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March 2024 by Karine S.
I wasterd 45 minutes with a John to check on a CD and he couldn't understand nor spesk well. I keep telling him the same thing over and over again and he was just looking at me . this branch has two men working in it and they both are useless. This branch needs to hire competent staff. I left after an hour without any resolutions. Sad
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January 2024 by Kenny H.
I have banked at Chevy Chase and Capital One for over 30+ years. I am seriously thinking to move all of my money out of it now. It is all about their executives who set the direction that not serving customers' interest any more. The staffs are friendly and competent. I knew many of them. One of them was promoted to VP long long times ago before the Rockville Town Center was developed. The Capital One is not interested in serving retailer banking any more.
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June 2023 by Yuri L.
It's a small and tidy branch which I always use for my banking, including business banking and sending international wires. Have been over 15 years with this branch. Always pretty quick service, polite and curt, handy for people who value their time. Many tellers and cashiers somehow know my name. Never had any problems with any transactions. They just finished the construction including the updates to the parking lot and ATM.
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April 2023 by Roger B.
Worst Capital One branch in the area. So difficult to get in and out of, hard to find the entrance to the lobby, ATMs are outdated and don't offer bill selection, and drive thrus are crazy narrow. They've been doing construction on the lot for a month now, but nothing has gotten better. And so weird that the entrance to the lobby is on the opposite side of the building from the parking, but there's no signs directing you where to go. Saw another guy and myself go to a dummy door facing Falls Rd that does not work and has no sign telling you to go around to another door. ATMs only give out $20. Every other Capital One has ATMs that offer bill selection. If you need to use a drive thru ATM, use the ones facing River Rd as the ones facing Falls are stupid narrow and hard to enter and exit. Go to Cabin John instead. No drive thru, but better parking, entrance and ATMs.
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April 2022 by G M.
I'm a longtime Capital One customer. The people at this branch were useless. Despite coming in to have some account assistance, they basically refused to help at the branch and said I have to do everything online. Worst customer service I've ever encountered at a bank. Seriously considering moving all of my accounts to another bank...