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April 2024 by Bobby Carson
This is a much better I hop then the one in
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April 2024 by E Daw
My review today is to express my deep disappointment and frustration with the recent experience I had at this location. Despite my previous tolerance for the struggles this particular location has faced over the years, my visit today was nothing short of dismal. Upon arriving at the restaurant, it was immediately clear that the standards of cleanliness and service were far below what is acceptable. The floor was sticky and visibly dirty, indicating a lack of proper maintenance.Furthermore, our repeat visits with only one waitress, who while always pleasant is visibly stressed and frustrated. We should never hear staff conversations venting their frustrations in the main dining room and kitchen while customers are present in earshot especially that involve cursing. This all suggests severe understaffing issues, inadequate training, and poor employee morale that have persisted for far too long. The loud music from the kitchen not only disrupted our meal but also created an unsuitable dining environment as the music that the employees were playing inside the kitchen was louder than the appropriate music playing in the main dining room. What is most concerning, however, is the evident lack of supervision and management oversight at this establishment. The fact that only a handful of customers were present during our hour-long visit, and one even resorted to knocking on the kitchen door for service, points to a severe breakdown in operations and customer service protocols.
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April 2024 by Sue Staltare
Super nice iHop. Quick service, friendly staff and really Clean. Had the bourbon bacon jam Eggs Benedict- delish!
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April 2024 by Tiffany Hall
It's kind of pricey unless you order from the specials and not very good service
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April 2024 by Amanda King
Server was great. It was a long wait to get the food but it was good.
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April 2024 by N. H. (Vladimir)
Initially, there was no one to welcome us at the entrance and seat us. I had to constantly raise my hand to get the attention of the staff in order to be seated. This is not even the first time I have tried to eat there as well. A few months ago, I attempted to eat there and experienced the same situation. The food quality was satisfactory but not exceptional. It was simply disappointing.
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April 2024 by funlola lamidi
Fast service. Not crowded
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March 2024 by Dee Mosby
Mr Al is the GREATEST Manager ive met in a long time. He showed me and my family unwavering hospitality and professionalism- i will REVISIT and recommend Pasenda Ihop indefinitely ! Thank you Al. My kids said ur the BEST !!!
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March 2024 by Kawaii Rabbits
Came here a few months ago. The food was great and waitress was nice. Only problem is halfway through the meal, I noticed my water glass was dirty... It looked like it didn't go through the sanitizer or even handwashed. When I took the straw and scraped the inside of the cup, i saw white stuff come off. It reminded me of the residue left behind from lemonade :/Not sure if this was on purpose or just a big oversite. I went home hoping I didn't catch anything from whoever had that cup before me...My first job was in food service, so I know there's a designated seperate place for clean cups and dirty ones...
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March 2024 by Salem Crow
Amazing food. Great service. Even though it was busy at the time, our out of town guests had a great time.
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March 2024 by Jay Chambers
Despite being very short staffed on a Friday evening, the waitress and manager were wonderful! She took our orders quickly, did so with immaculate customer service and deserves much more praise than I can describe in a review. The food was on point as well, no complaints whatsoever!
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March 2024 by Ken Christian
clean and the people there are always so
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March 2024 by Natalie Eve Serrano Walker
Microwaved food isn’t the only thing that went wrong with my visit.First of all, I asked for orange juice and coffee. I received water and coffee. The water glass had a mystery black speck of something floating inside. The orange juice didn’t come, so when my food came, I had to ask for it.When I looked at my food, I saw that the cheese was melted on top of my hash browns…AND on a corner of my eggs, which would explain why my yolks were fully cooked. This means they remembered the cheese at the last minute and decided to nuke it while it was still on the plate, which also made my “crispy” bacon very chewy.The orange juice I finally received was so watered down that it was almost undrinkable. Luckily, she also forgot to charge me for it.The gravy they served with the biscuits was almost inedible, as it lacked in flavor and the texture reminded me of pudding.The server didn’t check on me until the end, when she brought me my check. Mind you…there were maybe two other tables in the entire restaurant, so it wasn’t like they were busy. (Now I know why they weren’t.)After several minutes passed, she finally took my payment and returned with a pen that didn’t work, but since she disappeared again, I had t go through my purse to find a pen. I still tipped well because it’s not her fault that the kitchen dropped the ball and that the server was obviously not properly trained. And all this is why I have finally decided to stop being a regular. Just sad.
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February 2024 by Natalie Eve
Microwaved food isn’t the only thing that went wrong with my visit.First of all, I asked for orange juice and coffee. I received water and coffee. The water glass had a mystery black speck of something floating inside. The orange juice didn’t come, so when my food came, I had to ask for it.When I looked at my food, I saw that the cheese was melted on top of my hash browns…AND on a corner of my eggs, which would explain why my yolks were fully cooked. This means they remembered the cheese at the last minute and decided to nuke it while it was still on the plate, which also made my “crispy” bacon very chewy.The orange juice I finally received was so watered down that it was almost undrinkable. Luckily, she also forgot to charge me for it.The gravy they served with the biscuits was almost inedible, as it lacked in flavor and the texture reminded me of pudding.The server didn’t check on me until the end, when she brought me my check. Mind you…there were maybe two other tables in the entire restaurant, so it wasn’t like they were busy. (Now I know why they weren’t.)After several minutes passed, she finally took my payment and returned with a pen that didn’t work, but since she disappeared again, I had t go through my purse to find a pen. I still tipped well because it’s not her fault that the kitchen dropped the ball and that the server was obviously not properly trained. And all this is why I have finally decided to stop being a regular. Just sad.
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February 2024 by Hank Bryant
Food was good , and fast, staff was friendly, just alittle short staffed but that is expected now adays .
