The UPS Store in Pasadena is a locally owned and operated business offering packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. Reviews consistently highlight great and above average customer service, describing the staff as professional, polite, helpful, fast, thorough, and accommodating. The team is noted for executing with speed and precision, even during busy times, ensuring customers are in and out quickly. Specific services praised include expert packing for complex shipments like an antique computer sent to Europe, with spectacular and top quality results. The printing services are also commended for high quality and good value, such as business cards made for a reasonable price. The owners and staff imbue a personal touch on service, going above and beyond for last-minute requests like custom Valentine's Day cards. Many customers have used the store for years, recommending it highly for business and personal needs.
Customer service was excellent. Julio was so helpful and patient with me.
September 2026
The store was clean and the workers were friendly. Chris was especially helpful and provided great insight with the printing process. I really appreciated his hard work.
August 2026
Just wanted to give Evelyn a big thank you for helping me when I visited the UPS store yesterday. She went above and beyond with copying some documents for me to make sure I was completely satisfied. She is a very kind and helpful employee.
