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January 2024 by Monique Oden
The manager was very pleasant and made me feel comfortable about leaving my car with Mr. Tire as this was my first visit to that location. I was told about what I was looking at for services if needed and my car was finished in a timely manner. Recommendations were made without pressure and my car was well taken care of. I will definitely be back at that location for future services and will recommend them to anyone looking for car services. Keep up the great job and excellent customer service.
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December 2023 by Derrick Duarte
Went to have two new tires mounted. The second one in at opening. They had two guys working and nothing left over from the day before. I waited 2.5 hours for this service after a 1.5 I went to see how far along they were and the guy was just starting. I watched and I must say out to lunch . Looked like it was his first day in the job.Service is lacking terriblely two other customers had similar problems as well.Don't go here DON'T!!
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December 2023 by Laronda Johnson
I had the first appointment at 8 am to get 4 new tires and an alignment. The tires were in stock and no additonal parts or items had to be ordered. No one else aside from myself and the two workers were in the building. It took 3 hours and 14 minutes with only $75.00 discount. Not recommended!
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December 2023 by Mordechai Klein
Mechanic named Igor was extremely negligent in taking care of my car. I had to come back twice due to a rushed job and neglecting to fully test drive my car. Just bringing it up to a mere 40mph would have revealed that my rotors were still fixed. Also, he left oil marks on my swat.I am now responding to the "Response from the owner": I decided to take up Mr. Tire on their offer of having me call them to give more details...Well, after 1 hour and 32 minutes I was tired of being on hold, so I finally hung up. When I first got on the call, the person said that I was 4th in line.Another update: despite the fact that I purchased 2 new tires and they were aligned, the alignment is already off.
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November 2023 by Beth Schiff
really appreciated the prompt and quick friendly service when our tire gauge wasn't working and we couldn't properly check our tires. the service team was super helpful in checking and filling all the tires and getting us on the road promptly.
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October 2023 by Denise Dorsey
Service is usually pretty good at the location I 've been going to for the last five years. Today I had to wait an hour later than my appointment. Once they started the service was good.
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October 2023 by DJ Dr. G.
I went here at 208 Reisterstown Rd and they told me I needed some rear brake pads but I had the rear end brake pads replace 5 months ago at this very place so how can I need new rear pads already?! He told me the rotor need to be replaced too but I was Suspicious because the rotor look good to me and I made sure that I got the brakes replaced before the rotors got damage. Plus, the prices must have went way up. It used to cost a little over 300 dollars the get new brakes and rotors and now, over 500 dollars. Something is fishy is going on. I notice they don't have alot of customers like they used to. This used to be a good place but things have changed. I'm not going back ever again.
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September 2023 by Charlotte Edison
So I just purchased some YOKAHAMA TIRES and me I don't have money like that tires wasn't SHINNING like they were new Had an familySo my dad work as a Mechanic he said what did I buy used TIRESnow I'm HEATED NOW I LOOK HE'S RIGHT, every MR. TIRE I GO TO EITHER THEY RUNNING GAME OR NOT DOING THEIR job SO NOW I GOTTA ACT DIFFERENT.
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July 2023 by Vintrel B.
I was just refused service for a tire plug lol I can't make this up they always on some racist stuff
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July 2023 by John Weller
Thanks Scott, I’ve been a long-time customer over on the South Main St. location and the Cockeysville, MD location before that—but I WILL NEVER bring my car to your location again. Past 2 times you’ve done work on my car I’ve immediately had issues which you have not fixed. I’m done looking the other way or trying to talk it over.
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June 2023 by Sharon Hitchens Hitchens
My car service is always Red Carpet treatment. The Service Team members are always polite and get the job done.
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June 2023 by Mine The Aries
My moms brake lights wouldn't go off on her car so we deopped it off here for repair. The service was quick and cost effective. Scott was friendly, welcoming and didn't try to get over on us. HIghly recommend!!
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June 2023 by Philip Hackerman
I went in for an oil change for the first time and I am extremely satisfied. Mr. Scott was very polite and very knowledgeable. I will continue to come here and encourage everyone to stop by this location.
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June 2023 by Deric McGowan
I had an 8:30 am appointment for an oil change. I arrived and they told me there were cars ahead of me and I probably shouldn't wait because it will be 1:30 to 2 hours. So I had my wife pick me up. I returned at 11 am and my car had not been touched. The gentleman told me the same story as the other person. There are cars ahead of me and it will be at least another 2 hours. I left and i think ill go to somewhere that values appointment times.
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June 2023 by Renee Carter
Serviced at the Pikesville Reisterstown Road location for tire replacement (all 4). The service was delivered by employees demonstrating exceptional customer service with a smile. Our family will continue to use this location and we will definitely feel comfortable referring our family and friends. Thanks Mr. Tire for getting us back on the road……smooth sailing!
