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January 2024 by clara rodriguez
We visited de 1000 falls rd Potomac branch we had appt with Saloni Beim Maya , who provided excellent service She is very Professional extremely knowledgeable and cooperative, she resolved all our questions and concerns.In a very efficient manner . She really went beyond her duty surpassing all our expectations.
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November 2023 by Marcus Wiseman
Today I had the pleasure of meeting Olga Beltran, the Small Business banker at this location. All I can say is that I wish I had met her sooner. Her customer service and professionalism kept me from taking my business to another bank. She will be my first call for all my business banking needs!
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September 2023 by Matt Ding
This branch needs a revamp. It needs staffing and sense of time for your customers. I'd rather drive 10 minutes further to visit a different branch.
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April 2023 by Moustapha El-Amine
The worst branch ever, with employees and managers who have zero knowledge of banking systems and rules. I will never bank there and consider moving my account out!
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April 2023 by Oren Rosen
Bank of America commits fraud against customers by intentionally re-ordering the chronology of financial transactions... internet search for "Bank of America class action" to learn more!
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April 2023 by Sean
This bank never has more than one teller. Be prepared to spend 20 minutes standing in line.
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April 2023 by زبان زبان
I was there about 2 hours and they couldn’t help me with any of my requests.They are short staffed. They booked today and tomorrow to wiring money. They gave me online banking phone number I was on phone with them more than 40 minutes to set up a wire, but at the end he said he can’t help me with that and I have to go to the bank again.
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April 2022 by Z A
I used ATM to withdraw $100. I did not specify denomination, but I thought it would be 5 20s. Instead got a Ben Franklin. I went inside to exchange and I was told no tellers or cash on hand (at a bank).
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April 2022 by Sunil Arora
This is the worst BOA branch ever! I'm giving it one star because that is the lowest option available. They always have one teller working regardless of how long the customer line is.
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April 2022 by Anar Umurzakova
No knowledge of proper prioritization and communication. What is sad that’s it’s coming from the branch manager. Moreover, processes aren’t designed to take care of max clients but rather lots of bottlenecks and miscommunication. There are branches where they are able to take care of urgent cases without disrupting other services. Also I’m a process consultant who can help:) only if they admit and like to improve though
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April 2022 by Phillip Lendenbaum
This branch was just built and it only has 1 teller window. Literally. The worst design ever. They say it's because it's not the kind of area where there are a lot of hand to hand transactions, etc, but there's no one in the offices to help either. Had to wait 30 minutes to do a simple transaction. Waste of space. Do not come here.
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September 2021 by Pahola Bonilla
I just want to say rude Vice President I.K. Had to wait 20 mins to just go to the front and they didn’t have what I needed.
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February 2021 by YI WU
Too bad service. Just this branch, their cashier policy was changed every time.
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November 2020 by Dominic Stanley
How does the bank manager NOT know corporate policy?! Simply amazing who gets hired these days... Especially to represent Bank of America!
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November 2019 by Lazar L.
The entire staff there is wonderful. Bank manager knows the recipe for making you feel at home. Congrats and am happy I made the move to this bank and branch. Lazar Levy
