-
September 2023 by Banks Engert
Unbelievable customer service from the Assistant Manager, Ryan Marshall! Not only did he help me outfit an entirely new business casual wardrobe for going into the office, but made the whole experience a breeze including shipping items not in stock directly to my house. Top notch service and selection at this outlet location. Not going into total spend but I think I picked up 20+ items and already been complimented multiple times on my style from co-workers.Go see Ryan at Queenstown if your in need of some new gear- he has a great fashion style and can hook you up for less than the Annapolis and surrounding retail stores!! ?
-
July 2023 by Joseph Plater
Great customer service ?
-
July 2023 by jerome boatwright
Outstanding service
-
November 2022 by Luis A.
I always find good deals at this location. Great value the price. The shoes are very comfortable and look good as well.
-
July 2022 by Kathy Cary
Wonderful shoe sale
-
June 2022 by Patrick Ashley
Great selection of sale and reduced price items at this store. Friendly staff
-
April 2022 by Dane “Stro” Strosnider
Good selection of shoes and great deals.
-
August 2021 by Raymond Edgerton
Good store but needs more selection.
-
June 2021 by Samuel R.
Several weeks ago I went to Johnston Murphy shoe store because I saw the new line of golf shoes that they carry, a young lady Lupi, was great I got the shoes and loved them so much that I went back to get another pair that needed to be ordered, meanwhile I was looking for a casual shoe , this time when I went in a salesman was there, when I went in he never spoke or said a word then he went to the back of the store and was gone for a few minutes, when he returned I asked about a shoe which he snatched from hand at first I didn't say anything until I handed him another pair and he snatched those at that point I decided to leave before it got ugly. I called customer service and simply got lip service. I have no intention of spending my money and be rudely disrespected at the same time. Meanwhile the shoes I order didn't come when I called was told they were on back order until October, I never received and thing telling me this, so I canceled the order , then decided to look on Amazon and there they were for thirty dollars less. I love the shoes but I don't like being treated like crap.
-
May 2021 by Ian Furlong
Nice store, staff very helpful and knowledgeable prices were pretty decent.
-
March 2020 by Jason R.
I just exchanged shoes I received for Christmas that were a little small. No fuss and no struggle. Free shipping to my job. Excellent customer service.
-
May 2019 by Robert Wehland
I went into this store at the end of March. They were very busy and only had one sales rep - Natasha. I wanted a pair of tan dress shoes but she only had burgundy in the style I selected. When I opened the box, it was apparent the shoes had been tried on before and not much care was taken to wrap them up when they put them back in the box. I tried the on and decided to give them a try. I went to the counter with the shoes and a belt. Natasha came up and I thought her customer service skills were lacking. She was not very friendly or appreciative. I thought it was because she was understaffed and overworked at that point.
-
January 2017 by David M.
If you haven't been in a Johnston and Murphy shoe store before, expect well made high end men's shoes with some assorted clothing. They are trying to branch into women's shoes, but I can't really speak to those. On Sale shoes can start as high as 100 bucks, and normal pricing is 150-200. For this price point, don't expect a crowded store, and you actually get some attention from the sales clerk. I've been lucky a few times to wander in on massive sale days, that bring the price point down to what I can stomach spending on work shoes. And I was really happy - they were comfortable lasted and lasted a really long time. I went back here for my wedding shoes, and while they were WAY too expensive, they look great and matched perfectly with the belt the sales person picked out. This place isn't perfect. For one, the prices are ridiculously high for everything. Sure, it's worth it on some pairs, but others aren't going to last long enough to worth the price point. The other issue (for some) is the hard sale technique after you choose a pair. Expect to be pointed to on sale shoes, then to accessories, then as you check out you'll be told about all of the shoe cleaning products. The last question will be to join their mailing list. I actually suggest doing this - since, if you like their shoes, this is the best way to know when sales are happening. My verdict - clean store, friendly staff, price is really high but the products are high quality, so it's a trade off you have to decide on.
-
November 2015 by Erik E.
Have been a loyal customer for several years now and received excellent service by their staff today. The two gentlemen guided me with my selection and offered different colors to pick from. Definitely will be back to this location for my next pair.
-
November 2015 by Don M.
Love this brand, but not this store. Got a very sarcastic and rude sales guy who would mumble and walk off. I am deaf in one ear so that practice along with the general disregard for good service just tics me off. Walked out instead of buying as intended. Didn't catch his name but he was a shorter Hispanic looking kid with a muscular build. May want to pass this place up and hit one of the department stores. Better deals anyway :)
