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December 2022 by Nicholaus M
Cancelled my appointment with out telling me.
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March 2022 by Sara Collins
This is the worst tower federal I’ve ever been too! The old lady with short hair is so rude when she speaks to people! The only person we’ve ever liked here is Vincent! I’m on my husbands account and they couldn’t even tell me why our online banking was showing a Mastercard for $830 and the only thing he could tell me was it was an old card but he has no clue if it will fall off!! This was due to the HUGE update that HAD to happen! Every single tower member has been affected negatively by this massive update! Your employees at this branch could be a little nicer!
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February 2022 by Brandie Dunnigan
The staff at Tower Federal credit Union in Magothy Beach are amazing they are very easy to work with they are very kind and friendly and always willing to help I would recommend to anyone. Thank you
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January 2022 by frank ogle
Karen is a total (Karen)
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December 2021 by Jarrett R.
5 star to counteract Karen that gave them 1 star despite not ever going to this branch.
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April 2021 by Cindy W
Worst bank I have ever had to deal with. They are less than one star. Very unknowledgeable of POD and how it works even with death certificate. I was told that was not enough to close the account out. Took in account statement with POD name on it with ID and death certificate still told not enough. Mind you Wells Fargo and PNC both closed the account within an hour. Do your homework before you bank here that’s all.
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August 2020 by Brittany B.
The website is archaic at best, they actually purge your login info if you don't log in for 90 days and then you cannot without calling and receiving physical mail to set up the accounts again. We will be switching banks, this is absolutely crazy.
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June 2020 by Kevin Edelmaier
Drive through is by video. No in person teller inside either. Seems a little strange and very impersonal.
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January 2020 by Steve King
Full service, Very Friendly, knowledgeable, patient staff
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May 2018 by Meaghan M.
Absolutely the best branch in the area! Someone always greets me when I go inside, they are quick to help if I need assistance, tellers are quick and friendly. As a credit union, Tower is amazing. They are quick to catch any fraudulent charges, quick to settle any discrepancies, and very easy to communicate with - you can choose to use their app, website, branch locations, or call them. I've had multiple checking accounts, a savings account, credit card, and car loan through them and I've never had any complaints.
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February 2018 by Scott Phillips
Literally the worst Tower Federal branch I've ever been to. Customer service is a lost art here and they take forever. They act like they could care less and always seem short staffed as far as tellers are concerned, but they always have people sitting at the desks pretending to be busy. It's gotten to the point where I'd rather drive 10 minutes away to be treated like a valued customer. Something has to change here.
