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October 2023 by Matt Kirkbride
From Start to Finish with my purchase Rich Morton and its staff are amazing. Highly recommend this dealership. I also, needed service And they take care of you like family and one of their own.
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August 2023 by Dawn N E.
This review is for Keith and his service team. my experience with them has been nothing but great. The team gets you scheduled quickly, provide video of the services and recommendations of future services but never pushes services on the owner. I've had my car detailed there several times and they have done a fantastic job. Thank you
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August 2023 by Stacey W.
After a routine inspection, it was found that my front tires were in the red zone, yet not one single person in that dealership brought this to my attention. Upon getting my car key back, I hopped into my car and took a closer look at my service report. There it was, a notation saying my tires were in the red. So I get out of my car and walk back into the dealership. I said "I see my tires are in the red, was no one going to speak to me about this?" The guy simply said "I totally forgot to tell you." What?! This man also said he forgot that I was sitting in the waiting lounge. Plum forgot. So instead of it being an hour and a half appointment, I was waiting for 3 hours. All he did was chuckle and said "well at least you had something to occupy you" then pointed at my laptop. I will certainly be taking my car elsewhere.
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June 2023 by Raymond T.
DO NOT BUY A CAR HERE! These are the scummiest dealers I have ever met. I bought a car and wanted to pay off my loan instead, but they said I could just pay it off later. Turns out I had to pay interest on top of that when I did not have to. Furthermore, I noticed damages to the car that were not stated on the CarFax they had body work done and did not inform me. These people will try to squeeze every dollar out of you and then more. Worst customer service. Racist dealers as well with comments and jokes. Please save yourself the headache, you can already tell this place is going under with the lack of cars and the quality of the building and services. F**k you Morton Mazda.
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June 2023 by E S.
I'm disappointed with this dealership. This was only my third time that I brought my car in. The first was for plugs, brakes etc. in which I was charged almost 40% of the service price for labor. Way too high! The second was for an alignment. I brought it back for the third time because I said my car was still pulling. Instead of taking it out on the road to see or feel it, they started saying oh it's the roads. I'm like I've been driving my car on the same roads for over 5 yrs, WHAT did the roads change! They said they don't take it out to see what the customer is feeling that's not how we do alignments. They put it back on the alignment machine and said it was slightly off. I get back on the road again still pulling. I called back and was told oh it's probably a wear in the tire or suspension breakdown, which was bull because they checked it on the first visit a few months prior and everything looked good. They told me to bring it back to check when if they checked it when I was already there they would have known it wasn't the alignment. Now I have to go back and burn gas and time to check it again. Writing this review I scheduled an appt but I'm going to cancel it and go somewhere else. Reading the other reviews this dealership is unethical!!!!!
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February 2023 by Brick.
Went for a 50k inspection plus oil change. It was done within a few hours and my bill had no surprises on it.
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February 2023 by Robert Campbell
Mazda dealership
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February 2023 by Tim G.
This review is solely based on the service department NOT salesI've been taking my vehicles to Rich Morton since their Ford/Lincoln days. Been through many different service advisors, but we've always been very pleased with whomever assists us. Keith and service tech Charlie are outstanding at what they do. Charlie is very thorough with his inspection and I'm a big fan of the inspection videos they send. Keith is very straight forward about what needs to be addressed, and when it comes to service recommendations, he also takes into consideration what the customer needs out of their vehicle to avoid costly repairs that may not be needed at the moment. As far as wait times go, I would probably add on an extra 30-45 minutes from whatever you are quoted, which is more of a reflection of how busy the service bay is and not due to a lack of professionalism. If waiting, take the short walk and get a bite to eat at the diner to help pass the time.Regardless of the make/model of our cars, we will continue to use Rich Morton for all of our service needs
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February 2023 by Maricar Sarsozo Duvall
We just purchased a CX9 carbon edition from Shan Marfani. He was excellent and took his time showing us the features and explaining us how to use the Apple car play. He helped us to get the best financing rate. He is laid back and easy to work with. This is the second car we bought from Rich Morton and Shan Marfani. We hope to do business again with him in the future. Highly recommended Shan Marfani and Rich Morton Mazda
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October 2022 by Nicole Goff
Don the general manager has been extremely kind and helpful through out everything
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August 2022 by Gnel P.
