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August 2023 by John K.
Need Help!!!!!Need to talk to someone about a wheelchair. But trying to call but your phone does not work the number been tring to call 401 882 4005 and no one Ansonjohn kauten 410 322 1975
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December 2022 by Barbara M.
Thanks for not responding to calls and closing your business with no notice!!
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December 2022 by Aaron Knizner
I'm 99% sure they are closed. Their website does not load, no one answers their phone, and their Facebook page has not been updated since 2/22.
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November 2022 by Lauren L.
If I could give them zero stars I would. They ordered a part for me almost 2 weeks ago and I have been trying to get in touch with them, they do not answer the phone nor do they return calls. This company is TERRIBLE
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October 2022 by Lauren Fitzgerald
We have been waiting over a year for this company to replace a chairlift for my son via Medicaid. Originally was told they were waiting on a part and we would be waiting a while. That was last November/December. Since then myself, my son's support planner and the state of Maryland have been calling, leaving messages, emailing since March for updates. No one ever answers the phone or responds. Very disappointed. It's clear they just don't want to do the work. That's fine but would have appreciated honestly from the beginning when we asked for the bid.
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June 2022 by Corey Klima
Needed some medical supplies but couldn't get them. Hours posted were Monday thru Friday 9am till 4pm. I arrive at 2pm and door is locked. I try to ring door bell and no answer. I then call and no answer. No sign on door to indicate when someone will return or why they are closed. Here is a tip don't post business hours online and just work by appointment only.
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May 2022 by GOWRE ANUREKHA arunachalam
Fraud company. They said they will take it back the stairlift and deduct 500$ within 1st year. When we called them they said we did not tell like that. Initially they said uninstall the stairlift is free of charge. Now they are telling we don’t do that too. They give all false promises. Highly unprofessional company. Not recommend to anyone.
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November 2021 by Lynda Byrd Logan
I have been so nonplussed by the lack of good service from vendors. NOT SO WITH TOWSON MEDICAL SUPPLY. I live in Bowie and could not get to Towson so the whole transaction for a new lift chair was handled via phone. Donna was outstanding in her care of me as a customer and her knowledge of their products. The chair arrived today and it is perfect in every way. My husband and I could not be more pleased. The chair even has extra features such as a wireless phone charger. Donna was very patient in teaching me what measurements were necessary and the chair fits my husband like a glove. Thank you Towson Medical Supply. I will not hesitate to use your services again and to recommend you to all of my friends and acquaintances.
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November 2021 by Jana C.
I needed to rent a lift chair following surgery but was anxious about bringing a piece of rental equipment into my house during the pandemic. I spoke to Donna who returned my email first thing the next day and not only did she assure me that everything was completely sanitized before it was sent out, she set up delivery of the most wonderful, comfortable chair I have ever sat in! She matched the size of the chair to my height and weight and it was perfect. She was an absolute delight to work with, delivery was super ( and safe) and the price for a month's rental was really reasonable. This was one of the smoothest, easiest things to happen during a difficult surgical time and I have Donna to thank for a stress free encounter. What a great company with great employees!
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May 2021 by Peggy Goldsborough
5 stars for Service tech Mike Dawkins who came to our house April 29, 2021. This man was a joy to have in our home. He was on time and entered our home quietly with a pleasant and reassuring voice. I could imagine his smile despite the mask. I felt like I was welcoming a friend rather than a repairman. You are fortunate to have him in your employ.
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May 2021 by Tammy Riley-Edwards
Donna B. could not have possibly been more helpful. She was so accommodating with allowing me and my mom to come into the showroom with only an hours notice. She is helping us navigate with my parents insurance and just very kind, patient and compassionate. Everything you would hope for in navigating an otherwise difficult situation. 5 Stars + for Towson Medical Equipment Co.!!!
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April 2021 by Dan P
As Director of Sales at Oak Crest Retirement Community, I know great customer service when I experience it! We recently ordered 20 wheelchairs to use during a COVID-19 vaccine clinic on campus. Every single person I spoke with and met was professional and attentive. The process was seamless. We placed a second order this week. Thank you for excellent service! Dan
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April 2020 by joe leone
I rented several pieces of equipment from Towson Medical Equipment. The equipment had to be delivered and installed. Everyone who I have worked with from the general manager to the guys who installed the equipment have been terrific. They come when they say. They do what they say and the respond to questions. I highly recommend Towson Medical Equipment Company.
