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December 2023 by Kathy Rickert
The manager would not honor a 50% off sign for outdoor Christmas lights. It was clearly marked with the product, but he claimed that they were for summer decorations.. not on sale????? Not, as a "manager' he should have honored the sign. We are exceptional custo ers of this Ace and a manager has foregone our business over 20 $.It was a 10 light driveway stake light for 19.99. Very disappointed ?
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December 2023 by Emjay
This was my first time to the store and I am going to avoid this Ace because they are so unhelpful. Usually when you walk into an Ace people are asking if you need help and ready to direct you to what you need. Today I walked through out the entire store and the only help and guide I had was the store cat who followed me around. When I went to the paint section to ask questions and I was shooed because they were helping another customer, and instead of coming to me after they were done they just started to chat among themselves. I would rather drive further away to get help at a smaller Ace Hardware that will actually help me and be friendly.I’m only giving 2 stars because the place was clean and organized, plus they have a friendly store cat who followed me around while I shopped.
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October 2023 by Jason Zahn
The staff are always friendly and helpful, the location is super convenient near other shopping stops, and the store is always clean and well lit. YES, the prices are about 20-25% higher than Home Depot or Lowes, but this is so much easier than farther away to the bigger box stores and fighting the larger crowds and parking lots. You should check their inventory online because they do have smaller selection being a small store. Sign up for the rewards program to get the regular % off and $ off coupons, which makes the prices much more comparable....also they do discounted specials on their own gift cards around Black Friday and Christmas. Strangely, the Ace store in Severna Park is owned by a different family so the computers don't cleanly accept each other's coupons but they always are willing to match and do an override. We bought our gas fireplace here as well and overall had a nice experience with them too.......so overall, we like supporting this little local store.
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October 2023 by Dan Meka
Contacted Costello's Ace about installing a pellet stove insert at my house. During the discussion, I expressed concerns about the existing fireplace setup and provided photos/measurements to the sales person. He spoke with someone and they said it was not going to be an issue. Fast forward to the pre-installation. The person measured and we realized it would not work (the surround would not fit). The pictures provided definitely show that it would have been an issue before the pre-installation visit. In the end, I was refunded the deposit, except they charged a $100 pre-installation visit fee. Rather ridiculous as they should have not even gotten that far along in the process.In the end, don't buy a stove insert from Costello's. The sales person will tell you what you want to hear.Update: Their sales manager reached out and profusely apologized for the issues I encountered. They refunded the cost of the pre-inspection and offered to look into alternatives for getting a pellet insert.
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August 2023 by Ela Trick
I somehow lost a peg in my car that holds up one side of the hatch privacy cover. Tried to get a replacement part to no avail so decided to go into Ace to see if I could find something that worked.I turned down the aisle with all the little drawers of nuts, bolts, screws, etc. And there he was. Ralph asked me if he could help and worked with me, going back and forth to my car to help me. He innovated a solution that isn’t just a temporary solution but actually works perfectly. There’s no need for me to keep trying to get the actual part. And his interactions with other employees and customers during that time was 5 stars too. Just a kind human and deserves to be recognized. Thank you Ralph! Signed, Mini Cooper lady
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June 2023 by Anna Rodman
Was greeted by a very helpful person who took me straight to the item I needed. Cashier was extremely friendly, helpful and professional!
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April 2023 by Marsha Thompson
I needed a wet/dry vac urgently! I called the store and asked if they would bring one to the front of the store so I could hurry in and out. When I arrived, they were ready for me! And, they loaded it in my car!
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April 2023 by Tom Chantilly
on 3/24 around 1pm I visited ace to get some bolts. I'd consider myself a regularthis cashier I haven't seen before rang me up, she asked how I was doing, naturally I just say fine. she said, "oh are you sure!? you look like you're in pain"what tf -_____-I said uhhhh no I'm fine thanks.this makes me not want to come back. can you just not? really rubbed me the wrong way
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April 2023 by James Wooden
The store 97/100 has what I'm looking for, work force is very knowledgeable, prices are fair.
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March 2023 by Tonya Swift
Unfortunately we arrived at 7:45. We were then told the store was closing at 8. Online and on their door says they close at 9pm. They need to update their hours so people don't waste time coming here, only to arrive to a closed store.
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December 2022 by Vicky Olsen
Went in to buy lump charcoal. They had several different kinds in bags of 17 and 20 pounds. Spent a few minutes looking for an employee to help me with some questions, but when I did, he was very helpful.
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December 2022 by Chris Goodwyn
I have been a Pasadena resident for over 20 years. The staff and service at Ace Hardware is excellent. I have purchased 2 Hot tubs from Ace and both experiences were enjoyable. This most recent purchase was exceptional well done. Lindsay kept up with me on specials and saving and helped me pick out the right Hot tub. Benita and her team went above and beyond in coordinating the delivery which was extremely challenging. I have purchased 2 Hot tubs from ACE and at this point I would not go anywhere else. I highly recommend if you are looking for a spa reach out to Lindsay. Thank you again I couldn't be happier.
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December 2022 by Ashley Moyer
Well, couldn't actually go in. Internet search said open but was not. Called before coming, just stated normal business hours. I understand places are closed but please update phone and internet site!!
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October 2022 by John King
What an organized store!and plenty of help.They seem to have everything and the kitchen sink.
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September 2022 by JT
Had some issues with my new dishwasher installation. Came to Ace to grab some parts. Mr. Bob was so helpful, encouraging and knowledgeable. He helped me out tremendously this afternoon (9-4-22).Appreciate this store being our neighborhood hardware store. And I appreciate Mr. Bob going the extra mile to guide me today.
