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December 2023 by Jon
Rented a chainsaw and when I tried to return it no one was at the desk. I had several workers page the tool rental people but literally no one came for over 20 minutes. I'm writing this review as I'm standing here still waiting for someone to come just take the chainsaw back.EDIT.....30 MINUTESEDIT.....40 MINUTES. Apparently anyone related to tool rental went to lunch????Have asked multiple people for a manager
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November 2022 by Nikki N.
I went to the Randallstown location today I had to wait for a long time just to get help carrying an item to my truck there was two other people waiting ahead of me for loading help yet I saw several young mean walking around the store this location always have staff walking around but yet you can't find help
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June 2020 by Michael E Jones
Well stocked neat and organized to match the app so everything is easy to find. Very knowledgeable helpful staff.
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June 2020 by Tracey O.
I called Home Depot to ask a few questions about tool rental. When I was transferred to that department a women with an African accent informed me that you can't make a reservation just come on the day you want to rent what you need, which I was fine with. Then I asked her about rentals for multiple days and before I can finish my question she cut me off and started talking about 4 hour rental. I again tried asking about multiple days and she went right back to 4 hours. On my third attempt she finally addressed renting for a week. She was rude and not helpful at all. After a few more words were exchanged she hung up on me. Thanks Randallstown Home Depot, but I'll be taking my business to the Home Depot in Owings Mills.
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May 2020 by Ravon H.
Sadly this is the closest location to my house. I stop in time to time to get essentials when I can get them delivered. I usually do in store pick up to cut down on the time I have to spend there. Many of the staff are not the friendliest and don't know to much about hardware so your questions will usually go unanswered. My most recent trip I only came for a pick up. No one was working in the area so I had to wait for them to come over. Then when someone finally came over they couldn't find my order. Just a little frustrating when I come here.
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July 2019 by Marty H.
Has to be the worst Home Depot in the chain. Only go in there if you know exactly what you want and where it is located because there is no customer service what so ever! And if you are lucky enough to get someone to assist you after walking the isles to find an associate, they act like they are doing you a favor. Not my first time in this store but definitely my last. Even when they page someone to the department no one shows up. The only reason I torture myself going in there is because of convenience of location. From now on I will go to the new Lowes in Owings mills. Even 15 minutes before they close someone helped me with what I needed. Excellant customer service there!
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May 2019 by Kris A.
The worst home depot I been to. Staff here are very very rude not friendly and not Knowledgeable.
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October 2018 by K E.
The absolutely crappy reviews are well deserved...this store is single-handedly bringing down the Home Depot Corp! I blame management, fire everyone and get some new blood in here. The workers are uninspired and lackluster in the performance of their duties. It seems that too many (not Eric) of those who work here seem lazy OR have an indifferent attitude for whatever reason. Reminder to those who work here:Many of you have awesome job with great benefits and a chance to progress. There's no reason to give sucky customer service or have a negative or even neutral attitude about your job. And a smile every once in a while wouldn't hurt!
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September 2018 by Jim G.
Wow, where to start. Bought dryer from Liberty Rd store on the 3rd of Sept. They delivered it on the 12th & cut the electric cord taking it out the box. They didn't come back & pick it up until the 15th. So now they suppose to deliver it today & hook it up. Well, they said that they were delivering today & gone come out on the 3rd of Oct to install. That is not execptable. I will take my business to Lowes.
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August 2018 by L R.
I have never been to this location before. I to this location in search for mirror bi field closet doors. Looking for help in this section of the store there was a young lady who started she could help. I asked if they had custom doors because of the measurements of my doors. She then stated no they don't do custom doors. I knew she was lying because I got all my doors custom and installed by the home depot. I then asked her to check there computer so that I special order my doors. She then showed me a style I did not asked for them told me that was the only style they had. She was very rude and nasty. She was in educated about the product and the department she was in. I would respect her more if she said that she didn't know the answer to my questions. This was a horrible experience with this location and they need to do better with hiring and training there associates .
