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December 2023 by Jack Wellington
I had an AH-MAZ-ING experience at the Pasadena ATT location recently. Devon, the representative who assisted me, was very professional, friendly, and helped me transfer my service from Verizon. I was experiencing terrible service in Severna Park, and he was able to help me save over $200 on my new service and get a brand-new iPhone 15 Pro Max (FOR FREE!) in just an hour. The service was incredibly speedy and efficient, and I am very happy with the outcome.
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December 2023 by Bagel
Devon was extremely helpful in the store, very speedy, and helped me get a free iPhone 15 pro.
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December 2023 by Robert Doumazios
devin was very friendly and personable, fantastic service, helped me transfer from verizon to AT&T within an hour
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December 2023 by Regan Nelson
Devin was amazing! He worked alone on 2 separate family accounts and took great care of both families. I was porting my Mom's phone to my plan and he was fast, efficient and super friendly. Great customer service!
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December 2023 by Amanda Woods
Brandon is the best associate! He has always helped us quickly and he is very knowledgeable. Highly recommend this location.
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November 2023 by Tracy Boyd
I went in to purchase or replace my I phone 11 Pro. I specifically stated I did NOT want I-phone 15. The gentleman took my cracked glass cover off. Didn’t bother to look up my account and tried to sell me a 15. He said anything else is more expensive and then told me to shop on Facebook for an older phone. All the while, he never even asked to foe my number to look up my plan. He then convinced me to get the 15. He said they had them in stock. When I reluctantly agreed, he told me it would be mailed to my house. With that info, I left. Won’t be back. Leaving AT&T after 20 plus years. My Family is grown and the cell service doesn’t exist at my second home and I’m tired of the hidden fees.
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October 2023 by Dylan L.
Service was horrible, needed a new phone. No one even said anything when we got there or asked if we needed help. Eventually told an employee we needed a new phone who then proceeded to ask what color and storage, then just sat back down at his desk. After that they proceed to help another lady who entered 15 min after us. After we finally got help, the worker didn't know how to use the AT&T app to setup the account. While we were trying to setup the profile on the AT&T app, he just sat there and wouldn't even get the manager or ask for help. Poor customer service.
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September 2023 by Christine Kelly
Devon was professional and offered excellent customer service!I was experiencing poor cellular service in Severna Park. Devon seamlessly converted my Verizon service to AT&T very quickly and saved me over $200 for an unlimited data plan!Ask for Devon; he's the best of the best!
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September 2023 by Chelsey Tesch
The store manager helped us and he was great. Made the experience enjoyable instead of feeling like a chore or hassle. He’s very personable but also professional. He did everything he could to help us get the highest discounts!
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July 2023 by B
I have been here a couple times recently for different things and all of the employees I have worked with took the time to understand what I needed and worked hard to make it happen. Todd in particular was really helpful and made sure I left with everything I needed. He was very kind and personable and extremely knowledgeable. Highly recommend!
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July 2023 by D. Turner
The experience I have just had AT&T store at 8131-A Ritchie Hwy in Pasadena, Maryland wss terrific. Both Devon and Todd (store mgr) were extremely knowlegable and helpful switching me over from V***zon and upgrading me to a new phone. Would higly recommend this store and its staff. Well done.
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July 2023 by carlos hall
The customer service received was above and beyond. Todd was great. He really made me feel like he cared about what was going on as a loss of life occurred. Thank you very much Todd. Come see him and he will take care of you as well.
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July 2023 by Brenda Tyer
I URGENTLY needed a new phone and a service provider. The AT&T store in Pasadena MD was awesome! fast, and great customer service!
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May 2023 by Shelby Lones
Today I was helped by an amazing man named Todd I was so frustrated when I came into the store and Todd had fixed every one of my problems it was hands down the best customer service I’ve ever had he was kind listened to my problem and actually did something about it I’m so glad we switched to AT&T if I ever have a problem I’m going right back to this store and asking for him
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May 2023 by Tracie Bolden
The staff at the Pasadena store are top tier! They’re all extremely knowledgeable and helpful. Devon did a fantastic job of taking care of us, not once, but TWICE! Same great service. The store is clean and well stocked. I can tell that Todd is a great manager that cares about his store, staff, and every customer that enters the doors. This is officially my “go-to” store.
