Home Improvements in Pocomoke City, MD

“I absolutely love this store. It’s pet friendly and the customer service is amazing as soon as you walk in your greeted at the door and they are always super helpful. They have everything from pet food to farm animal supply to cute decor and clothes. Let’s not forget the boots and baby chicks and ducks they have in the spring. I highly recommend checking out your local store”

“I live in onancock va Eastern shore which is about an hour away from any Lowe's store. I learned to check availability, price, and call before making a trip. I noticed the Norfolk store sold asphalt patch for $18 while Pocomock was $23 and Salisbury $21 so i called Pocomock store and asked if they matched the $18 of Norfolk and I was told yes and they had the 12 bags I required. I was also told to check in at the service desk when arriving to secure price match. When I arrived the lady at the service desk said they don't match Norfolk and would not Honor my phone call conversation. As i stated Lowe's is an hour away so I requested conversation with the manager to reimburse me for gas and time. I did not have the name of the lady I talked to on the phone a couple hours earlier but evidently she was around the corner and overheard us talking, stepped forward and told the other lady she had asked Scott the manager and he said yes to the match during the phone call. The lady waiting on me insisted I was not going to get the match. Another manager approved the match and the lady waiting on me reluctantly gave me the price. As i paid with my pro card she guiltly smiled gave me my receipt. I noticed it did not have my 5% discount and questioned her, she laughed and said you don't get that because of the match discount. I walked away disgusted with her attitude. After loading the patch, I thought about it some more and went back to the same lady, told her it was wrong I should get the 5% explaining first they matched thier own store, its not like I matched a competitor, 2nd I have bought sale items or discounted items before and the 5% still applied, the 5% was because I used the Lowe's card. She again refused to budge as she stood there gitty. I asked for a manager, one came over, I believe he heard the conversation because he immediately started the process of getting me the 5% credit, he barely spoke as he was applying the credit mostly because the other lady was badgering him that I should not get the credit or the match. He finally walked to another computer away from her to finish the process.I realize Lowe's can't match every store and at the end I received the correct pricing but when I make a mistake I own up.The last manager told me there are changes made in the computer system and its hard to keep up with all of them. He told me they don't match Norfolk and I was mistakenly told they do, yet Salisbury Lowe's was cheaper too, of which he was surprised.This incident just makes me disappointed in Pocomock mainly the lady who just insisted on not doing what was right and laughing about itThe sign said Customer Service!!”