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August 2023 by John Jeffery
It’s a real shame how this branch went SO far down hill. It used to be my favorite location. We had an appointment and sat there for over 20 minutes before telling them “never mind” and leaving. There’s no bank tellers and so many more issues. it’s just an awful location all together. Do yourself a favor and go to a different PNC instead. You’ll thank me later.
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July 2023 by Mary
Banking should be more professional. This is a mess. My associate was eating breakfast at her desk while trying to figure out my banking situation.
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June 2023 by William Cockey
Visited 3 times in a year. First time no inside tellers only drive thru. 2nd time the same. Today only a video teller which is worthless. This branch should be closed!!
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August 2022 by Bruce Small
Not a functional bank anymore. No tellers. No check cashing. Drive through ATM and "video teller"only. This branch is for costumer service help only.A great place for a WAWA.
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February 2022 by Katie Funk
Beware of this place. The atm ate my cash and they wont give it back to me.
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November 2021 by Vincent Taylor
Terrible service on Saturday they got 3 Representatives but only 1 teller pis poor management
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October 2021 by Jerrold Pearson
I am shocked that this branch hasn't received higher review scores, on the one hand; on the other, I see how people sometimes act these days even when they receive great service, so in this "modern society" nothing is too surprising anymore. Perhaps we can get back to a "better time", but I digress...So I am taking this time to give my opinion of this location because I believe that this is a well-operated bank branch with a team of wonderful staff. It all starts with management, and Branch Manager Denise F. has been in charge since I've been coming here. She personally has assisted me with various banking needs in a cheerful and capable manner, which impresses me because I feel that the best managers are those who lead by example and do so proficiently.Then there is Whitney W., who is such a friendly and helpful Branch Banker there! She has always made me feel right at home, and Whitney has truly gone above & beyond in her service to make my experiences as pleasant as I could possibly imagine. Whitney, you are fabulous and have a tremendous future...PNC, you have great potential in Whitney, so don't overlook her!And I have also had the pleasure of working with Kimberly M., another Branch Banker, and I have very similar comments to share regarding her service and positive spirit! Another solid banking professional with the capability to go far within your organization.PNC, treat these employees right as I believe you do, and don't overlook these dedicated individuals who have the ability to make PNC even that much better in the future...I cannot imagine how a customer could have an unpleasant experience with this core team in place. And the tellers I have encountered are of the same caliber as well -- on my last visit, Damiya was delightful, and of course perfectly helpful. While doing the banking chores on any visit, these tellers have routinely made me feel like a friend and certainly a valued customer...I appreciate what you do, Team PNC @ 4201 Chapel Road, Perry Hall!I have nothing but positive information and pleasant details to share, and I hope this helps you to make the choice to bank here. Thank you, PNC Chapel Road!
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August 2021 by Mukesh Sigdel
Never been inside but have been using ATM drive thru for a long timeThe location is kinda weird as its entrances and exits on both sides lead to major road just very close to traffic light.?
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June 2021 by Jeminta fleming
I've been with PNC bank for years. It's sad when you don't trust your own bank anymore. What's in my wallet? Not PNC bank.
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September 2020 by Hachiko Boy
Never been inside but have been using ATM drive thru for a long timeThe location is kinda weird as its entrances and exits on both sides lead to major road just very close to traffic light.?
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August 2020 by Star Bright
Personally went on my own and great customer service,thank you.
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August 2020 by Uscis Office
This is the worst bank ever, please don’t go there ..
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July 2020 by Chunfeng Liu
If you have banking needs little more than 101, go somewhere else. You can't get your things down here. I am a customer of PNC more than 20 years, to my recent experience at this branch, I'd like to see it is none exist, because you'll waste your valued time here.
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September 2019 by Alesha Seibert
Worst customer service !!!!! Every slow!!!! They took so long I ended up having to leave never accomplish what I went in for
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June 2019 by Danny Fitzpatrick
Some customers I guess just need a cookie . So what if there is a line be patient people . The tellers are always polite and courteous. Thank you appreciate being a part of your business.
