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January 2024 by Maco's Entertainment
It is been a month since they showed up for the first time to get info about the equipment that need to be replaced, since then still the issue not fixed they came three times already without any replacing the unit at all, we couldn’t use the area during Christmas time were we have our Christmas tree. Unfortunately not a good services at all, technicians seem to be not as pro that the service required. Don’t let your house insurance send them to provide services to your property.
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May 2023 by Oleg Kazak
Very fast and good service!
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July 2022 by KD A.
First let me start with I made a point to provide a positive review because it is rare that people take time to share the 'good' - we are more apt to highlight bad experiences....as have some others we did come by way of Douglas &Son via our home warranty company and this is an occasion where we lucked out! Every person we dealt with was professional, personable, and overall a dream to deal with given the challenging circumstances with our plumbing issue.They were prompt and efficient with returning calls, setting appointments, showing up for appointments, keeping us informed with every step of the process and cleaning up after. I cannot say enough good things about them. We highly recommend if you want an honest, hardworking, respectful and responsive team.(I didn't catch everyone's names we dealt with but Lori, Charlie and his crew are all awesome!)
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July 2022 by Joel R.
We have an insurance plan through Homeserve and needed a gas hot water heater replacement. So they sent Douglas and Sons. First they didn't come out in the time slot they promised and had to come the following day, no big deal. When the tech got, he sat in his car for 20 minutes outside of our house on his phone, he was nice when he came in. The big issue here is the absolutely outrageous price they tried to give us of $3100 to replace it which is 2x market price. They refused to lower. So Homeserve had Kramer and Sons come out the next day and they did it for us for $1460 - reasonable market price for a replacement like that. This group I highly don't recommend, a big company that will just try to gouge you on price.
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September 2021 by Carolyn F.
Had a clogged pipe which was affecting my kitchen sinks and the utility sink in the laundry room. Two other companies had attempted to unclog it to no avail. The plumbers from Douglass and Sons, Darryl and Darnell, came out and handled my problem professionally and efficiently. It took about 90 minutes but they got the job done. Highly recommend this company
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May 2021 by Olivia M.
Just noticed that Douglas responded to this review with a recounting that is RANKLY untrue! Beware of the dishonesty...not sure what this means for customers!
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February 2021 by Meghan A.
Douglas & Sons Services was assigned to me by my home warranty company for a minor plumbing issue that turned out to be a pretty extensive repair. The experience working with this company was exceptional from start to finish. Dispatch reached out to me immediately (on a Sunday) to confirm the appointment for the next business day. Avi, our technician, was polite, Covid-aware, respectful of our home, and committed to keeping us informed of every aspect of the project - ensuring that he was clearly communicating expectations and next steps BEFORE proceeding with the work.Avi went out of his way to take great care to minimize auxillary damage needed to access pipes in the wall and make a full repair. When he finished installing a new shower diverter, the stems did not fit all the way through our thick mud (concrete) wall and he actually tried to chip away the concrete and push to make them fit in order to preserve the shower tiles. When that didn't work, the company agreed to return and install a different diverter with longer stems that I specified to fit the depth of my old 1950s shower wall. Second visit was as seamless as the first - with dispatch calling to provide the service window the next business day and Avi being prompt, professional and courteous. The company was gracious and accommodating of me as a first-time customer using a home warranty to pay for their services. I would HIGHLY RECOMMEND this business for doing stellar, clean and efficient work; communicating clearly; being prompt, more than fair in their pricing; and providing all around outstanding professional and customer service.
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September 2020 by Marc R.
I will begin this review with "DO NOT USE DOUGLAS AND SON". Last week Douglas and Sons sent out a plumber that caused a massive leak in my parents home. They called the plumber to take care of a clogged pipe before it became an issue. The plumber snaked into and through the wax ring of a toilet causing the massive leak. Mind you, this was not the area of the problem, it was further down the drain line. The plumber then flushed a bunch of water down the drain not realizing the damage he had just caused. He had flooded the floor and therefore also the area under it(the kitchen). There were gallons of water that have saturated the ceiling and the light fixture making this area unsafe. The owner of the company had come today not to fix the problem but to take pictures and walk away, with the false intention of fixing the issue. He did not have any plans to fix the clog which still remains or even try to address who will fix or pay for the damages caused by his own employee. I have witnessed this all happen and I personally will never use this company after seeing this. I suggest you not use them either. I can't believe that someone could come in and cause thousands of dollars of damage and then the owner says nope this isn't our problem and walk away.Just imagine if this was your home and they destroyed it and then said oh we didn't cause any damage and walked away with no sweat off their back and left you with a damaged home that they had caused.I write this review to say don't use Douglas and Sons because the way this situation was handled by the owner. Please, do not use this company!Edit: after reading the response from Lori, they will do anything to get out of this, lie cheat, steal, whatever. This furthers my point of DO NOT USE DOUGLAS AND SONS!!! They will lie to tell their own story. My review stands to be the story that actually happened. I was there when their plumber caused the leak. And I was there and watched when they screwed over my parents... DONT USE DOUGLAS AND SONS!
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June 2020 by Juliana H.
Our 16yo hot water heater tank broke. I went to Angie's list and Home Advisor to get quotes. Douglas & Son was the first company to personally contact me. They are very professional, respectful, organized, timely, reasonably priced and knowledgeable. Shawn was great from the beginning to the end of the job walking me through all the work they were doing. Lori was great and very helpful with the administration/paperwork side of things. They have this automated system that you can track their time of arrival and scheduled appointment reminders. All in all, I'd definitely recommend and hire them again. I couldn't be happier with their services. Thank you!
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June 2020 by Mrs. V.
This plumber is a force of nature! His business and customer service is consumer friendly, reliable and efficient. When you book his services you can count on him to get the job done. He is truly an asset to his industry.E.B.Valentine
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April 2020 by Massenburg J.
My house was built in and around 1966. In March, I noticed a leaked in the basement bathroom ceiling. I was told that it may be the upstairs toilet is leaking and simply change the wax ring. I did that and the leak continued. So I reached up in the ceiling and I found a leak in the tub line. I called Augua plumbing after getting the runaround Augua plumbing, (never show up), I called Douglas and Son. They were on time and professional from start to finish. They pull down part of the ceiling and also found a leak in the vet line and the main line at the joint intersection which was the original cast iron.It was a four hour replacement job which required 2 technicians to complete.
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March 2020 by Anne W.
I contacted Douglas and Son regarding a potential issue with my exterior pipes at my home and what my options would be, including costs to replace in the future if my city makes a requirement. This situation and potential costs have been very stressful to me, but I was treated very respectfully and they were very through in outlining all of the options that I had. I will not hesitate to use them for any matters at my home and highly recommend them for honest and prompt service.
