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August 2025 by Allen Tanner
I have been with Baxter 15-20Yrs. They have had bumps in the road, but have always made things Right. This last week, I had work done on my truck, and it runs like Brand New, the personnel they have are professional, and courtesy. Dawn is the BOMB, She made things happen. I'd give 20 stars if I could.
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July 2025 by Steven Maglidt
Always courteous and prompt in addressing my automotive needs at a reasonable price
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February 2025 by Stephanie L.
Baxter Tire & Auto is an outstanding, family-owned business that consistently delivers exceptional customer service. Their team treats every customer with the utmost respect and provides a personal touch, whether it's a simple tire repair or more complex vehicle services. I am fortunate to live nearby, but I would gladly travel out of my way to visit them. They are my first call whenever I have an emergency tire issue or any other vehicle service needs. -thank you!
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November 2024 by Scott Brach
Great group of guys, got my chevy running better than the day I drove it off of JBAs lot. Couldn't recommend these guys more.
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November 2024 by Cherie Wieland
My husband had a tire that needed to be fixed as quickly as possible. He stopped in on a Friday without knowing they were going to close soon. Gage Brumwell helped him and quickly repaired the tire. He could have easily told my husband sorry, we're closing soon. He went above and beyond to help. He fixed the tire in no time. Professional and efficient. He is an asset to your company. Thank you Gage. Job well done.
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August 2024 by Karen Matilda
Would like to thank them
For being so nice enough to walk over to where my dad was stuck with a flat tired and changing the tire
These guys are great didn’t even bat an eye when I ask them if it was possible. Right away grab their drill and walk right over to us.
Looking for a good tired shop and great business sense here the place to go to
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July 2024 by Kimberly Schneider
Took my Jeep Wrangler in on July 1st to have the air conditioning coil replaced after a previous service and replacement of another part was not the problem. The manager Jeff had quit and John Baxter was working. I was told my Jeff previously it would be ready by Wednesday. Thursday was the 4th of July and he promised me after speaking to the mechanic that he could have it ready telling me it was a Labor intense job.
I called on Wednesday John Baxter said it wasn’t ready and call back on Friday. I called back on Friday. It wasn’t ready. John Baxter was irritated and agitated telling me how difficult of a job it was telling me how hot it was outside telling me that they were shorthanded. He said it should be ready on Saturday to call. They’re open till two. Of course I called and by that time he was furious. It was after 2pm. My Jeep was not ready. He proceeds to tell me how hard of a job it was and then hung up on me. I finally picked up my jeep Monday morning paid the large bill of over $1800. John Baxter never mentioned to me any problems that he ran into. When I got on my jeep, I turned on the air conditioning and it worked fine. Then turned on my radio, and it was all static at that point. I looked down to my manual parking break, and the brush plate was missing and jammed down and broke off inside the mechanism. I went back inside and said John the brush plate is broken off and my radio doesn’t work. He simply looked at me and said I’ll order the parts. On Wednesday, I called to check on the parts and then he revealed to me that when he was repairing the air conditioning unit and had the dash apart, he had broken the antenna that was soldered on the back of my Radio and took the console apart, evidently broke off the brush plate. I asked him why he didn’t tell me this when I picked up my Jeep? He never answered. My point is he failed to tell me this when I picked up my jeep and paid him. Almost 2 weeks have gone by and I still have no parts. My radio is broke and the brush plate. I went to the dealer and got a quote on the brush plate finding out that it’s attached to the console and it comes in one piece. My radio has been discontinued, and I found the comparable model and got estimates and part numbers for everything that John Baxter broke. I called him up with the information and he refused to pay. Now the only recourse I have is to go to small claims court to have the repairs done. I used to recommend small businesses and I’ve always shopped locally but what I can tell you is that John Baxter is the most dishonest businessman I’ve ever met he does not stand behind his work, and he provides lip service . I believe years ago that he ran a good business when things were good. There must be a reason why everyone is quitting. Shame on you John Baxter for lies and deceit to your customer. See you in court!!!
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July 2024 by jeff jones
do not use this place. They are the biggest rip off in all of and Anne Arundel county. If something else is wrong with your car, they will fix it and not even call you to get Permission for the repair
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July 2024 by Katherine
Lying and deceitful owner! Stay away from this place.
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July 2024 by Marti Wensel
Stay away! They were very rude to my daughter! She took her car in for a simple repair and they destroyed the car!
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July 2024 by Taylor Smulsky
Brought in my old Yukon XL for A/C repair, they found a power steering cooler leak while there. Upfront, good prices, very friendly. Quick turn around. Will definitely work with them again
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March 2024 by Frederick Steeg
They do excellent work
Thank you very much MR.FREDERICK G Steeg.
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March 2024 by Kiki
After having a HUGE debacle at Valvoline Speedy Oil Change I ended up having to find a mechanic for them to fix what they broke. I was told about Baxter's (on Mountain Road, Pasadena, MD) & I'm so happy ? to have found them. They got me right in and I've since brought my other vehicle to them for other things. Scott is wonderful, kind & very knowledgeable. I highly recommend Baxter's
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March 2024 by Garrett Davis
I purchased my tires from here and I get free lifetime rotations, which I take advantage of when I get my oil changed. They recommend issues they see, but they do not force anything on me. They have my trust and so I will be coming here for years to come.
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March 2024 by Mesha Mathews
I just had tires put on my charger and they did a alignment. Everything is perfect! Thank you all!!!!