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December 2025 by Jennifer McKee
The service manager was very helpful and got me in as soon as possible. The prices were fair and the turn around time on the service was very fast!
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December 2025 by Bradly King
Will never come back to this store after watching house the little tattoo tough guys at the front talking to older customers. If you don't like your job simple.....quick
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December 2025 by Victor Parks
My experience at the store in Pasadena, MD. wasn't good at all. It started with my wife taking it in for an oil change & coming home with an estimate for Brakes, Rotors, Coolant Flush, etc. However the most essential component to making a decision on any of this was missing. The Specs relating to Tread Depth of the Tires, Thickness of the existing Brake Pads & Rotors. When I went there 1 month later to ask about this(because I naturally thought in this day & age perhaps the Specs were saved under my Vehicle's charts) that they may be able to print it out so I could see if it was in fact needed. Nope! I was told I'd have to leave the car to be looked over by their MD State Inspector to get that information. I already bought Akembo Pads from RockAuto.com. I didn't order Rotors because I was willing to bet they could be Turned. $60 difference pr/Rotor as opposed to buying new ones. I was told they don't do that there because their Lathe was busted. So in an effort to get my car in good shape for this Winter, I ordered new Power Stop Rotors from RockAuto.com. This is a Multi Million $ company folks & they won't pay to have their Lathe fixed or replaced to pass savings on to the customer. So after paying $300 for great parts they charged me $300 for my Brake job. Since when does a Brake job cost $300 when you've provided all of the parts? I'm also about to have a friend of mine pull my wheels off to make sure the parts I paid for went on my car & not in the mechanics trunk for his personal use. I also asked about 2 tires & was told that their Nexxen tires were buy 1 get 1 free but was quoted $380 & with an alignment would be &489. I used to work for Mr. Tire about 20 years ago & this is unacceptable. Conmen. It's time to look elsewhere for an honest mechanic. Sounds like an Oxymoron.
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November 2025 by Karen Doggendorf
The gentleman at the service counter was friendly and polite. I was having 4 new tires mounted and aligned. I dropped my car off at the 8am appt time and was told it would be about 2 hrs. I called back twice when 2 hrs had passed. Finally, after 5, FIVE HOURS, I finally got my car back. I just think that's ricdiculous when you already have an appointment set-up.
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November 2025 by Louis-M Mudiwambuji
The service didn't take long. I was out sooner than expected.
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November 2025 by Craig Stevens
No chairs to sit on and wait had to wait outside
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November 2025 by Dylan Chandler
Brought my 2018 Prius C in to get newer All Weather (3PMS Certified All Seasons) Falken Aklimates installed.
They took me in very early and got the alignment and tires installed in under an hour, also gave me brand new tire stem caps.
Alignment was fantastic and paperwork showing the exact measurements is provided.
Huge bonus for not charging me a tire disposal fee and allowing me to donate my set of nearly brand new all seasons to someone in need.
Appreciate everyone here, happy holidays!
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November 2025 by Rene freitag
I purchased new tires. The price was very reasonable. They were able to put them on the same day and it only took a couple hours. So far very pleased.
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November 2025 by P B
I came in because my windshield wipers were stuck ON and wouldn’t shut off. Instead of diagnosing the issue or even trying to look into it, I was told to “take it to the dealer because we can’t fix it.”
Later, after doing my own research using ChatGPT, watching a couple YouTube videos, and getting help from a couple backyard mechanics, we were able to fix the problem ourselves.
It’s pretty sad that a professional mechanic couldn’t figure out something that a few regular guys, YouTube, and AI were able to solve. Very disappointing experience.
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November 2025 by ken rimorin
Fast efficient. Grest customer service rep
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November 2025 by G C
Quick, friendly, competent service at a reasonable price. Would return there when I need tire service.
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November 2025 by Kathleen Reese
Great customer service, efficient and timely repairs
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November 2025 by Anthony Hall
I called on 11/8 and asked if I needed to make an appointment to get a tire leak fixed. I was told that I did not need an appointment and could just bring it in. I brought it in on 11/11 at 10am and was given a rough estimate that they would look at my car in 2 hours. After 4 hours I had heard nothing and called and they said that my truck had not even been brought in and I was still 3rd in line. 4 hours to fix a tire is ridiculous. If I need an appointment then say that. If appointments don’t matter, then this place clearly needs to fix scheduling issues and time management. Unprofessional and horrible customer service by this establishment.
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November 2025 by Ricardo Katz
The store manager, Brian and the Tech were excellent with addressing the tire issue.
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November 2025 by Shawn Eduvigen
Service was fast and professional
