queue because system was downnot enough staff to cut the fabric so, it was a long queue there too.The price is high.
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July 2023 by Eva Farrell
Ordered an item online, came to pick it up, they were out. Waste of time.
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May 2023 by Darnissa BONNER
Purchased several items only for the Register to shut down after swiping my card. The transaction was completed however a Receipt never printed. Waited over an hour trying to get receipt, only to be told one couldn't be printed, that I couldn't take my paid for items and wait 3 business days for someone to call me
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February 2023 by Chris Kline
This store never has enough employees on duty. I waited a half hour to have material cut because there was only one cutter working.Then I waited in a long line to check out.
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January 2023 by Corey Barnard
Nothing crazy, wish the service was a bit more friendly but everything was stocked
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January 2023 by Alisa Drury
A horrible mess. I went in on MLK Day, which was after a Door Buster weekend, but it was an absolute wreck and stock was super low. I don't know who's managing now but I'm sad. I worked there 13 years ago and we didn't leave at night until the store was straight.
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December 2022 by Charaya Morris
I was able to quickly find what I needed for my knitting project. They had everything fully stocked and lots of options. When I got to the register, the cashier asked me if I had a coupon. When I said no, she found a coupon that I could use and applied it to my purchase. Will always use Joann Fabrics.
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December 2022 by Michelle Alston
I’ve came here for years with curb side pickup. Someone’s when they take too long I come in and grab it showing my confirmation number. As I went in 12/1/22 an older gentleman was very ignorant saying I can’t just but the line even tho I already paid and showed him the confirmation. The way he handled the situation and got loud was very unprofessional!
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November 2022 by Jenna Aubert
Have been going to this particular store for 8 years. Employees are consistently helpful and friendly. Large and diverse inventory, so it's unusual to be unable to find what I'm looking for. Specifically a large inventory if fabrics which is much appreciated.