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November 2023 by Timothy Hatchett
It's like having a big brother in the guys ... and big brothers always take care of their younger siblings (period). I truly felt welcomed my first experience and the subsequent ... I will frequent my home base for a car on any given day!
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October 2023 by Marie Moore
Tim and Rob are the dream team, of car purchase/trade, to work with in my humble.. I’ve been looking for 6months. AND I know I got the best deal out there! PLUS they are First- String- Varsity- Humans! Over the moon-Grateful! ?
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September 2023 by Nicholas Reif
Purchase 2021 CX5 Signature. Started having oil consumption problems with oil level indicator coming on. This is a known problem from Mazda per TSB (Technical Service Bulletin) 01-011/22.Scheduled service to have the repair done. Service manager came out and explained the disdain of the process of repairing it and explained it wasn't a concern the level was low despite the indicator. They asked if I wanted to come back for my next oil change and to monitor it which would normally seem reasonable I can agree, but I explained this is a reoccurring problem. I just simply want my repair done. I left with my problem being unresolved because I didn't want to argue with this dealership.
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August 2023 by Dawn N E.
This review is for Keith and his service team. my experience with them has been nothing but great. The team gets you scheduled quickly, provide video of the services and recommendations of future services but never pushes services on the owner. I've had my car detailed there several times and they have done a fantastic job. Thank you
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August 2023 by Carrie Miller
I came in initially to sell my 2016 Mazda3 sedan and ended up working with Richard, who was fantastic, and I ended up also trading in my Infiniti and buying a brand new Mazda CX-5 (which I love!!). Richard was so patient through the process, which took much longer than expected due to a snafu with my credit having a fraud alert!! He stayed several hours late to help me AND then also helped me to get to my home to pick up my other vehicle that I was trading in. Everyone at this dealership was kind, professional and personable! Very good experience and will come back here for sure.
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August 2023 by Stacey W.
After a routine inspection, it was found that my front tires were in the red zone, yet not one single person in that dealership brought this to my attention. Upon getting my car key back, I hopped into my car and took a closer look at my service report. There it was, a notation saying my tires were in the red. So I get out of my car and walk back into the dealership. I said "I see my tires are in the red, was no one going to speak to me about this?" The guy simply said "I totally forgot to tell you." What?! This man also said he forgot that I was sitting in the waiting lounge. Plum forgot. So instead of it being an hour and a half appointment, I was waiting for 3 hours. All he did was chuckle and said "well at least you had something to occupy you" then pointed at my laptop. I will certainly be taking my car elsewhere.
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July 2023 by Nicholas Miles
got my oil change here, and it was quick and easy.
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July 2023 by Zachary Bateman
Very patient and accommodating. Test drove several vehicles before taking home our new Mazda. Everyone we dealt with was professional and friendly. Tim is the man!!!!!
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June 2023 by Raymond T.
DO NOT BUY A CAR HERE! These are the scummiest dealers I have ever met. I bought a car and wanted to pay off my loan instead, but they said I could just pay it off later. Turns out I had to pay interest on top of that when I did not have to. Furthermore, I noticed damages to the car that were not stated on the CarFax they had body work done and did not inform me. These people will try to squeeze every dollar out of you and then more. Worst customer service. Racist dealers as well with comments and jokes. Please save yourself the headache, you can already tell this place is going under with the lack of cars and the quality of the building and services. F**k you Morton Mazda.
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June 2023 by Ran Dagan
Outstanding Car Dealer Experience!I recently had the pleasure of purchasing a Mazda CX5 from Rich Morton Mazda, and it was an exceptional experience. Mike the manager was friendly, knowledgeable, and attentive. The dealership had an impressive selection of high-quality vehicles, and the purchasing process was transparent and straightforward. I visited other Mazda dealership that want even closed to the offer i got in Rich Morton Mazda.I highly recommend Rich Morton Mazda for anyone looking for a fantastic car and a great deal.
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June 2023 by Eco Living
Did not have a good experience with this place. We came in ready to buy a Chevy which had lots if issues, was none inspected and they increased the price by several thousand because they included the price to fix the car in the price. Will never recommend. Will never be back. We bought a nice truck the very next day for a good price in VA.
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June 2023 by E S.
I'm disappointed with this dealership. This was only my third time that I brought my car in. The first was for plugs, brakes etc. in which I was charged almost 40% of the service price for labor. Way too high! The second was for an alignment. I brought it back for the third time because I said my car was still pulling. Instead of taking it out on the road to see or feel it, they started saying oh it's the roads. I'm like I've been driving my car on the same roads for over 5 yrs, WHAT did the roads change! They said they don't take it out to see what the customer is feeling that's not how we do alignments. They put it back on the alignment machine and said it was slightly off. I get back on the road again still pulling. I called back and was told oh it's probably a wear in the tire or suspension breakdown, which was bull because they checked it on the first visit a few months prior and everything looked good. They told me to bring it back to check when if they checked it when I was already there they would have known it wasn't the alignment. Now I have to go back and burn gas and time to check it again. Writing this review I scheduled an appt but I'm going to cancel it and go somewhere else. Reading the other reviews this dealership is unethical!!!!!
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May 2023 by Carrie Mcpherson
I worked with Richard who was AWESOME! He was knowledgeable about his products and patient and understanding about my situation The buying process was easy!!!! Drove out with a new car in less than 2 hours!!!! I will be back!
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May 2023 by Lyon Beckwith
Richard was the best and most important he was Honest! I was so happy with him handling my purchase because he was patient, understanding and I can't stress enough HONEST! A family man that cares about other people's families more than just trying to get a sale! I and my family will be doing business with Richard Wade for a long time!
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May 2023 by John Francis
Crystal service technician, and Keith service manager worked with me when I brought my MX-5 in for service. They both communicated very well. My car got great service. I was very pleased. I plan on coming back for future work. I recommend that other Mazda owners bring their cars here.
