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May 2023 by Sonia F.
Service was excellent. They tried to help me solve my problem by sending Youtube videos so that I could avoid having my car towed or have it taken to service. Great follow up to make sure everything was OK.
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April 2023 by Laura D.
These guys were an absolutely god send to me today!!!! I'm literally in shock how well they treated me and my mom. Thank you so much! I'll look for the AAA survey and I'll be sure to fill it out. Thank you again!!
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September 2022 by Chris F.
CallEd AAA for roadside assistance. turned out I had run out of gas. When this guy found out he wasn't interested and left me stranded. Horrible service
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July 2022 by Joshua G.
You should probably tell your toothless drivers who represent your company to not harass women at royal farms and take it upon themselves to randomly walk up to their car once they purchase gas inside and start pumping it for them . Not to mention telling her how you were up all night thinking about her . It's okay though. I'll be sure to let him know myself in person .
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March 2022 by Phillip Johnson
do not use this business they are crooks do not use this business
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March 2021 by Gabriel Abarca
They provide an excellent service I will definitely recommend this guys they know what their doing
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March 2021 by K K.
I called the office but the manager couldnt resolve this (i had to call again to get a response). My car had a broken tie rod and is all wheel drive. So i asked for a flatbed. The driver showed up almost 2 hours late and said he needed a tow hook. He glanced around the inside of the car and didnt see it and informed me he would call for a tow lift. I immediately went to thw trunk and found the tow hook very quickly and showed it to him while he was still in his truck. For some reason he was still studborn and refused to follow up with the service. I asked for explanation and he said he didnt want to explain again. Update: driver called me later and said he didnt want to drag the car because the tie rod was broken. I would think a car with unstable suspension should towed on a flatbed. It may not be a good idea for a tow truck to used an unable wheel to hook up? But im not a professional. Additionally, this was communicated to the dispatcher when i first called. Update2. Apparently this wondeful towing compamy retaliated by lying in the notes (for aaa to see) He said i didnt have tow hook and he didnt know tie rod was broken. What a load of crap
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November 2019 by Jason M.
Had a flat on my 2000 Cherokee that had 31 inch tires and like every other Jeep owner with larger tires I didn't have a spare. Called AAA and they sent ARS over and they arrived exactly when they said they would. Tee was the tow truck driver and he had my Jeep loaded up and on it's way to the tire shop very quickly. Tee was awesome, very polite. Thank you ARS for making a frustrating situation a pleasant one.
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March 2019 by Mark B.
If you use them then you need to be present and supervise them. Otherwise, be prepared for damage with them taking no responsibility!!! They didn't strap my car down properly which led to the straps rubbing paint off the wheel arches. In addition, they changed a wheel and snapped off the tabs on the center wheel hub. Wouldn't be too upset except my car only had 2,000 miles on it and they denied doing the damage!!
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September 2018 by Patrise S.
Great service! I called at 12:00, Saturday morning and the car was towed to my address by 2:00! This is AAA approved company that towed my with excellence. I didn't get the name of the person who took the call, but he was thorough and polite. Later Chris called to get further info and delivered my car with care and swiftness. The price was not my favorite, but it was comparable. I would use them again in the future.
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August 2018 by Lan L.
Called for assistance and was hung up on while trying to explain the issue. At least say you can't help instead of being rude. Thanks.
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April 2017 by Rose C.
I got stuck in the mud this morning. I called ARS and Bik showed up within 15 minutes. I thought I'd be waiting for at least an hour. Bik had my car out in well under 5 minutes. This is an excellent company in the Pasadena area. I would definitely use them again if needed. Thank you Bik!
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January 2017 by Tom K.
The driver was friendly and efficient, and the price was very reasonable. The quality of service from Affordable Roadside Service was top notch.
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November 2015 by Martha A.
Wonderful!!! Called AAA, and the tow truck was here within 15 minutes. The driver was professional, courteous, and helpful. I would definitely be happy to see this company respond to another distress call of mine.
