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August 2024 by 423topdog
I paid for the same day delivery and as of the moment, the delivery has not been made. It was ordered at 8:45 am and it’s now 12 hours later and the website delivery tracker is saying it’s out for delivery. I ordered from the Randallstown location. I have been trying to call someone for the last 5 hours and no one will even answer the phone so I can coordinate delivery. I will never use this store again. I expect a full refund.
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July 2024 by otoman halal
Korrine, the girl on the counter, was very polite & helpful.
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June 2024 by Adaria Hathaway
I am more than happy with my purchase. It is a great gift for almost any occasion. Fruit was very fresh. Presentation was perfect and delivery was handled with care. I highly recommend and would order again.
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May 2024 by David Zee
Wow. Should have checked the other reviews before purchasing from this location. The woman who answered the phone, Ashley, was rude and unprofessional. She used foul language and even hung up on us! Unlike the store's representative, we did not get loud or disrespectful, yet that was the route she chose to take. The birthday gift we ordered for my mother was not delivered as promised. Although the store claimed they would attempt another delivery the following day, they could not provide us with a specific time. Two days of waiting for a gift that may or may not arrive? No, thank you! Overall, I would NOT recommend this location. What a frustrating experience. Way to ruin someone's birthday.
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February 2024 by hrm naijaboy
I have two reviews.I ordered the Valentine flower and chocolate box for my spouse from the Randallstown store. To be delivered on Valentines day. When it was delivered, the delivery person hung the package on the door knob. When we opened the door from the inside, the package fell and vase broke. What a waste of money.In return, my spouse ordered me a box of chocolate covered strawberries and some extra things, that was delivered on the 15th. When I opened the package, it did not look appealing, the blackberries looked dry, and the box looked empty. I will not recommend for anyone, and definitely will not be patronizing anymore.I have attached a picture.
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February 2024 by Keisha
My son ordered a cake and card to be sent to me to me as a surprise. It wasn't delivered the day it was supposed to be and redelivery was attempted the next day but I was at work and since he is away at college had to tell me so I could pick up. I asked he be at least partially compensated. The gentleman gave a full refund and still allowed me to keep the gift. I really appreciated him making it right. And the cake is delicious
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January 2024 by C Smith
sent order in online at 9:30 for a 11:30 pick up. 11:35 they needed 10 more mins. 12:15 it’s still being made. good luck
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January 2024 by Ila Melvin
Poor customer services. Very rude over the phone whem I was calling to check on my order after she called me at 0952am to confirm of I still want the order. I called back at 248pm to see if the order was out she said no. Then I asked if I could cancelled the order, she turned around and said the order was out in the truck. It's now 607pm and I still have not received my order. I think she held my order for the last run.
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October 2023 by Gaynette Reed, Realtor
I was undecided on whether or not I wanted to write a review. However, after reading several reviews and having some of the same issues / concerns I decided to review. I was sent a gift for my birthday on 10/10/23. When I opened up the fruit bag I immediately noticed brown bananas. I don’t understand how this gift even left the store. I called the person who sent me the gift and showed her pictures. I also called the store and they said, they would make it right by bringing fresh bananas the next day. Long story short, Im still waiting…. I woke up the next day to eat some of the strawberries that where also in the bag and they were molded. I will not purchase anything from this establishment and I'm also telling my loved ones not to purchase me anything from this store. Photos attached.
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October 2023 by Amanda Scarboro
I ordered an arrangement for my friends birthday and they were unable to deliver it on the day I paid for. There was no explanation and my friend did not receive a call, or knock at the door and she was home all day. THEN, when I called to get it redelivered, they delivered it the next day to the INCORRECT address. I’ve called back multiple times to try to get it fixed and the staff member was very unprofessional and keeps telling me “there boss isn’t there” and that they will call me. I have received no calls trying to fix this issue, I have also submitted many requests to customer service, and nothing.
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June 2023 by Jasmine Barnes
This place either needs help or just needs to be closed down cause there are never no workers present or they don't answer the phone and the place don't close til 5 it was only 1:30 when I got there
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May 2023 by Morgan Dreher
The worst delivery experience. I placed an order for delivery to surprise my grandmother for Mothers Day. I provided a phone number to contact if there were problems with the delivery. I happened to check my email to track the delivery and I noticed that the delivery was unsuccessful, with no explanation given. I called the Randallstown location 4 times and no one answered! It wasn’t until I called the corporate or main office number that someone from Randallstown picked up the phone. The lady on the phone proceeded to tell me that the delivery was unsuccessful because no one answered the door. I asked her why didn’t anyone call the number that was listed (that they require you provide, might I add!) and she told me that they don’t have to call the customer when they encounter delivery issues. I asked would they make the delivery again and she told me that I have to wait till the following day for the delivery to go out, and it could go out in the morning or in the afternoon. I asked her what time frame so that someone could be home, and she told me she doesn’t know! Wow never ordering delivery from them again!
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May 2023 by Aleana Cofield
My husband placed an order for same day delivery. I got a text at 8:20am that the order was being put together. Order arrived at 6:30pm. The delivery guy said "one of the balloons flew away" and left. The birthday card is missing, the cookies are stale and hard to eat, and I don't even want to touch the cheesecake...Extremely disappointed.
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May 2023 by TeWann Canton
HORRIBLE HORRIBLE CUSTOMER SERVICE, LACK OF UNDERSTANDING, MANAGER NEEDS TO BE RETRAINED AS WELL AS THE YOUNG EMPLOYEES THERE!!! I WILL NEVER SPEND ANOTHER DOLLAR AT THAT LOCATION!!!!!!
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January 2023 by Keona B.
I called and to ask when my order would be delivered and the lady who answered didn't even ask for my name or order number she just told me "anytime between 11 am and 7 pm" and that they have 40 orders to do today.... well duh, that should be the usual for a big business like this... who wants to receive a birthday gift at 7 pm? lol
