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October 2023 by Charles Lewis
This was a service center call. So, arriving with a vehicle with issues is bad for a start.The people are nice.The technicians seem up to the task.But, Techs can do but so much without parts.My problem was a 2020 Highlander XLE possessed of a MID (the thing that does navigation, radio, phone connections,etc.) - that was possessed. It had taken to a major digital mental breakdown. No radio. No map. No Bluetooth. No smartphone connection.After three hours, the radio was pronounced brain dead. A factory replacement would run over 2 grand.Things could be worse - I could be living in Gaza.But, unfortunately (basically being cheap people) having your wallet bombed engenders a slight degree of kinship.This would be bad enough if one could simply throw money at the problem and move on. And, I did throw the money. Now, the problem is that there is no part to be found.It gets better.There is no estimate on how long it will take to find one - much less how long it will take to get here.Summary;The service center fundamentally wasn't bad to work with.It just doesn't seem congruent for a Totota.I drove a Corrolla for 27 years - the radio still works, missing a knob - the AC still works - it gets 30 mpg.I spring for a newer model, leaping in to a whole new century - it's 3 years old - we bought it 5 months ago.I feel like it should have made it - at least - another decade, before the knob falls off.I can live without a knob.This MID thingy is integrated into 90% of the high tech bells and whistles.Without it, I won't be constantly distracted and annoyed by all the AI advice from all the registered apps. Hm... this could be a good thing (?).I kind of like the back up camera though.If it wasn't for that, I'd tell'm to remove it - and, duct tape over the hole.
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October 2023 by Scott Edwards
Everyone and everything was great except your online scheduling appointment never made it to the service department. They did not know I was coming. Service was still prompt and good.
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September 2023 by Mike Kazmierczak
Jaron was very helpful and a pleasure to work with.HOWEVER, I have had truck less the 2 months had a dead battery probably due to the update. Had to get it jumped twice to get it to the dealer. Service Won't replace the battery.
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August 2023 by Samuel D. Levy
Thank you to Eric for finding and building for me the only Tahoe in the Northeast and for delivering it and all other services. My first time dealing with Hertrich, but not my last for the brands under your tent. Thanks also to Jaron for seemless resolution of small issue and great service.
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July 2023 by Phillip E Sterling Jr
Service at Hertrich is professional and everyone was respectful and courteous. All questions were answered sincerely and service was done in a timely fashion. Because I maintain my vehicle, I believe that after my wheels were rotated the chrome wheels were cleaned just as I had brought them in. I appreciated that service.
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July 2023 by Donna Merritt
Always pleasantNever have to worry about being taken advantage of. Always check to see if still on warranty on anything wrong. Saved me lots of money.
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July 2023 by Lisa Evans
Worked with me until the issue was resolved. Completely professional and made sure I was completely satisfied with the service. And will back the work they performed! After buying three vehicles from them I’d recommend them over any other dealership ?
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July 2023 by robert bonoffski
I was traveling and my alternator failed. Service was able to get me in and replace the alternator and get us back on our trip quickly. Greatly appreciated
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July 2023 by Phillip Sterling
Service at Hertrich is professional and everyone was respectful and courteous. All questions were answered sincerely and service was done in a timely fashion. Because I maintain my vehicle, I believe that after my wheels were rotated the chrome wheels were cleaned just as I had brought them in. I appreciated that service.
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June 2023 by duche bag
As usual my first choice to order my new car I chose Hertrich Chevy in Pocomoke Maryland. Since I have bought from Midway Toyota now Hertrich in Pocomoke, I knew where to call. The ordering manager for Chevy was great, but all the credit goes to my salesperson Tonazja, the star of the process. Everything was perfect as expected from my go to dealership in Pocomoke. It is and will continue to be worth the 50-mile drive for my service also! Highly recommended!
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June 2023 by Ann Boyd
They were very helpful in getting me back on the road. My vehicle broke down on my way to New York for my niece wedding. They fixed my vehicle and I was on my way. Thank you so much! Great Great experience
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June 2023 by #CookingWithNicole C
10/10 recommend Hertrich Chevrolet of Pocomoke. Dana, Tonazja, and Matt made the process easy and got me in a car I loved. Call them for all your car buying needs!
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June 2023 by Elizabeth Girling
Jaron was very helpful. My fiancé bought a car from him, we will recommended him to everyone! Won’t get a car from anyone else! Thank you so much!
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May 2023 by Zac
Hertrich of Pocomoke is hands down the best dealership I’ve been to. The staff was a delight to interact with. Tonazja, specifically, was amazing. They were instrumental in helping me find my dream car. They were also fair and honest with me about pricing, something I greatly appreciate. If your in the market for a new car, I highly recommend Hertrich Chevrolet Buick of Pocomoke. They will take good care of you!
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April 2023 by Gail Fox
We arrived 30 minutes before our appointment time. Kevin, who helped us through the entire visit, took our vehicle in right away instead of making us wait. I don't think we were there an entire hour. Kevin answered our questions, was very polite and very professional. Hertrich Chevrolet in Pocomoke is lucky to have him.
