-
September 2023 by Anna Jacksonearl
I had them before, I closed my account because of all the charges and the people are so rude
-
May 2023 by Charmira Orr
Completely drops the ball ! This is not the place to set up a rep payee account for a a person with a disability . I have had the complete run around since January 2023 .
-
April 2023 by Tommy Lee
No change for non clients. Used to work at a large bank. Up to 100 in change for non clients. Non existant with truist. No wonder why they got merged. Bank is going under and I had to wait 15 minutes inside on a saturday.
-
March 2023 by Winter Star
Great Bank overall, Rude employee's that works in this branch. I called to check on something with my account. I got on the phone with a women by the name of " Merlout or Melow" ( I asked her for her name but she refused to give me her last name overall and spoke her first name rudely,) Then I asked for her manager after she was very rude and overall stern on the phone. She refused to put the manager on the hung the phone up on me. I tried to call back. But somehow she made it so I could not get a live agent anymore. ( she is illegally interfering with business calls by not answer and blocking me from making contact with the bank) I ended up calling the cooperate office to report her.
-
March 2023 by Michael Welch
I Try my best to look for the good but I just can not. The service and understanding here is awful. If you can use another branch I would.
-
January 2023 by mehdi yassawy
Called to verify funds and Sarah answered the phone at this location and went above and beyond to assist me. Thank you Sarah for your help!
-
December 2022 by Tony Brown (The Green Machine)
BB&T was much better! The overdraft fees are out of control! I made 1400 on a Friday, but the bank holds that money from , Friday, Saturday, Sunday, Monday, til Tuesday all day and doesn’t release that money to my business account til midnight Tuesday!!! So all the bills that come without fail to include the loans I have through Truist get overdraft at 36.00 per bill that’s waiting for this money to be deposited in my account! Truist will overdraft the account over and over from Friday , Saturday, Sunday, Monday and Tuesday several times per day knowing I made that money but they hold those payments from my customers too long! How is this fair to small businesses that have to spend money each and every day plus pay workers in order to make that money bring held! We have single moms that drive over 10-15 miles to work and they pay for babysitting for their toddlers or babies. These people can’t wait to pay babysitters or to buy gas or food!I am disgusted with the covert theft practices from these corporate banks who truly don’t understand they are hurting families and small businesses. It’s bad enough these banks CEO’s probably don’t even pay taxes, yet they always come up with covert ways to profit from account holders and small businesses! BB&T was much better and the atmosphere was more comfortable. Not happy about these deceptive practices.
-
May 2020 by Francis Burch
Nice looking parking lot.
-
January 2020 by Nick Ferrante
I really like the people in this branch. They are friendly and the service is great.
-
October 2019 by Alonzo Rushing
Fast paced, especially with all tellers open and all around great atmosphere when I go in there... Always smiling and laughing with the customers. I couldn't ask for any more than what I already see from them!!!!.... Thank you SunTrust Prince Frederick!!❤❤❤
-
July 2019 by Mary Allwine
Representatives are very friendly and helpful. Great customer service.
-
June 2019 by michele shaffer
Service has gone downhill. Last year employee was helpful in helping fill out form for student loan for my daughter. Today we got told to do it ourselves on line. We were given a phone number. Employee was more interested in
-
July 2017 by chris gadway
The service provided is second to none. Very quick and efficient. Incredibly polite.
-
July 2017 by Larry Hunt
I have found this branch most helpful in setting up new accounts, transferring funds, etc. Other reviews are too negative in my view.
-
October 2016 by Danielle Murphy
They did not help me to get my card working I am going to a different bank better than SunTrust don't go there