TLDR: Be careful of the finance department of this dealership. Read everything you sign, triple check everything. While the salespeople are friendly and are reasonable, you can get royally screwed by the finance department. Either avoid this dealership altogether or if you absolutely have to shop here, be extremely vigilant on what you are signing. They will sneak in all kinds of fees in there, not disclose them to you, they will try to fool you with the payment amount, they may match the payment amount to your liking, but will increase the number of payments, while hiding it from you.Here is what happened to me. As soon as we agreed on a price for a used Lexus LX570, $40,800, the credit was run, approved for 60 months, and I was asked to talk to the financing person in another room. Lenny was the name of the finance person if I am not mistaken. He acts like he is having a bad day everyday and you are at fault for asking any questions. At this point, all I know is the price of the vehicle and the the loan rate, and nothing else. The finance guy tells me to sign some 4-5 blank papers (One about the mileage, another is the bill of sale, selling as is, etc), the typical papers you sign, except blank! His explanation was that if I make any mistake on any of these papers, it may result in delays in issuing the permanent license plate, meanwhile my temporary license plate may expire sooner than they can issue the permanent one, while the potential errors are being fixed. For this reason he insisted that I leave everything blank, including the dates. Anything I ask (like what are the final numbers for interest, tax, dealer fee, etc) he acts super annoyed and tells me all of the papers will be available electronically for me to review later. He refuses to answer any question by passing me to the sales people, or telling me to call the bank and ask them, or just outright telling me I am asking too many questions that he has no answers. At the conclusion he hands me a USB drive which supposedly contains "everything" for me to review at home. After I kindly insisted on showing me what I signed, he prints out the bill of sale. Turns out the total price of the vehicle was some $13,000 more than the agreed 40,800 with no itemization the price. I am strictly talking about the price of the vehicle and not the interest, license plate fee, dealer's fee, which are listed separately. Some 13,000 extra fees! Some 2,000 was supposed to be the tax (I am estimating because there was no way to know) but the rest made absolutely no sense, other than more "dealer's fees" were added. Moreover, They put 84 payments instead of the 60 that we had initially agreed. They added Gap insurance, which I had clearly declined. When I asked why was this added, they tell tell me otherwise your interest rate would have been higher (nonsense). I literally begged everyone on that floor to explained me what these number are, their answer is that I should go check out their website for their dealer's fees. When I complained to the floor manager (Don Burke) about the attitude of the finance guy and that he had me sign blank papers only for me to discover all of these surprises later, the manager justified him saying that it is a normal practice to hand over blank papers to customers to sign and that the finance guy had no way of answering my questions. After spending 8 hours at the dealership, I had them cancel everything and walked out. Hopefully I don't get a call from a collection agency in the future about some loan that was assigned to me.To conclude there is some serious fraud going on in this dealership. It's probably occasional but consistent. They have systemic issues that need to be looked at. I highly doubt making people sign blank papers is legal. But good luck if you end up shopping here because you will need it.
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July 2022 by Ben B.
Definitely AVOID!!! Sales guy was extremely rude to my girlfriend on the phone when she asked about the dealer "mark up" most dealers are now trying to charge because of the new car shortage.Looking forward to old times when inventory is plentiful and the nonsense stops!!!
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May 2022 by John
I was just sent home without service earlier today after having made an appointment online yesterday through the Rich Morton website scheduler - I was told the work was inappropriate for a Saturday. I received no email or phone call earlier today to cancel my inappropriate appointment, which is what I expect should have happened as part of ordinary customer service. It’s okay that your policy is to do certain kinds of work on a Saturday- I understand that. It’s not okay for you to know this when you see my appointment and to tell me the work cannot be done after I’ve already driven there and rearranged my family’s schedule on a weekend to make this repair. The man at the desk I spoke to was in fact kind and he said he was sorry (which I appreciate), but I’m leaving this public review because there wasn’t an actual apology in terms of making amends. Good customer service IMO would include making a reference about a plan to fix things (service recovery). Someone should have called or emailed me earlier today to cancel this before I drove forty minutes to get there. I came in for an airbag problem and I came to this dealer because they sold me this car (that I love) in 2013 and I figured they would know best. I’m upset my time was wasted and I’m upset no plan is in place to amend the website scheduler (or other workaround) to assist future customers who want to do business with you on a Saturday. Hence, a public 2/5 star review.
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September 2021 by Lexi Redwine
Best Experience We’ve ever had! Thank you so much Mike!
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July 2021 by Vincent M.
I went to look at a vehicle with my fam. We liked what we saw first there was not a sales rep to help for about 20 mins. That's ridiculous then we decided to test drive you know get the family experience to see if we all loved it . The sales rep finally comes out by this time we're already about to pull off the lot so we decided to park and rep said he had to ride along with us because of the caliber of the vehicle and that was house policy. I kindly told him to take them keys back because that it was b******* and racist. I own 2 BMW x7 which was clearly worth more than the vehicle we were looking at. I will never step foot in Rich Morton Masada again extremely disappointing experience. Do not patronize this business racist business.
