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November 2023 by Mallory Bramlett
I rarely leave a bad review and in fact, I’m a big fan of leaving great reviews and helping other businesses, as I have a small business myself.That being said, this business deserves the review I’m giving them. I was initially very pleased with their customer service, and the fact that they gave me a military discount. But what unfolded over the next few weeks has made me so upset with this company and very disappointed in them. I took my daughter’s iPad here five or six weeks ago for a screen replacement. They did fix the screen, but when I went to test it out and press the home button, it wouldn’t work. The employee tried it as well and came to the conclusion that the screen had been placed in there a little wrong and so the home button wasn’t working. They kept it and said they would call after they figured out what was wrong with it. I had to call them after several days of waiting for a phone call and I was told that it was indeed broken and they could either replace the home button but it wouldn’t be Apple brand and so the Touch ID wouldn’t work, or they would replace the entire iPad. My daughter informed me that she uses touch ID a lot and so I went with the iPad replacement. They agreed and the employee told me that he would place the order and it should be there in a few days. Fast forward a few days later and I still hadn’t received a phone call so I called them. The employee I talked to this time said he had no idea and to call back in a couple more days, so I did just that and was then told that it was “on the way”. I asked for an estimated arrival date and was told he couldn’t give me that information and so I waited for another week and called back to ask if my iPad had arrived. At this point, it had been a good five weeks total. This time I was told that no it had not been ordered and they were still “trying to decide which one to get.” I confronted him with the fact that I received conflicting information and was told it was already ordered and on the way, and he just sounded confused. I told him at this point I would rather just get my money back and take our iPad because it was clear that they were not going to order us a new one like they promised. He said he would have the manager call me back and I have yet to receive a phone call from her. I feel very disappointed in this store, and the lies that they fed me.
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September 2023 by Marvel Fletcher
Met the owner. Very knowledgeable and friendly.
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June 2023 by Rossell Glasgow
Really good experience. When they tried to replace battery in my watch and failed, they bought me a new watch. Only charged me for replacement battery cost. Great customer service.
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February 2023 by J
Be open.
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January 2023 by J u j u a e s t h e t i c
Bailey saved my life today. First off super polite and friendly. Secondly helped this momma with her teenage daughters iPad problem. Thank you so much. We will always come to this store if she is there.
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October 2022 by Joan Krikstan
I was trying to find a replacement bulb for a fiber optic scarecrow. Went to the Prince Frederick store and much to my surprise the young lady there said "We have that"! Made my day! If you need bulbs and batteries this is the place to go! Thank you! Scarecrow is working just fine! We are ready for Halloween!
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October 2022 by Michelle Meneely
Always have what we need and then some. Always greeted when I enter the store.
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July 2022 by Jason G
Had a great experience here today (6/20/22). Went in about 1 to see about getting a new key fob for my 2007 CR-V. A young man helped me promptly and got a new key cut and programmed. However, when I went to leave after paying, neither my old key or the new key would work. The car kept shutting off after starting. So I went back in and explained the situation. The young man grabbed some device and came back out and worked for a while (in the hot car) to figure it out. He eventually got it squared away and was very apologetic, though it wasn’t his fault. Great customer service.
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July 2022 by Alice Galligan
Whitney was extremely professional and very helpful. We will be coming back
