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March 2023 by Bernard G.
Incompetence at all levels especially behind the cashier front desk.My choice would be zero star if it was available.
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March 2023 by Don J.
Service here is suspect. The Pharmacy is particularly difficult. It's not everyone, but it's a big enough problem to steer clear.I have been misinformed numerous times on Rx availability, Rx ability to fill, Rx refill status, Rx willingness to fill, and Insurance status resulting in unnecessary trips to this pharmacy. Once there, if there's been a hiccup for any reason, my experience is the solution starts with "No". Then the info provided is often not accurate. Misinformation can often cost money, and nearly always causes delays in treatment.I appreciate the gatekeeping responsibility pharmacists share. Other pharmacies support this responsibility discreetly with empathy, as shown by their efforts to find alternative solutions, and through education, where they help you learn to navigate the Rx system easier next time. It's not a hard position to take and it's a lot better than "No".Discretion is another thing altogether. It's required by law. In the few visits I have made to this pharmacy, I have also witnessed pharmacists undertaking extended, quasi-combative discussions with other patients about their meds, forcing them to justify the medicine their Doctor prescribed without any form of privacy or discretion as they holler over the glass partition. This leaves every customer nearby forced to overhear this discussion, wondering if the patient being questioned might be a shady person that is abusing the Rx system. Invariably, the questions lead to the patient having to share their diagnosis and treatment plan, which includes the purpose of the medication. All this is protected info being shared loudly over the plexiglass screen. Whether they realize it or not, by not acting discretion, the pharmacist is casting shade on a patient in front of all of the other patients to interpret.Hopefully when this happens to you, the patients overhearing your discussion will agree that it's an unprofessional pharmacy and can ignore or forget what they overhear. More likely, they will believe whatever the pharmacist implies or their own prejudice and view you through that lense moving forward.Buyer beware.
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March 2023 by eduardo arnoldo m.
Good Customer Service and some of the customers are distasteful and impatient to the pharmacy and front end.The customer overall are good. Usually the bathroom need care but overall the personal is excellent.Chris is an Excellent store Manager!!!!Photo quality is okay not excellent.Photos for passport are popular.
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March 2023 by Sue R.
Who goes to Walgreens prices are double that of CVSTime to shop elsewhere ladies why are you spending more than you have to
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October 2022 by Robert P.
Came in for a vaccine...shocked at how chaotic and poorly run this place was. Long lines, staff were rude to lots of the customers, waited 30 minutes past my appt to be seen. Try a different location or store if you can.
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October 2022 by Jianmng S.
Sad to have to select one star for this chaotic, rude, ridiculous store! I need a yellow fever vaccine for a business trip. I made a reservation from the official Walgreens website, got a confirmation a week ago and got a reminder yesterday. But when I went the store today, the pharmacy said they didn't have the vaccine at all and there won't be any. They said rudely and indifferently that it was just a system error...They wasted my entire afternoon, plus my travel time is coming up and I'm not sure if the vaccination would work properly if I get the shot somewhere else days after. This store directly turned America into a third world country.
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October 2022 by Donna H.
Always such a frustrating experience here! No one in the pharmacy EVER answers the phone. You can be on hold for 30 minutes, and then be disconnected. Scheduled deliveries frequently do not go out on time...or not at all. I wish there was another good option in Potomac other than Walgreen's.
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July 2022 by Rena S.
Incredibly long waits. Called at 11am morning regarding an rx. Was told it'd be ready in an hour. Went to pick it up at 7:30pm. Surprise - it's not ready. This is far from the first time. This pharmacy used to be good, but has significantly gone downhill. Will be switching pharmacies.
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July 2022 by Grace C.
-1 stars if that were possible. The pharmacy really is the worst. Almost always a long line with prescription pickups and immunizations all together and nothing conducted with efficiency or speed. There is no sense of patient privacy and I'd HIPAA applies to pharmacies they are almost certainly not in compliance. They literally are reading information out loud from their screen. Avoid the pharmacy here
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May 2022 by Mica M.
The absolute worst pharmacy I have ever dealt with. They call and text to let you know your meds are in- when you get there, they have nothing. This has happened at least 20 times. I have a potential terminal condition and my my meds are important but this place is just awful. I got out of Hopkins Sunday and still no meds
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November 2021 by Roland T. R.
They had a survey, and if we filled it out we would get a nice gift for free (except for shipping costs). I filled out the survey, and then had to enter my credit card number to pay for the shipping costs. It declined two cards for which I entered the information accurately multiple times. This is dishonest. Apparently they want the survey data, but not to keep their promise about the gift.
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December 2020 by Melissa I.
Walgreens Corp bought out Rite Aid and turned our friendly, clean, efficient local pharmacy into another one of their dark, filthy, terrible processes and procedures stores. The first thing they did was change all of the lighting in the store to make it dark and gloomy. Then they demoralized the staff so that everyone good left and they were replaced with people who don't care about the job they do or the people they do it for. To make matters worse, during a global pandemic they have routed traffics so that sick people visiting the clinic have to mingle with people standing in the huge lines for prescriptions. They don't have sanitizer at the cash registers for customers to use before or after touching the cc console. The credit card process requires you to touch all the buttons on the machine when other retailers offer touch-less transactions. They don't clean the area between customers. All the while serving people who are potentially sick or high-risk -hence why they're getting prescriptions or seeing the clinic nurse in the first place!?! This corporation is horrible. They will ruin every good pharmacy they gobble up. I've decided to drive 4 miles to a CVS in order to avoid using this store which is a short walk from my house and where I received my prescriptions for over 12 years. PS I didn't even mention that the lines are so long because their computer system usually looses prescriptions, refills, and patients names.
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November 2020 by Ling L.
My husband has his prescription filled in this pharmacy for more than 5 years. After changed to Walgreens, his prescription profiles disappeared in the system. The pharmacist simply told us to call the doctor to prescribe again without bothering to tell us what went wrong.
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October 2020 by Angela N.
And just like that the good first impression is lost with one bad interaction! I went back this weekend, driving by a different Walgreens just so that I could patronize this location, and had a bad interaction with the pharmacist on duty. I had a question about two different supplements I was looking to purchase. I hadn't finished shopping at all (at that point) so I didn't get into line for the people purchasing things at the pharm or dropping off/picking up prescriptions. There was another lady at the "Pharmacist Consultation" section of the pharm section so I got in line behind her to ask my question - leaving appropriate social distancing and all. Pharm immediately starts yelling at me that there is "nobody here" and "get in line" pointing to the sales/Rx. drop-off/pick up line in a very aggressive and irritated manner. It could have gone differently. There really was no excuse for his frustration and rudeness. Pull the shutters down and close the section if you don't have the staff to keep it open. It's a simple as that. Yet another place that doesn't deserve my money. Y'all do know people have other choices, right?
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June 2020 by Kyle W.
Perfectly good, typical Walgreens. Just got remodeled or redone on the inside so it's pretty new. They do have a fully functioning pharmacy and a huge parking lot to park in.
