-
August 2025 by Saman Torkzadeh
Rating of 4.3 is not really fair.
Come on!!!
They are really good particularly when I compare them to the HomeDepot. I know how challenging and frustrating is dealing with tons of entitled customers and they do a grat job. I appreciate their existance to help me avoid rude employees of HomeDepot.
I appreciate your services guys.
God bless you and bless America.
-
February 2025 by Steven Reidy
Great customer service
-
January 2024 by Karley B.
We have to make my life accessible as we go. We build ramps into our friends' houses. We fix our apartment so I can reach things, or not fall out of my wheelchair trying to get over that thing on the floor that separates the kitchen linoleum from the carpet (or the entrance into the bathroom). And we try to fix my 20+year-old accessible van as problems arise. Not to mention we still have all the home and life problems that everyone else has, that would require a trip to the home improvement store. This time we needed charcoal and wood chips so we could smoke a turkey for a gathering of friends to play Cards Against Humanity. I'm pretty sure that we bought our grill from Lowe's, too, just not this location. Yes, we use a regular, cheap black Weber grill to do our smoking. And every turkey we've made (we've done this at least three times) has turned out delicious and moist. Jeremy also needed an extractor kit/set because the arm that holds open the back hatch of our van broke randomly a couple weeks ago, and the screw is stuck in the panel of the van. Being an adult is so much fun, I tell ya. We needed help finding the extractor set, but we didn't even need to ask for help. Our confused conversation caught the attention of one of the employees, and he walked us right to the display. I do love it when I don't have to track down employees. It was a lackluster and uneventful trip. We found everything we needed. Since it's not spring yet, the store seemed sad and boring because there's nothing seasonal on display. While I do love Christmas nonsense, springtime is the best time at Lowe's. I need the outdoor garden area in my life! I need flowers and hope! Would recommend, especially in the spring.
-
August 2023 by Edrika G.
I love when I have the time to take a stroll through Lowes! It's kinda like when you visit a Target store for 1 thing and leave out with way more. I came looking for a gold faucet and unfortunately they didn't have it in stock, but that never stops me. I always head to the garden center. Who doesn't love plants? If you answered 'me', well, you need help. Lol. While I was in the store I was twice asked if I needed assistance. That's what I'm talking about! It's all about the customer service.
-
June 2023 by Karen I.
Thank you so much to Thaddeus for all his help. He went above and beyond to help us out with a price discrepancy. We were looking to purchase a kitchen faucet and when we scanned it at the register it didn't ring up the price that was posted. He was up front and immediately offered to walk back with us so we could show him. He spoke to management about it and we came to an agreement over the price. His customer service was excellent. I do feel we should have gotten it for the price displayed, I do think their offer was fair. They do need to get their credit card machine serviced. Thanks again Thaddeus!
-
January 2023 by Tracy J.
I have been trying to get a door installed since June..., At this point, the door should be free.... I am not calling or going to this store again. I am not chasing a door again...
-
December 2022 by Elizabeth G.
Have had nothing but good experiences with staff here. Polite, helpful, nice. I've asked questions in several departments, including the garden center, paint, and big appliance, and all were friendly and accommodating, unlike the extremely gruff and uncaring attitudes I've experienced at many locations of Lowe's famous competitor. This is the one I go to even though it takes a couple more minutes.
-
May 2022 by Mike S.
I waited 35 minutes for a propane tank swap on Saturday morning. It wasn't very busy and I had to call the service desk twice. I would have given three stars but they never apologized for the wait.
-
April 2022 by Trevor H.
We live around the corner on Pleasant Plains Rd. and frequent this location almost every weekend for anything and everything home related. Some not even home related. The staff here are super pleasant and helpful. It's super rare you'll find someone working that isn't able or willing to help. The building, inside and out, are clean and well organized. Multiple home improvement items purchased here. MDF boards for downstairs renovations, gallons and gallons of paint, siding for shed, grout for bathroom tile, fan for outdoor patio, outdoor summer accessories, holiday lights, decorations... you name it. The only thing we haven't been able to track down and purchase at this location is a battery powered nail gun. We ended up traveling down the road further to Home Depot (super crowded and cluttered), to purchase the nail gun. No biggy. The staff here have always been welcoming and helpful. Those that we have noticed that aren't are several months around from not being seen again when we visit. There have been some check out cashiers that have been less-than-pleasant but have done their job nonetheless. For the service, quality of supplies, and overall hospitality, we happily give 5 stars and will always return as long as we live in the area.
-
April 2022 by Travis C.
Customer service is abysmal. Don't try to call because they leave you on hold for 20 minutes and then hang up on you.
-
April 2022 by CJ T.
I love this Loews. I've been going here for at least five years. I just went today to buy a disc cultivator I saw online. I couldn't find it at the store so I asked an associate who went out if his way to locate the item that was boxed up way up high on the shelf. He came out with his lift machine and brought down the box and unboxed 4 of the items. He was so pleasant and asked if I needed anything else. We checked out outside where the cashier lady was so sweet and commented about our dog who was chaperoning us. It's refreshing to have a place where you can take your dog. I love the selection at this store and all the friendly people who work here. This place has never disappointed.
-
July 2021 by Mary Ann S.
Does anyone work at Lowes? Went there yesterday and was looking for a lock for an Anderson door. There was not one person who asked if I needed help and ended up walking out very discouraged. Why is it that the Home Depot in Lutherville is helpful and 3 employees asked if I needed help so don't blame it on Covid! I know where I'll be shopping in the future. Very disappointed.
-
July 2021 by Colleen E.
I went to this Lowe's with the intention of finding window screens on a Saturday evening (June 24th). I walked around and found plenty of other items I needed for updates around the house, mostly by walking the store aisle by aisle. (This Lowe's is not set up in a way that makes it easy to navigate. At all). Eventually, I wound up at the customer service/returns desk back at the front of the store to ask (1) if what I needed was in stock and (2) where I should go to look for it. Although none of the three employees had either answer, they directed me to a man - a "huge man that you won't be able to miss" - in a section near the windows and doors. I went back, and sure enough, he was there at his desk, speaking with a middle-aged couple and giving them what appeared to be bad news about delivery times. I patiently (or so I thought?) waited my turn, and when the man eventually threw me a glance and asked what I wanted, I explained that I was looking for window screens. He turned and stared at me as though I was insane for asking the question, and with contempt dripping from his voice, told me the only screens they offered were build-your-own. TL;DR: the employees here appear to be either knowledgeable and straight up mean or sort of friendly and having no knowledge of the store.
-
April 2021 by Mollie S.
I ordered 2 interior doors in November and haven't received them yet... it's now April. Every time I call they push back the delivery date. Horrible customer service.
-
November 2020 by Louis C.
Terrible customer service from manager John .ORDER fence in june and now November and still haven't received it.Manager acts like this is a good way to do business.Called several times in the past Before going to store and no call back .
