-
March 2024 by Lisa Roberts
I was very disappointed in the selection and experience at this place. I had a prescription for a wig while undergoing chemo so my insurance would pay for it. The nurse I had at the infusion center recommended Charlotte's. The salesperson asked for photos so she could try to match my hair. When I got there, she had a wig picked out. I didn't like it at all, asked for more choices, but was not shown any others. She to me to go to my hairdresser to touch it up for me. Even though the hairdresser, who had lots of experience with wigs, tried to fix it, since it was a synthetic wig, it turned out much worse. I was devastated for such an expensive wig to be so ugly before and after. Though my insurance paid for the wig, I had to pay out of pocket to go to another wig place to replace this one.My friend had a very similar experience the week after me. I will not return and shared my story with the nurses at the clinic as well.
-
January 2024 by Roberta Boesch
Very thin hair because of treatment. Found out wig’s don’t work for me. But they had a topper that matched my hair color perfectly. Showed me how to care for it, styled it for me and I am very happy. Not cheap but I am worth it. Would recommend these ladies to everybody.
-
November 2023 by Judy maberry
Holly was very kind, patient, and knowledgeable about the products. She provided us with very good customer service for which I am extremely grateful!
-
May 2023 by jessenia sosa
Highly recommend Holly was incredibly, she went above and beyond to help my mom find the wig that made her comfortable during these difficult times. She respects her clients and provides individual appointments, she doesn't rush you and she's extremely friendly. To us it was a blessing to be recommend to Charlotte's Hair Line.
-
July 2019 by Laurie Frey
I will say that they do have the nicest selection of wigs around. I went here SOLELY to look for a wig. I gave my insurance information so that they could verify how much of the wig would be covered. I returned to try on an ordered wig, to be told that other information regarding my assumed course of care had also been obtained. It was never asked for nor requested by me. What some clients perceive as compassion to others is an invasion of privacy and overstepping boundaries. Having worked retail for many years i was always told ..."never let a customer leave angry or upset". Unfortunately i did and am still extremely disappointed that the employee did not seem to understand that each client is different and each situation should be handled based on the needs and wants of that client.
-
April 2019 by Ddrr Drr
Very compassionate, not judgemental, very private, and excellent selection. Just good hearted people that actually care.
