Preston Ford West, located in Randallstown, MD, is a reputable Ford dealership known for its exceptional customer service and commitment to quality. Customers appreciate the helpful and knowledgeable team, including standout employees like Ms. Susan, who excels in managing multiple tasks with a friendly demeanor, and Mr. Chris, the Chief Foreman, praised for his dedication to ensuring customer satisfaction and meticulous work. The dealership offers a wide range of vehicles, including new Ford models and reliable pre-owned options through the Preston Pre-Owned Program. Customers have noted the efficiency of the buying process, with some reporting that their entire experience took less than an hour, thanks to the assistance of team members like Pierce. The financing process is seamless, with staff readily available to help, ensuring a stress-free experience. Service at Preston Ford West also receives high marks, with customers highlighting the quick turnaround times for maintenance and repairs. The service department, led by David Laird, is known for its friendly staff and clean environment, making appointments comfortable and efficient. Many customers express their satisfaction with the quality of work performed, making Preston Ford West their go-to dealership for all automotive needs. Overall, Preston Ford West prides itself on delivering a no-pressure sales environment and outstanding service, solidifying its reputation in the community.
From top to bottom, The sales team, finance, and can’t forget the amazing Susan in service dept, everyone treats you so great! Quick easy trade in and purchase of my amazing new F150! Highly recommend going to Preston for your next purchase!
November 2025
This place worked best for me, the others were too busy and it felt like my car was rushed through and not attended
November 2025
Pierce was excellent to work with. Even with little notice he had the vehicle I was looking for and assisted with the financing as well. I believe the entire buying process took maybe 45 minutes, if not less. Cannot thank Pierce and his team enough for giving me the easiest buying experience.
