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December 2025 by Fran Fidler
Deonte was very knowledgeable and a pleasure to deal with. Very helpful.
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October 2025 by Diontae Scroggins
Awesome
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October 2025 by Britteney H
I visited this store a few hours ago and there was only one associate, whose behavior was atrocious and his customer service was poor, not to mention it’s not even a corporate store.
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September 2025 by Dana Thomas
Actually this was my daughter who went to Verizon and she was extremely satisfied with her visit.
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September 2025 by Rebecca Richards (Becca)
Trading in my old phone thought It was gonna take forever in and out in less then 5 min
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May 2025 by Elkin Romero
Today I went to buy a cell phone and the associate who was there spoke to me in a very rude manner. The customer service was really terrible. It was a bad experience and I couldn't buy anything 👎
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May 2025 by pierre sanchez
I entered the store to buy a cell phone, but the person who served us treated us very poorly. He didn't want to offer us any information, so I had to leave the place.
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May 2025 by God's Girl
Update Today May 13th another great encounter at the Pikesville location with Schneider very kind and helpful. Great demeaner........ I purchased a new phone as November/December 2024 as a result of what seemed to be corruption of my then existing phone. I have been a faithful customer for over 40 years. I had the pleasure of receiving service from Usman. He is knowledgeable polite patient thorough and professional. Usman took the time to make sure all of my data was transferred and even assisted with me getting the new phone connected to my car. After approximately 2 weeks the phone started getting extremely hot. I went to the store and unfortunately Usman was not there the two ladies were useless had no idea of what was going on and told me I could call Google. I take many photos and do lots of editing I'm a content creator as well as play games so I thought perhaps it was my usage. 2 to 3 weeks went by I go to the store again 2 more times same problem phone getting hot both times useless 3rd time guy looked at the phone and said it was my usage (same usage as on my previous phone that NEVER got hot) . I told him to note my account that again I came in and left the store. Same situation and phone really whacked out last night March 3 2025. I went to the store this morning and USMAN WAS THERE!!!! He ran diagnostics advised me of something I turned on that should be off gave some information about changes and he ran all my updates. As usual he is pleasant helpful knowledgeable patient and professional. If there is any recognition in place he deserves it. I will now only go in if he is there other than that I will go straight to headquarters I'm that kind of customer. I am sending an email to Verizon Headquarters as well to recognize and compliment Usman on his outstanding service. The only reason not 5 stars is because this is for the store
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May 2025 by Brittany young
I’ve been in the store for at least 20 minutes not once have I been greeted there are only two associates working and they are both working with customers one is discussing where they group the other is completing multiple transactions but again not once have I been greeted or told how much longer the wait is . This just isn’t good customer service practices ..
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March 2025 by Slock
I can’t say enough great things about Usman at the Pikesville, MD, Verizon Wireless store! He went above and beyond to assist an older family member whose phone was overwhelmed with viruses. Usman worked tirelessly for over an hour—even staying past closing time—to ensure the phone was fully functional again. Fortunately, all other customers had been helped, allowing Usman the time to assist us. His patience, kindness, and dedication were truly outstanding. Exceptional customer service like this is rare, and we are incredibly grateful for his help. Thank you, Usman, for your remarkable support!
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March 2025 by NickGage 84Summer
Had a great experience 2 times in a week span. Tyrone was very helpful. Honestly the best service I’ve ever had when purchasing a new phone and switching companies. He knew what he was doing and got the best deals for me and My family. Highly suggest his help when going to this location.
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December 2024 by Jasmine Mayers
Horrible customer service, horrible follow through. All of the employees are rude and lazy and have poor attitudes and execution.
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October 2024 by Ella Peterson
I go to this store all the time and I receive first class treatment which is the norm for this company! Great job! Keep up the good work!
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October 2024 by grant fletcher
.Customer service in this store just need to be a little more KNOWLEDGEABLE but ok?bad service
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July 2024 by Eunice Lee
The staff members are extremely pleasant and accommodating.
